Went into store to order, sales people where helpful, glad we did because they look different in person some... Ended up getting the top level underlay and a mid range carpet. Fit the week after... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Great guys got to work straight away worked hard and did a fantastic job also left me large off cut which i can help a friend out with for her small box room friendly and my grandaighter loves her tra... See more
Company replied
Really great service quick reply’s when querying and brilliant job highly recommend
Ordered carpets from UC&B at a great price and were flexible letting us do rooms separately on different days so as to be able to move our furniture around which was great. Fitting was top notch and w... See more
Company replied
Company details
- Carpet Retail Shop
- also in
- Bedroom furniture shop
- Flooring Shop
- Home Furniture Shop
- Living room shop
- Mattress Shop
Written by the company
United Carpets and Beds is the UK’s largest franchised flooring and bed retailer. United Carpets and Beds is the UK’s largest franchised flooring and bed retailer, proudly family-owned and operated. Built on strong family values, we have earned a trusted reputation for delivering high-quality flooring and beds to suit every style and budget. Currently with 55 stores operating across the UK with new stores opening all the time. Exciting new product ranges encompass every type of flooring, from CARPETS and RUGS to LAMINATES and VINYLS. With a huge selection of BEDS we consider ourselves a one stop shop. Our commitment to maintaining our hard earned reputation is unequivocal, as our promise to offer our customers the very best ‘deals’ is as strong as ever. For carpets, wood floors, laminates and vinyl flooring, United Carpets and Beds offers the most comprehensive selection of flooring available in the market place. We are a large company; with purchasing power which enable us to obtain the best deals on carpets and flooring from our worldwide supply base. This ensures our customers always receive the lowest prices for flooring. We have fully trained and experienced carpet and flooring staff who can give you expert advice on all your flooring needs. We also specialize in beds, so when you need a new bed or mattress you can be sure of the same high quality and the lowest prices manufactured in the UK and complying with all European fire regulations.
The United Way!
Written by the company
- FREE Samples
- Get up to 4 free flooring samples to help you choose the perfect carpet, vinyl or laminate for your home.
- FREE Measure & Estimate
- We can expertly measure your room and provide an accurate estimation of cost.
- Interest FREE Credit
- 0% interest free credit, choose a flexible plan up to 4 years, all with ZERO deposit. Available instore and online simply spend £500 or more on any flooring and bed products (excludes fitting). It's really quick to apply and you don't have to pay a deposit.
Value for money
That's our promise
United Carpets and Beds is committed to offering you’re the best value flooring and beds available in the market place. We endeavour to stock a wider choice of flooring and beds at cheaper prices than any other retailer to give our customers the best deals available in the UK. We back that up with superb customer service, from the minute you walk into our stores to the moment you admire the new flooring or bed fitted or delivered to your home. And that’s a promise!
Contact info
34 Parr Street, WA9 1JZ, Saint Helens, United Kingdom
- 01744 732709
4.6
Excellent
129 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 97% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Lovely carpets
Lovely carpets arrived as planned, great value for money, thanks to the 2 fitters who fitted it with no mess for me to clean.. Will definitely be getting the rest of the house done by yourselves. Thankyou
10 January 2025
Unprompted review
Reply from United Carpets & Beds - St Helens
Hi Jan, thank you for taking the time to leave us a review! We're so glad to hear that everything went as planned, and the service you recieved was a positive one. We look forward to seeing you again when you have more of your house done, take care!
We've used this company for years
We have used this company several times now, over many years and will continue to do so. We have always had good service, the measuring service (when used) is always done for minimum waste and the staff are always polite and friendly and they give sound advice.
Delivery/fitting dates have always been kept and our latest carpet looks really good.
We will be buying our bedroom carpet from here in the next few weeks.... I'm just not looking forward to moving all the furniture!
9 December 2024
Unprompted review
Reply from United Carpets & Beds - St Helens
Hello Kay, thank you for taking the time to share with us how our St Helens store did! its a pleasure to hear you have used our company several times now over the years! We're so glad we can continue to meet your expectations, and I'm sure we will see you again in the future, take care!
