UnitedSupportAnimals Reviews 8,732

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 228 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the exceptional service and the helpful, professional staff who make the entire process simple and straightforward. Many people appreciate the compassionate and understanding approach of the team, especially the therapists, making them feel cared for and supported. The customer service is often described as spectacular, with quick response times and efficient handling of inquiries, leading to a smooth user experience. However, some customers also noted issues with communication regarding airline policies for emotional support animals, finding the information provided to be unclear or incorrect. A few other people also felt that the paperwork process was delayed or that they received unhelpful responses when trying to resolve issues.

What people talk about most

Staff

Clients share positive opinions on staff, with many reviewers describing them as exceptional, helpful, and... See more

Service

Reviewers mention positive feedback about service, with many expressing satisfaction and gratitude for the... See more

Customer service

Consumers find customer service to be positive, with many reviewers praising the helpfulness, knowledge, and... See more

User experience

Reviewers highlight positive aspects of user experience, consistently describing it as simple, easy, and... See more

Response time

Customers consistently report positive experiences with response times, highlighting the speed and efficiency... See more

Reviews shaping this summary

Rated 5 out of 5 stars

You provide such a valuable service for pet owners. Thanks to you I was allowed to move into a wonderful, seniors only gated community. My dog was certified as an ESA (Emotional Support Animal) by you... See more

Rated 5 out of 5 stars

Communication was great from everyone. Customer support was spectacular and answered any questions I had. There was a second fee I had to pay after my initial one, but I believe that was a payment o... See more

Rated 5 out of 5 stars

United Support Animals is a wonderful service. It was so easy to extend my dog Button's credentials for another year. Knowing that I can take her in the cabin on a plane is so reassuring. I am also ab... See more

Rated 5 out of 5 stars

I renewed my ESA designation for my 2 cats again this year with United Support Animals. The process is simple and straightforward. I heard from the therapist within 24 hours, just as they promised. I... See more


Company details


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

9k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Amazing experience

Amazing experience! They were able to help me get by fur baby to be able to live with my kids and I. They were available immediately when I needed them.

23 September 2025
Unprompted review
Rated 5 out of 5 stars

Keeping families together

They are so helpful.. I am 68 and have had my fur baby for ten yrs.. I recently became one of the many old folks who lost her home… I have found places to live but it is costly because of how much rent has gone up… I have been paying 400 a month… it was my own home.. this is the first time I have had to rent a place and you see the prices…I live on just a little over 2000 a month so it has been overwhelming for me ….every place I can afford says no dogs… Maggie is my only family and I just can’t give her up… they are making my life a little brighter by providing this great service… I wish every where I needed help was as great as they are…thank you for helping us we so greatly appreciated you and what you do.,. With love…Terri and Maggie

3 September 2025
Unprompted review
Rated 5 out of 5 stars

People are very professional

People are very professional, and they help me a lot. I felt lost trying to find a way so I can have my best friend by my side at any time do to my condition and they make this possible, thanks for everything. They work with you to find the best possible solution according to your needs.

22 August 2025
Unprompted review
Rated 5 out of 5 stars

Kind and caring people

Kind and caring people talking you thru the process over the phone. Was able to connect with a provider over the phone answered all of my questions. Within a week I had everything I need to travel safely with my PSA

8 August 2025

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