Unite Students Reviews 

1,353
•
TrustScore 2.5 out of 5

2.7

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Review summary

Created with AI, based on recent reviews

Evaluating 62 reviews, most reviewers were somewhat happy with their experience overall. Visitors often note the clean environments, games rooms, and overall pleasant atmosphere found across various properties. Many individuals find the accommodation locations convenient and deeply appreciate the welcoming team members who constantly ensure a comfortable living space. However, some customers also noted serious concerns regarding maintenance delays, broken equipment, and unresponsive customer service representatives. Reviewers frequently mentioned difficulties when trying to get timely assistance or resolve various administrative complaints with the management team. Additionally, several people pointed out cleanliness troubles, pest control delays, and facility upkeep challenges in communal areas.

What people talk about most

Staff

Customers consistently note ambiguous experiences with staff, as reviewers shared conflicting accounts... See more

Facilities

Customers had ambiguous experiences with facilities, with reviewers praising the modern amenities, clean... See more

Customer service

Reviewers mention negative feedback about customer service, highlighting severe dissatisfaction with... See more

Location

Clients share ambiguous opinions on location, with some consumers reporting it as an amazing place with the... See more

Service

Consumers find service to be a deeply disappointing experience, noting extreme delays in addressing serious... See more

Reviews shaping this summary

Rated 1 out of 5 stars

1. Chalmers Street Edinburgh now reached 15 power outages. 2. They perform kitchen inspections and then send out a generic email, rather than tackling the individual causing the issue. They shou... See more

Company replied

Rated 1 out of 5 stars

Chalmers Street Edinburgh, now has had 10+ power outages in 6 months. Also allow residents to leave kitchens in a dirty state wihtout clamping down. Customer service non-existient. One thin... See more

Company replied

Rated 1 out of 5 stars

I may swell write a second review because they now take advantage of their customers. After refunding me the amount THROUGH the DEPOSIT, which contributed toward the outstanding payments, I then pa... See more

Rated 1 out of 5 stars

I live at Elvet Studios in Durham, & while I was initially impressed by the building & the staff, I've quickly found that the looks were deceiving. There are only 2 washing machines & dryers for 100+... See more

Company replied


Company details

  1. Student Accommodation Centre
  2. also in
  3. Property management company
  4. Property Rental Agency
  5. Serviced Accommodation
  6. Student Halls

Written by the company

We’re the top uni accommodation provider in the UK, helping 65,000 students find a place to stay and thrive each year. Whether you’re a first year moving out for the first time or a postgrad looking for a private studio, we have a range of accommodation options tailored to suit every uni experience. Our accommodation buildings are located across 22 UK cities in prime locations. From Leeds to London, enjoy great connections to campus, spaces to socialise and study, and 24/7 security.


Contact info

2.7

Poor

TrustScore 2.5 out of 5

1k reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 94% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.7

All reviews

(1,353)

56 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

My experience has been good

My experience has been good. My main problem is the laundry, there are 24 floors in this building so many people live in it, yet the laundry room is smaller than our kitchen. It is very hard to find available laundry machines sometimes and really messes up your schedule. Other than that, I haven’t had any groundbreaking issue living here, it has been a pleasant experience.

17 May 2024
Unite Students logo

Reply from Unite Students

Hello

Thank you for your review, we are glad you have had a pleasant experience, we are sorry to hear you had difficulties with the laundry services so that we can look into this further please call 0300 303 8642 or email customerservices@unitestudents.com

All the best
Bex

Rated 5 out of 5 stars

Amazing experience with Unite Students

Amazing experience with Unite Students. Liberty Park is an excellent place to live.
People who are working here are always on their highest professional quality - they are kind and efficient in the same time which is very rare. Facility managers are giving their best efforts to achieve satisfacting solutions if anything coming up to surface. I am sending all my appreciation for Megan and for Mandy who are fabulous managers always ready to help. Engagement and variety of events going on in Liberty Park is mind blowing. It's truly great place to live.

