Unite the UnionReviews 

904
TrustScore 1.5 out of 5

1.4

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Review summary

Created with AI, based on recent reviews

Considering 89 reviews, most reviewers were let down by their experience overall. Many people were dissatisfied with the customer service, finding it unhelpful and difficult to reach a real person, often being ignored or receiving aggressive responses. Customers frequently reported issues with staff professionalism, noting that representatives were often rude, unresponsive, and seemed uninterested in providing support, sometimes even blaming members for their problems. Many felt abandoned when they needed help, despite paying for years, and found that their grievances were dismissed or not addressed, leading to a perception that the service was a waste of time. However, some customers were satisfied with the service, highlighting specific representatives who provided excellent guidance, support, and professionalism during difficult times, ensuring timely completion of paperwork and effective representation. A few other people also felt that certain staff members were very helpful in resolving membership issues or assisting with pay disputes, appreciating their clear communication and dedication.

What people talk about most

Staff

Reviewers highlight negative aspects of staff, with many expressing dissatisfaction with the support and... See more

Customer service

People report negative experiences with customer service, often expressing disappointment and frustration.... See more

Service

Reviewers express widespread disappointment with the service, describing it as a waste of time and an utter... See more

Customer communications

Customers consistently note negative experiences with contact, frequently reporting difficulties reaching... See more

Subscription

Consumers express significant dissatisfaction with their subscriptions, with many questioning what they are... See more

Reviews shaping this summary

Rated 1 out of 5 stars

The Union are very loth to act, even though you may have strong evidence that would stand up in a criminal court case, not a work place dispute.The result is that employers view this union as too... See more

Rated 1 out of 5 stars

My union ignored my grievances, told me my case had “no merit,” and pulled out two weeks before tribunal when I refused an unfair settlement. I went on to win alone — proving they were wrong. We p... See more

Rated 1 out of 5 stars

Just cancelled my payments, got more help from ChatGPT then me Uniun Rep! I follower them on Facebook, and there’s lots of congratulations regarding their big wins etc for the NHS etc, but what about... See more

Rated 1 out of 5 stars

Absolutely useless, all they care about is that you do not cancel your direct debit so they can keep milking you. The moment you need their help they suddenly become "unavailable". You want to... See more


Company details

  1. Education & Training

Information provided by various external sources

Unite the union is Britain's biggest trade union with 1.42 million members. It is a democratic and campaigning union standing up for equality for all.


Contact info

1.4

Bad

TrustScore 1.5 out of 5

904 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

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1.4

All reviews

(904)

83 reviews in the last 12 months

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Rated 1 out of 5 stars

If you get Officer Janet MacLeod

If you get Officer Janet MacLeod, you can expect zero support. She will take ages to reach out to you, and once she decides to contact you, she will just criticize you, talk over you, and blame you for not giving her enough time to review your case—even though she had the information for over a week. She will keep talking in circles and won’t give you a proper answer either. An absolute waste of time.

15 December 2025
Unprompted review
Rated 1 out of 5 stars

Terrible Union

As with everyone else, Unite were happy to take my money for years but when I needed some advice, they ignored all calls/webform requests. I then ended the direct debit and received a letter requesting for me to reinstate it, before they ever replied to my need for support.

18 November 2025
Unprompted review
Rated 1 out of 5 stars

Rude and zero-knowledge advisors

Rang up to seek help on how long I'd need to wait to make a claim, the 'advisor' which you definitely couldn't call her that could answer ZERO of my questions, so I had to fill out long forms and go through the process to sign up, to then be able to be told I can't make a claim.
Also the second advisor I had was SO rude, like actual disgustingly rude.

9 December 2025
Unprompted review
Rated 1 out of 5 stars

Very bad service provided and not being…

Very bad service provided and not being helpful with my case against the company that unfairly dismissed me and other terrible things that it did to me!

Unprofessional members of staff and they are not there to help/protect their members wholeheartedly, which is a shame!

Shame on you Unite the Union! Never use this service again and must be avoided at all cost! WASTE OF TIME & MONEY!

29 November 2025
Unprompted review
Rated 1 out of 5 stars

Avoid at all costs

Avoid at all costs, totally unreliable and unprofessional. Seem to forget they have a duty of care to their members. They will lie and deceive on promises they make. When challenged and know they are in the wrong,try and get you to fight your own case via Amicus!. Total and utter waste of your hard earned money.

26 November 2025
Unprompted review
Rated 5 out of 5 stars

Great Work - Unite the Union Rep (Pauline)

I was having problems at work where I was victimised and discriminated against, I was then told I would have to attend a disciplinary meeting where I could be dismissed. I contacted my union Unite and was given union representative Pauline Adebajo, who represented me in my meeting. Pauline was fantastic, she only had a short space of time to understood my case and situation but did so well. Not only did she do well, in my meeting Pauline explained the situation in great detail. Pauline put across valid points which proved discrimination and victimisation from the company.

