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UnitedSupportAnimals Reviews 8,732

•
TrustScore 4.5 out of 5

4.6

Animals & Pets
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Review summary

Created with AI, based on recent reviews

Looking at 228 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the exceptional service and the helpful, professional staff who make the entire process simple and straightforward. Many people appreciate the compassionate and understanding approach of the team, especially the therapists, making them feel cared for and supported. The customer service is often described as spectacular, with quick response times and efficient handling of inquiries, leading to a smooth user experience. However, some customers also noted issues with communication regarding airline policies for emotional support animals, finding the information provided to be unclear or incorrect. A few other people also felt that the paperwork process was delayed or that they received unhelpful responses when trying to resolve issues.

What people talk about most

Staff

Clients share positive opinions on staff, with many reviewers describing them as exceptional, helpful, and... See more

Service

Reviewers mention positive feedback about service, with many expressing satisfaction and gratitude for the... See more

Customer service

Consumers find customer service to be positive, with many reviewers praising the helpfulness, knowledge, and... See more

User experience

Reviewers highlight positive aspects of user experience, consistently describing it as simple, easy, and... See more

Response time

Customers consistently report positive experiences with response times, highlighting the speed and efficiency... See more

Reviews shaping this summary

Rated 5 out of 5 stars

You provide such a valuable service for pet owners. Thanks to you I was allowed to move into a wonderful, seniors only gated community. My dog was certified as an ESA (Emotional Support Animal) by you... See more

Rated 5 out of 5 stars

Communication was great from everyone. Customer support was spectacular and answered any questions I had. There was a second fee I had to pay after my initial one, but I believe that was a payment o... See more

Rated 5 out of 5 stars

United Support Animals is a wonderful service. It was so easy to extend my dog Button's credentials for another year. Knowing that I can take her in the cabin on a plane is so reassuring. I am also ab... See more

Rated 5 out of 5 stars

I renewed my ESA designation for my 2 cats again this year with United Support Animals. The process is simple and straightforward. I heard from the therapist within 24 hours, just as they promised. I... See more

Company details

  1. Animals & Pets

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

9k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Great experience

Great experience! I was able to receive all the information and paperwork quickly. I also received the package I ordered within a few days of ordering it.

2 October 2025
Rated 1 out of 5 stars

Be ready if you get the angry man*

Time is of the essence lady was nice man yelled at me for ask for me. Wanting package you’ll probably never get it’s asking to give title review it won’t let be

30 September 2025
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Reply from UnitedSupportAnimals

Hi there,
Thank you for your feedback. We’re sorry to hear about your experience — that’s not the level of service we aim to provide. We’re glad to know the lady you spoke with was kind, and we’ll make sure your concern about communication is addressed.

Please reach out to us directly at (800) 918-3151 or email support@unitedsupportanimals.org

Rated 1 out of 5 stars

I only received an email letter and…

I only received an email letter and nothing else. What a rip-off

3 October 2025
UnitedSupportAnimals logo

Reply from UnitedSupportAnimals

Thank you for your feedback. We understand your concern, and we’d like to clarify how the process works under current law.

Due to HIPAA privacy regulations and federal telehealth laws, we are only permitted to deliver official Emotional Support Animal (ESA) and Psychiatric Service Dog (PSD) letters electronically via secure email. This ensures your confidential health information and therapist’s signature remain protected.

Physical copies, ID cards, or certificates are optional add-ons that can be ordered separately if desired, but the legally valid document is the PDF letter sent to your email. That letter can be printed and used for housing or travel purposes as needed.

If you did not receive your email or need help downloading or printing your letter, please contact our support team at 800-918-3151 or reply to your confirmation email — we’ll be happy to assist right away.

Thank you for choosing United Support Animals and for allowing us to clarify this important compliance requirement.

Rated 2 out of 5 stars

I received no follow up regarding a…

I received no follow up regarding a form I asked to be sent to my landlord. Additionally I was made to pay an extra $50 for a signature. This is a racket!!!

30 September 2025
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Reply from UnitedSupportAnimals

We’re sorry to hear about your frustration, and we’d like to clarify how our process works.

All landlord and housing forms must be completed and signed by a licensed mental health provider, which is why an additional provider-signature fee applies. This ensures full compliance with the Fair Housing Act (FHA) and HIPAA privacy laws — the same laws that prohibit us from sending forms directly to landlords without your written consent.

Our team can absolutely assist in having your landlord form completed once your authorization is received. Please contact our support team at 800-918-3151 or reply to your confirmation email so we can finalize it promptly.

We take compliance and customer care very seriously, and we want to make sure your housing documentation is handled quickly and correctly.

Rated 5 out of 5 stars

Made everything super easy and quick

Made everything super easy and quick, from guiding me through the airline’s requirements to the interview with the psychiatrist. Even helped me out to ship the package out of the country to south america. Highly recommended

1 October 2025
Unprompted review

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