20 September 2024
Unite Students logo

Reply from Unite Students

Hello,

Thank you so much for a lovely review, I have passed this on to their line manager.

All the best,

Mohmoud

Rated 5 out of 5 stars

Unite Student's Hospitality

The Unite Students staff is helpful and efficient. I had an issue with my room door, and they sorted it out within an hour of me giving notice. The security is great and makes me feel safe 24/7. The rooms are the perfect size for one student and it is furnished well

18 August 2024
Unite Students logo

Reply from Unite Students

Hello

Thank you for your review, we are glad you are enjoying your stay.

All the best,

Mohmoud

Rated 5 out of 5 stars

Exceptional Care and Genuine Support from Chantelle

Exceptional Care and Genuine Support from Chantelle!:)

I had the pleasure of meeting Chantelle, a staff member at Adam Street Gardens, and she truly exemplifies what it means to care for students. Chantelle is not only genuine and authentic, but her caring nature goes above and beyond what one would expect. She always ensures the well-being of everyone around her, safeguarding students with a level of attentiveness that makes you feel truly looked after.

One particular instance that stands out is when she noticed someone in need, low on food, and living in the residence. Without hesitation, she made sure they had something to eat, demonstrating that her kindness isn’t just part of her role—it’s who she is. Her willingness to go out of her way for others, even in small ways, shows the kind of person Chantelle is: thoughtful, compassionate, and reliable.

If there’s anyone at Adam Street Gardens who deserves recognition for making a positive difference, it’s Chantelle. Her actions reflect the core values of what it means to be truly supportive in a student community.

Thank you, Chantelle, for everything you do!

13 August 2024
Unprompted review
Unite Students logo

Reply from Unite Students

Hello

Thank you so much for a lovely review, I have passed this on to their line manager.

All the best
Bex

Rated 1 out of 5 stars

Very bad wifi outages it’s been nearly…

Very bad wifi outages it’s been nearly a week and still no wifi in my block

23 July 2024
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Reply from Unite Students

Hello

Sorry to hear you are having these issues, please call us on 0300 303 8642 so we can escalate this issue.

All the best
Bex

Rated 3 out of 5 stars

Level up

Yall are understaffed, Your facilities are not well maintained, yall be faking your check in reports, maintenance person takes weeks to come and fix something

8 August 2024
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Reply from Unite Students

Hello

Sorry to hear you have experienced these issues, please call us on 0300 303 8642 or email customerservices@unitestudents.com so we can look into this.

All the best
Bex

Rated 1 out of 5 stars

When we arrived in the accommodation

When we arrived in the accommodation, the kitchen was dirty every thing was messed up in kitchen, i think no one look after the kitchen. There were some issues of kitchen for example the oven was not working, the drainage of kitchen sink is also block. The dustbin was full of garbage that the garbage was founded on floor. The sofa, chairs and table surface was covered with dust.
Over corridor was also no clean that we can feel the dust on floor. And there were also some damages in my room.
I was not expecting this from the north lodge team. So kindly help me out to resolve this issue because they had negative impact on the image of united student north lodge.
Thanks in advance if you manage all these issue.

19 October 2024
Unite Students logo

Reply from Unite Students

Hello

Sorry to hear you are having these issues, please call us on 0300 303 8642 or email customerservices@unitestudents.com so we can escalate this issue.

All the best
Bex

Rated 1 out of 5 stars

Change your policy and respond people…

Change your policy and respond people as soon as possible. I never received any response from your team. And also, improve your policy, thank you.

23 February 2024
Unite Students logo

Reply from Unite Students

Hello

We are sorry to hear you haven't had a good experience, please can you call us on 0300 303 8642 or email customerservices@unitestudents.com so we can assist you.