It was just so easy no sales pressure…
It was just so easy no sales pressure we went in picked the carpet and out in 10 minutes and the lads who fitted the carpet was bloody fantastic and friendly
6 December 2024
Unprompted review
Reply from United Carpets & Beds - St Helens
Hi, thank you for taking the time to leave us a review! We're so glad that our St Helens store could provide you with a positive service! We hope you love your new carpet!
Kitchen floor instalation
We purchased a kitchen floor from United Carpets. The price was very competitive and we made our choice. A survey was carried out and installation arranged. The installation was carried out by two young men who rate 10 out of 10 for the school and the floor. Excellent job and highly recommend the experience that we was given.
23 November 2024
Unprompted review
Reply from United Carpets & Beds - St Helens
Hi Michael, thank you for taking the time to leave us a review! Its so nice to hear that our St Helens store provided you with an excellent service. Thank you again for the recommendation!
Excellent customer service
Excellent customer service, great fitting and lovely helpful staff. Would 100% recommend
21 November 2024
Unprompted review
Reply from United Carpets & Beds - St Helens
Hi Amanda,
Thankyou for leaving us a 5 star review.
We are happy to hear that you received excellent customer service from the team and that you would recommend us!
We look forward to assisting you again soon.
All the best,
United Carpets & Beds St Helens
Excellent service,Sadj and his Son was…
Excellent service,Sadj and his Son was very polite and nothing was to much trouble.Highly recommended
4 December 2024
Unprompted review
Reply from United Carpets & Beds - St Helens
Hi Louise,
Thankyou for taking time to leave us a 5 star review.
We are happy to hear that you received excellent service.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds St Helens
Said they would fit hall stairs and…
Said they would fit hall stairs and landing today plus my baby’s room, we took up all the carpets in preparation only to have them arrive and say they are doing two other different rooms. We had to take up those carpets, then they had to do my baby’s room so he could sleep tonight which left us walking up and down the uncarpeted stairs with nails and grippers out (carrying a young child) until they can come to finish Monday since they said they didn’t have time to finish.. very dangerous. Never using again.
5 December 2024
Unprompted review
Reply from United Carpets & Beds - St Helens
Hi Helen,
Thankyou for taking time to leave us a review.
We are disappointed to hear about your experience, however the store have advised that they were able to book you in for fitting of your stairs today. We apologise for any inconvenience caused and if you need any further assistance please let us know.
Kind regards
The United Team
Great assistance and advice in shop and…
Great assistance and advice in shop and excellent fitting. Five star service
25 October 2024
Unprompted review
Reply from United Carpets & Beds - St Helens
Hi John, thank you for taking the time to leave us a review! its brilliant to hear that our St Helens store provided you with great assistance and advice in store, and that the fitters did an excellent job. We hope to assist you again in the future!
First time used UC from visiting shop/
First time used UC from visiting shop/
warehouse and selecting carpets with the help from assistant Steve through to communication / delivery and fitting found them to be very proffesional.
We had split fitting ( two visits) within a week of each other.
Only critism was the second fitting for one room the fitters did not take away the excess carpet and underlay.
The first fitting for one room and stairs and landings was undertaken by Craig whom without us requesting took away the excess carpet and underlay.
Both actual fittings were well fitted.
5 November 2024
Unprompted review
Reply from United Carpets & Beds - St Helens
Hi Linda, thank you so much for taking the time to share your experience with us! We're sorry to hear that there was issues with your carpet, but its amazing to hear that our St Helens store was able to rectify this for you as quickly as possible. We hope you love the finished result!
Brilliant quick service,We went in on a…
Brilliant quick service,We went in on a Wednesday,Measured by Anton on his way into Work on Thursday and fitted on Monday,All done in less than 1 Week and the Fitter was very polite and took care in his Work
23 September 2024
Unprompted review
Reply from United Carpets & Beds - St Helens
Hi Dawn, its great to hear that our St Helens store provided you with such a quick and efficient service. Thank you so much for leaving us a review.
