United Nude Reviews 

The shoe designs are beautiful, but my pair turned my toes green from color transfer on the first day I wore them and also started to fall apart. Their return policy only accepts new shoes, so I wasted my money. I don't mind paying a lot for a product as long as it's good quality, and this one certainly isn't. I don't recommend it, and I should have read the reviews before buying a shoe from this store...it's a shame because I was so happy to have found a store with such unique and beautiful shoes. I'm relieved that at least I only bought 1 of the 3 pairs I was delighted with…imagine the headache?!

Purchased 3 pair of shoes close to $1000- kept 1 pair, submitted return authorization request, waited close to 2 weeks for response return shipped back immediately, tracking shows return received end of month - I have yet to receive acknowledgement of return or refund - 7th request for response submitted today! Next up report to BBB. Do NOT buy direct - best to purchase from reputable retailer. What a horrific experience and costly lesson!

Will never never buy at United Nude.It took more than two weeks to get it delivered and their return process is extremely slow and annoying.

There is no phone number to contact.

I do not recommend ordering from Malta. The return process through UPS is extremely inconvenient - you must go to the airport to drop off a package, and returns cost €20.

I'd strongly advise against ordering unconventional shoes like these online, as the pictures didn't match expectations. Also the sneakers I have ordered were not nearly comfortable as any regular sneakers - too narrow and more heels-like feeling.

Extremely Frustrating Experience with United Nude Customer Service*

I’ve been a loyal United Nude customer for years, but this recent experience has been deeply disappointing.

I placed an order for *three items* only *two were delivered*, and one was clearly missing. Despite multiple emails reporting the missing item, I received no response until I resorted to the online chat. Only then did someone finally reply and promised to send the missing item.

Three days later, I received an email (and UPS tracking update) stating the item was delivered but I *never received it*. I reached out again to United Nude and attempted to report the issue to UPS, who refused to accept my claim. I’m now left feeling completely *lost and stressed*.

To make matters worse, *one pair of shoes didn’t fit* though I ordered my usual size. I was told return labels would be sent, but *after several days*, I’m still waiting and have *no idea how to return the item*.

I genuinely love the brand but this experience has been appalling. *Premium products should come with premium service.* Right now, all I want is what I paid for.. my shoes or my money back!!!

Ps: Here I force to give a star in order to give review.

One Star Is one too much. You cant Call this Customer Service. Period.

Purchased an expensive shoe in a 36. They sent me a size 40 in a box marked 36. I emailed them about the mistake and they sent me a return slip right away with a promise to send the correct size when I returned the other shoes. Returned the shoes. Received an email saying only that I was being refunded $0. I do not have the replacement shoes or the refund at this point and no one is responding to email. Very disappointed.

I have to admit that I love the shoes but the customer service is beyond bad. These are not cheap shoes so I don't understand why they are so rude to their customers.
They charged me too much, sent the wrong shoe. Eventually sent a replacement but it is too big and they won't send a return slip.
I have bought a new pair in a smaller size but they won't send it out, so they are holding on to almost $600 and I have no shoes.

Their tactic to deal with unsatisfied customers who they stole money from? Block them on Instagram to prevent it from going extra public. Shame on you United Nude! Either you ship the shoes I bought for over 200 euros or give me my money back.

Shoes look so good but quality is horrible. I bought 2 different pairs one week ago. I’ve worn them once in Dubai (nothing like desert or somewhere without roads) and now I can throw away both of them. The colour was removed from shoe insole (was yellow, now some part is white), the shoe skin is scratched.
This experience I’ve never had with any shoes that even 3 times cheaper than United nude.
Unfortunately, they are no option to add photos to show you how they look now
it’s really expensive for this quality!

Horrible, horrible company!!

Ordered my shoes on Dec 24,2024. Got email that shows were shipped. Few days later I checked shipping status and it shows that my shipment got canceled. I reached out to customer service, no response. After a follow up on my email again, I finally got some response. Customer service shipped my item again, I was told they did an expedited shipping. So 3 weeks later I’m still “waiting” on my shoes. I am very disappointed, because I was so ready to drop 2k on shoes with them, now I need to call my bank and claim fraud. Stay away from them!!!!!

Horrible company!!! Placed a decent size order with expedited shipping. No shipment, no order. Then, when I reach out for an answer and they can not provide one for my order status, they send a separate email asking if I supplied additional info because the order was flagged. When I ask for clarification, I now receive an email that they are canceling my order and to place a new order, now with product at a much higher price and/or no longer in stock. Spend your mo ey elsewhere!!

Bought the shoes spontaneously a year ago when I passed their shop in Amsterdam.
The shoes definitely portrays my character, it is very comfy and almost constantly wearing it everyday, i feel sorry for my other shoes for not getting enough attention.

I keep receiving SMS I have not subscribed to, when I enter my account there is no way to unsubscribe. THere is no way to delete the telephone number since it does not appear in the account info when you edit it.

Ordered (in stock) shoes 3 weeks ago, but they still aren’t shipped. Also no email information on when they ship.
Have sent an email 3 days ago - no answer.
There’s no phone number or anything to call. There’s only an email which never gets responded to.
I will contact my bank to report it as fraud.

Never got any answer to my problem...
Bad service.... For THAT price 🙊

The return policy and the customer service are appalling. There is no telephone to be found anywhere and they do not reply to e-mails. NEVER AGAIN.

Don't waste your money, I purchase a shoes for $200 and never receive. I Tried multiple times to contact and get informations but nobody responded. So stay way from this SCAM company.

Very bad experience! Left all my details with home adress in Ireland not America or Australia.
250 e they don't know where is the package gone. Called delivery company they gave me the link that takes another 2 hours to fill it up the form only one hour takes to register.
United nude don't have contact number it's very hard to find it.
But they took easily 250 e!!! Very unprofessional!!!!! Never buy anything of them ever!!!

Beautiful shoes but bad quality. Loved my shoes and regularly got compliments on them. However, after about a year (of not regular use) the whole top of the right shoe came off and needs to be repaired which is pretty disappointing. No answer from the company when I wrote them about this quality issue.