Rob was absolutely brilliant and helpful Wouldn’t go anywhere else for my carpet and highly recommended him to everyone Thanks Rob
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See what reviewers are saying
Robert was super friendly and helpful, we always get our carpets from here, thanks for your help again.
Company replied
We bought some vinyl flooring for our new kitchen. The product arrived poorly wrapped and on opening contained severe production faults. The shop were great and quickly organised replacement. However... See more
Company replied
Fantastic carpet store, great choices, superb offers and lovely helpful staff. Love our new carpet, perfect colour for our grandchildren’s room. Carpet fitter we requested from the last time we bough... See more
Company replied
Company details
- Carpet Retail Shop
- also in
- Bedroom furniture shop
- Flooring Shop
- Home Furniture Shop
- Living room shop
- Mattress Shop
Written by the company
United Carpets and Beds is the UK’s largest franchised flooring and bed retailer. United Carpets and Beds is the UK’s largest franchised flooring and bed retailer, proudly family-owned and operated. Built on strong family values, we have earned a trusted reputation for delivering high-quality flooring and beds to suit every style and budget. Currently with 55 stores operating across the UK with new stores opening all the time. Exciting new product ranges encompass every type of flooring, from CARPETS and RUGS to LAMINATES and VINYLS. With a huge selection of BEDS we consider ourselves a one stop shop. Our commitment to maintaining our hard earned reputation is unequivocal, as our promise to offer our customers the very best ‘deals’ is as strong as ever. For carpets, wood floors, laminates and vinyl flooring, United Carpets and Beds offers the most comprehensive selection of flooring available in the market place. We are a large company; with purchasing power which enable us to obtain the best deals on carpets and flooring from our worldwide supply base. This ensures our customers always receive the lowest prices for flooring. We have fully trained and experienced carpet and flooring staff who can give you expert advice on all your flooring needs. We also specialize in beds, so when you need a new bed or mattress you can be sure of the same high quality and the lowest prices manufactured in the UK and complying with all European fire regulations.
The United Way!
Written by the company
- FREE Samples
- Get up to 4 free flooring samples to help you choose the perfect carpet, vinyl or laminate for your home.
- FREE Measure & Estimate
- We can expertly measure your room and provide an accurate estimation of cost.
- Interest FREE Credit
- 0% interest free credit, choose a flexible plan up to 4 years, all with ZERO deposit. Available instore and online simply spend £500 or more on any flooring and bed products (excludes fitting). It's really quick to apply and you don't have to pay a deposit.
Value for money
That's our promise
United Carpets and Beds is committed to offering you’re the best value flooring and beds available in the market place. We endeavour to stock a wider choice of flooring and beds at cheaper prices than any other retailer to give our customers the best deals available in the UK. We back that up with superb customer service, from the minute you walk into our stores to the moment you admire the new flooring or bed fitted or delivered to your home. And that’s a promise!
Contact info
Station Road, CH65 4AX, Ellesmere Port, United Kingdom
- 0151 355 8999
4.5
Excellent
84 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 48 hours
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See how their reviews and ratings are sourced, scored, and moderated.
They are always nice and helpfull
26 November 2025
Unprompted review
Reply from United Carpets & Beds - Ellesmere
Hello Jo , thank you for taking the time to leave a review.
We're so pleased that our Ellesmere store could meet your expectations and provide you with a 5 star service.
We hope to assist you again with any future projects, take care.
Two installers did very good job
Two installers did very good job, nicely done.good proce
29 October 2025
Unprompted review
Reply from United Carpets & Beds - Ellesmere
Hello Dave, thank you for your kind feedback.
Its so great to hear that you're pleased with the service that you received from our Ellesmere store.
We hope to assist you again with any future projects, take care.
We should have been told that the…
We should have been told that the carpet would be off different rolls
And told it would be different shades
11 November 2025
Unprompted review
Reply from United Carpets & Beds - Ellesmere
Good afternoon Terence, thank you for taking the time to leave feedback.
I have just spoken to our Ellesmere store and they don't have a record of a customer under your name. Please email your details to customerservice@unitedcarpets.co.uk, so we can look into this further.