Absolutely fantastic service,We didn’t…
Absolutely fantastic service,We didn’t go into store but everything was done with Anton via Email and the samples chosen was brought out by Steve,We are made up with our new Carpet thank you
14 October 2024
Unprompted review
Reply from United Carpets & Beds - St Helens
Hi, thank you so much for the positive review! We hope to be of service to you again in the future.
Best wishes United carpets and Beds.
Brilliant service
Brilliant service, fitter was amazing, dedicated throughout, didn’t take a break
28 September 2024
Unprompted review
Reply from United Carpets & Beds - St Helens
Good afternoon Lesmac, we're glad you had such a wonderful experience with us! Its great to hear our fitters are hard at work and meeting your expectations! We hope you have a great day.
Great service from start to finish
Great service from start to finish
Highly recommend
5 September 2024
Unprompted review
Reply from United Carpets & Beds - St Helens
Julie Ward, reviews like this give us motivation and help us ensure we provide high-quality care. We're looking forward to your next visit with us!
We have had 3 different areas fitted…
We have had 3 different areas fitted Today from your store and the service we have received was brilliant,From picking the products in store with Anton & Steve coming out to measure everything has been smooth and the fitters have done an amazing job,This company is highly recommended
24 September 2024
Unprompted review
Reply from United Carpets & Beds - St Helens
Alan, thank you so much for your high rating! Alan, we are so pleased you enjoyed your visit to United Carpets and Beds! We sincerely thank you for the positive review, and look forward to seeing you again soon!
Very friendly and knowledgeable staff…
Very friendly and knowledgeable staff member who made choosing the Carpet quick and easy.The Fitter was very professional on the Day and has done an amazing job,
17 September 2024
Unprompted review
Reply from United Carpets & Beds - St Helens
Hi Mrs Latham
Thank you for your kind review! We are so pleased you are happy with the service you received!
All the best United Carpets and Beds
Excellent service from start to…
Excellent service from start to finish,Very quick fitting service & very good price 👍
12 September 2024
Unprompted review
Reply from United Carpets & Beds - St Helens
Thanks for taking the time to leave your kind feedback!
We hope to see you again soon for your next project -
All the Team at United Carpets and Beds
Excellent service
Excellent service, reasonable price. Highly experienced fitters that took a real pride in their work. Would highly recommend!
11 September 2024
Unprompted review
Reply from United Carpets & Beds - St Helens
We're so glad that we were able to go above and beyond your expectations!
Great service received from the point…
Great service received from the point of sale through to fitting. Quality car parts, too!
6 September 2024
Unprompted review
Reply from United Carpets & Beds - St Helens
We are so pleased you enjoyed your visit to United Carpets and Beds.
Thanks for the recommendation, and have an amazing day!
Poor fitters. Rude and very untidy
Well the wrong carpet has been fitted. The fitters left the place on a mess. I mean not even an attempt to clean up after themselves. Off cuts of carpet left everywhere and they broke a floor tile fitting a trim.
Poor service
3 September 2024
Unprompted review
Reply from United Carpets & Beds - St Helens
Hi Chris,
Thankyou for taking time to leave us a review.
We are disappointed to hear about your experience the team have escalated this further and have been in contact to rectify this for you.
If need any further assistance please email us at customerservice@unitedcarpets.net.
Kind regards,
The United Team
We received very good advice on the…
We received very good advice on the Carpets that we wanted for certain Rooms & was advised what was best within our budget.The Fitter Andy was very polite and has done a brilliant job.Thank you United Carpets
28 August 2024
Unprompted review
Reply from United Carpets & Beds - St Helens
Hi Mr Wilkinson,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a great in-store experience with the team able to advise you on our huge range of carpets while working within your budget. As well as our independent fitter Andy delivering a professional service.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds St Helens
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.