20 November 2025
Unprompted review
Rated 1 out of 5 stars

DO NOT GIVE YOUR MONEY TO THEM

DO NOT GIVE YOUR MONEY TO THEM

What was I told by one of their officers just before my grievance Are you being greedy.

They are not there to help you, they ignore calls and if you do have a serious claim and well supported they will fight you instead of fighting your workplace and their lawyer. They work in cohesion with employers to get you off their books.

A total sham, and they are corrupt, from top to bottom it feeds into employers from receptionist to officers to their legal panel. There's a reason why they are on the news for corruption investigation the culture internally is still seething with corruption and also they discriminate people.

This is not a union but a mafia extorting members for protection money and when you do need help they don't have the money as they spent on shiny new hotels!!!

20 November 2025
Unprompted review
Rated 1 out of 5 stars

Save your money you’re better off representing yourself!

Complete waste of money don’t bother joining you’ll get nothing for membership.

Happy for their representatives to bad mouth their colleagues all day long and doing nothing about it when complaints are made.

Just remember the union representatives are not there to help you, they are there because it gets them out of the job they are supposed to be doing in the work place !

12 March 2025
Unprompted review
Rated 1 out of 5 stars

BAEM not supported

If you are a person of colour, I would avoid joining unite as you will not be supported, join gmb or another union. Absolutely shocking support.

3 November 2025
Unprompted review
Rated 1 out of 5 stars

This was possibly the worst experience…

This was possibly the worst experience I have encountered. Seeking support and advice on an employment matter, and the agent who was assigned to me was a rude, aggressive and ignorant individual. The questions I asked were perfectly reasonable, but the guy just spoke to me as if I were stupid, and didn't even try to investigate the facts.

What a waste of time and money, membership immediately cancelled. Do not recommend at all..

31 October 2025
Unprompted review
Rated 1 out of 5 stars

Poor member support

Pretty much rubbish support of their members. I’m starting to question why I’m paying them over £200 annually 🤔

15 October 2025
Unprompted review
Rated 1 out of 5 stars

Really bad, don't use it

If i could give minus rate i would.
Its been moths since i have asked for help and even made a compliment and so far I still received no help. I am deeply disappointed. To pay monthly so much and receive NOTHING, its pointless.

4 June 2025
Unprompted review
Rated 1 out of 5 stars

Don't join this union.

I was employed in a North Wales health trust and was having serious problems with fellow staff members, I sent several emails to the Union and left 5 phone messages over a month period.
Nothing was responded to, until I launched a complaint.
I had another issue with a previous trust tyring to defraus me out of £1200 that had already been paid by my agency. They said It was somethign they couldn't deal with, and kept respnding with try the small claims court, which wasn't the issue.
It went to the head office, and basically the attitude was 'It's not our fault'. So I was left unrepresented after paying my dues for a year-a complete waste of you money. Look at other options, there are other unions who are more practical.

26 October 2025
Unprompted review
Rated 1 out of 5 stars

Bad Union, don't believe them!

It's better to get a private lawyer! He never not help You! I paid insurance premiums and after an accident at work when the company fired me, I never received support from this Union They never gave me a penny for sick pay.

1 November 2024
Unprompted review
Rated 1 out of 5 stars

Waste of money !!

Been with unite for 20 years but when I needed them for an investigation they didn't even turn up . They told me to attend my investigation on my own after trying to contact them many times . I did win my investigation but I did it on my own . Very disappointed with no support and lack of communication with unite .
Wasted all that money on nothing.
If anything I feel I have been mis-sold a ppi ! They should give me a refund for the last 20 years .

20 February 2025
Unprompted review
Rated 1 out of 5 stars

No help from unite

Do not get involved with unite the union,want your money but dont want you,union office won t speak dirrectly to you,sent email dirrectly to the excecutive committee but no replys,asked for help,advice and representation in a tribunal,got nothing

1 September 2025
Unprompted review
Rated 1 out of 5 stars

Don’t bother signing up.

Don’t bother signing up.
I’m going through redundancy and they offered no support or interest,
Until I cancelled my direct debit.
Then the calls and letters started coming in.
Absolutely disgusting.

9 October 2025
Unprompted review
Rated 1 out of 5 stars

Not interested in an individual

Just cancelled my payments, got more help from ChatGPT then me Uniun Rep! I follower them on Facebook, and there’s lots of congratulations regarding their big wins etc for the NHS etc, but what about the person fighting their company in their own? I guess in their eyes we just don’t matter! If you mr thinking of joining them, thinking that you may need help and support in the future, seriously don’t bother, they don’t care.

8 October 2025
Unprompted review

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