Kind Regards
The United Team
Amazing job would highly recommend
I had carpet for the stairs and two bedrooms but as I was decorating at the time I asked for one of the bedrooms to be done a week later to give me time to move furniture from one room to another and decorate before the carpet went in. This was not a problem they said. The shop staff were brilliant, noted everything down and planned the dates. The fitter were amazing, friendly, considerate, worked quickly with a perfect result, tidied up and even fitted a floor divide in a doorway I had purchased from the shop but didn’t trust myself to do. I love it and recommend it to my mum and dad who have now ordered a carpet and a new bed. Thankyou
24 October 2025
Unprompted review
Reply from United Carpets & Beds - Ellesmere
Hi Sarah, thank you for taking the time to leave a review.
We're so pleased that the team could go above and beyond to ensure your expectations were met and you recieved a brilliant service.
We hope that you love your new carpet, and we hope to assist you with any future projects.
Never received my flooring
Never received my flooring. Error after error. Cancelled in the end as not needed. Got a full refund. Avoid if you don't want to be messed around.
In response to your response.... I did sent an email and no one responded to that either.
18 September 2025
Unprompted review
Reply from United Carpets & Beds - Ellesmere
Good afternoon, thank you for taking the time to leave us feedback.
We are disappointed to hear that your experience with our Ellesmere store did not meet your expectations.
We would like to hear more about the service that you recieved. Please email customerservice@unitedcarpets.net with your details so our team can escalate your complaint further.
We apologise again for any inconvenience caused, and will take your feedback on board to review our service.
Kind Regards
The United Team
Laminate flooring
Really pleased with the laminate flooring in dining & living rooms, the fitters
were pleasant & worked hard.
8 September 2025
Unprompted review
Reply from United Carpets & Beds - Ellesmere
Hi Margaret, thank you for taking the time to share how our Ellesmere store did.
We're so glad the team could make your experience with us a positive one.
We hope you love your new flooring, have a great day.
Fantastic guys that fitted the carpet…
Fantastic guys that fitted the carpet were brilliant would definitely go back again
11 September 2025
Unprompted review
Reply from United Carpets & Beds - Ellesmere
Hi Denise, thank you for your kind feedback.
We're so pleased our Ellesmere store could meet your expectations and provide you with a brilliant service.
We look forward to assisting you with any future projects, take care.
Lots of choice
Lots of choice, clear pricing, assistant gave us good advice helping us choose the right carpet and underlay. And after shopping around they gave a very good price
6 September 2025
Unprompted review
Reply from United Carpets & Beds - Ellesmere
Hi Jeff, thank you for leaving our Ellesmere store a review.
Its great to hear that their variety of products and clear pricing could meet your expectations.
We hope that you love your new carpet, and we hope to assist you again in the future, take care.
Affordable carpet which was fitted well…
Affordable carpet which was fitted well and on the day I'd arranged
The only downside was that I got a different carpet to the one I ordered. Wanted graphite (almost black with flecks) but got a block colour mid to light grey. I checked the job after it was done and I'd already given the fitters their money. Luckily it matches the decor otherwise I would have had to go back. Lesson to check before its fitted next time.
28 August 2025
Unprompted review
Reply from United Carpets & Beds - Ellesmere
Good afternoon Sally, thank you for your feedback.
We're pleased to hear you had a positive instore experience with our Ellesmere store.
We're sorry to hear the wrong colour was fitted, please do not hesitate to contact the store if you're not happy with the carpet and the team will get this corrected for you as quickly as possible.
Kind Regards
The United Team
Highly recommend
Service from picking carpet instore, to communication on delivery, and fitting were all excellent. Highly recommend.
12 August 2025
Unprompted review
Reply from United Carpets & Beds - Ellesmere
Hi Steve, thank you for taking the time to leave a review.
We're so happy to hear that our Ellesmere store could provide you with an excellent service from instore to fitting.
We hope that you love your new carpet, have a wonderful day.
The fitters that came to fit the…
The fitters that came to fit the carpets were excellent and nothing was too much trouble for them very helpful and much appreciated thank you
22 August 2025
Unprompted review
Reply from United Carpets & Beds - Ellesmere
Hello Mr Edwards, thank you for contacting United Carpets & Beds.