All the best
Bex

Rated 5 out of 5 stars

The repair was done quickly after the…

The repair was done quickly after the report was made. The staff were very friendly and helpful. If there was noise in the yard at night, the staff would come and deal with it quickly.

21 October 2024
Unite Students logo

Reply from Unite Students

Hello

Thank you for your review, we are glad you are enjoying your stay.

All the best
Bex

Rated 3 out of 5 stars

It took ten days to get our oven/stove…

It took ten days to get our oven/stove fixed, which meant we had to spend more money on microwaveable foods/take away, AND all food we had previously bought went mouldy. We complained multiple times, and only one, lovely member of staff was willing to help. I don't know her name, but she is blonde and young. She's amazing!

5 July 2024
Unite Students logo

Reply from Unite Students

Hello

We are sorry to hear you haven't had a good experience, please can you call us on 0300 303 8642 or email customerservices@unitestudents.com so we can assist you.

All the best
Bex

Rated 4 out of 5 stars

staff rocks!

staff is very friendly. especially during the check-in period they did me feel at home.

1 July 2024
Unite Students logo

Reply from Unite Students

Hello

Thank you for your review, we are glad to hear you are enjoying your stay.

All the best
Bex

Rated 1 out of 5 stars

My roommate and I only have cold water…

My roommate and I only have cold water in our toilet, which we reported to repair at the very beginning. Now, after a month, no one has come to repair it, so my roommate and I can only go to other places to take a bath.

16 June 2024
Unite Students logo

Reply from Unite Students

Hello

We are sorry to hear you haven't had a good experience, please can you call us on 0300 303 8642 or email customerservices@unitestudents.com so we can assist you.

All the best
Bex

Rated 5 out of 5 stars

good excellent

good excellent

1 July 2024
Unite Students logo

Reply from Unite Students

Hello

Thank you for your review, we are glad to hear you are enjoying your stay.

All the best
Bex

Rated 2 out of 5 stars

WiFi sus !

WiFi sus !! Lack of WiFi for 2 days and still counting.

20 October 2024
Unite Students logo

Reply from Unite Students

Hello

We are sorry to hear you haven't had a good experience, please can you call us on 0300 303 8642 or email customerservices@unitestudents.com so we can assist you.

All the best
Bex

Rated 3 out of 5 stars

Broken lift, toilet hinge breaks.

Lift is broken and has been for three days meaning my unwell flatmate can’t get downstairs.

My toilet has broken twice due to poorly attached hinges on the seats. Batteries were not replaced in our door locks prior to us moving in which meant we were locked out of our room for a short while. (Not that big a deal).

Apart from that it has been pretty good!

30 September 2024
Unite Students logo

Reply from Unite Students

Hello

We are sorry to hear you haven't had a good experience, please can you call us on 0300 303 8642 or email customerservices@unitestudents.com so we can assist you.

All the best
Bex

Rated 4 out of 5 stars

Rooms are very warm though due to…

Rooms are very warm though due to safety window locks. Can’t imagine summers here

7 September 2024
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Reply from Unite Students

Hello

Thank you for your feedback, if you experience any issues please do get in touch.

All the best
Bex

Rated 5 out of 5 stars

Mattress quality require improvement

Overall it is going fine. My mattress was little cracked from the centre. I dont know How this passed initial quality inspection.

15 August 2024
Unite Students logo

Reply from Unite Students

Hello

Thank you for your review, we are glad to hear you are enjoying your stay. If you can either call us on 0300 303 8642 or raise a maintenance request on the app we will be happy to replace the mattress.

All the best
Bex

Rated 2 out of 5 stars

My pan (around 30 pounds when I bought…

My pan (around 30 pounds when I bought it)got stolen, and they knew who did that but could not do anything about that

1 November 2023
Unite Students logo

Reply from Unite Students

Hello

We are sorry to hear you haven't had a good experience, please can you call us on 0300 303 8642 or email customerservices@unitestudents.com so we can assist you.

All the best
Bex

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