Its a pleasure to hear that our Ellesmere store and fitters could meet your expectations and provide you with an excellent service.
We hope to get the opportunity to assist you with any future projects, have a fantastic day.
Fantastic carpet store
Fantastic carpet store, great choices, superb offers and lovely helpful staff.
Love our new carpet, perfect colour for our grandchildren’s room. Carpet fitter we requested from the last time we bought carpets from the Ellesmere Port store, he was Welsh and excellent at fitting carpets. We will use again for sure.
12 July 2025
Unprompted review
Reply from United Carpets & Beds - Ellesmere
Hello, thank you for taking the time to leave feedback.
Its great to hear that our Ellesmere store could make your experience with us a fantastic one with superb offers and helpful staff.
We look forward to assisting you again next time, take care.
Decent choice…
Going into the shop was a good experience, lots of choice.Hsd to wait 2 months for it to be fitted. The fitting isn't the best as carpet came up from 2 bedroom doors and some of the steps on the stairs where the corners are coming up already.This was decent carpet so disappointing to say the least .
5 April 2025
Unprompted review
Reply from United Carpets & Beds - Ellesmere
Hello Joanne, thank you for taking the time to share how our Ellesmere store did.
Please contact our Ellesmere store via either phone +44 151 355 8999 or email ellesmereport@unitedcarpets.net, if you have any issues with your carpet, and the team will assist you.
Kind Regards
The United Team
The service we got in the shop and the…
The service we got in the shop and the delivery service was brilliant we always go there for anything we need.
24 May 2025
Unprompted review
Reply from United Carpets & Beds - Ellesmere
Hello Susan, thank you for taking the time to leave us a review!
Its great to hear how our Ellesmere store provided you with a brilliant service that met all of your expectations.
We hope to assist you on any future projects you may have, take care!
Very pleased with choice
The guys were quick and professional. They asked to my check my purchase before laying it to confirm it was the one I’d chosen. It looks great.
22 May 2025
Unprompted review
Reply from United Carpets & Beds - Ellesmere
Hello Carole, its so great to hear that you're pleased with the service you recieved from our Ellesmere store!
Thank you so much for leaving us feedback, we hope to see you again soon.
Satisfied customer
Have used this company on several occasions. Prices are competitive and the fitters they use are first class
6 May 2025
Unprompted review
Reply from United Carpets & Beds - Ellesmere
Hi Keith, thank you for taking the time to share how our Ellesmere store did!
Its always a pleasure to see a returning customer of ours. We're happy we could continue to meet your expectations.
We look forward to your next visit with us, take care!
Very helpful we had to buy extra box as…
Very helpful we had to buy extra box as need to dig the flooring up and they managed to get the same herringbone flooring to replace it.
25 April 2025
Unprompted review
Reply from United Carpets & Beds - Ellesmere
Hi Ms Johnston, thank you for taking the time to leave us a review!
Its great to hear that our Ellesmere store was able to meet your expectations and provide you with a positive service.
We hope we get the opportunity to assist you again in the future, take care!
Good quality carpet at a reasonable price.
Good quality carpet at a reasonable price.
The fitters were excellent & everything was left neat & tidy.
7 April 2025
Unprompted review
Reply from United Carpets & Beds - Ellesmere
Hi Sharon, thank you for taking the time to leave us a review!
We're so pleased that our Ellesmere store could meet your expectations and provide you with a 5 star service.
We hope to assist you again in the future, take care!
Very helpful and quick with purchase
Very helpful and quick with purchase
3 March 2025
Unprompted review
Reply from United Carpets & Beds - Ellesmere
Hello Kirsty, thank you for taking the time to leave us a review!
We're so pleased that our Ellesmere store could meet your expectations and provide you with a very quick & helpful service.
We hope that we can assist you again in the future, take care!
We love our laminate floor
We love our laminate floor. Good price point and reasonable fitting costs.
Everything went smoothly.
We will definitely choose United Carpets again based on our experience.
17 March 2025
Unprompted review
Reply from United Carpets & Beds - Ellesmere
Hi David, thank you for taking the time to leave us feedback!
Its great to hear that our Ellesmere store could make your experience with us a positve one with everything going smoothly.
We look forward to assisting you again in the future, take care!
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