Universal Textiles Reviews 

1,041
•
TrustScore 3 out of 5

3.0

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Rated 1 out of 5 stars

Bought item through tesco marketplace. Delivery mesup their end. Ref No for refund. Their website says delivered. Tesco supposedly sorting out. Nothing. zero, zilch. Learnt my lesson using tesco m... See more

Company replied

Rated 1 out of 5 stars

Completed cancellation form 28th Oct (same day as ordered. I found item £14 cheaper direct from Mountain Warehouse). Also emailed to cancel. No response and dispatched two days after cancellation subm... See more

Rated 5 out of 5 stars

First I was a bit sceptical about ordering from this site as some reviews were negative.I suppose you get them everywhere.Jacket arrived in 8 working days from Belgium to Ireland.Its exactly what I ha... See more

Rated 5 out of 5 stars

Having worn out my very comfortable pair of leather gloves, I could not find anywhere on the high street that sold gloves. So I went on a search....and found Universal Textiles, and saw a picture of a... See more

Company details

  1. Hobbies & Crafts

Information provided by various external sources

Universal Textiles was initially founded in 1986 as a wholesaler of hosiery products based in Leicester Now we sell high quality products, ranging from clothing, shoes and bags to homeware, including towels, bath mats and bedding. With a wide range of brands including Trespass, Regatta, Hill Interiors, CGB Giftware and many more.


Contact info

3.0

Average

TrustScore 3 out of 5

1k reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 48 hours

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3.0

All reviews

(1,041)

8 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Best fitting Safety boots I've bought.

I love the wide fitting toes and the quick release lace mechanisms. This is my second pair. It's my backup. I've even washed the one I'm wearing in the washer and dried them on the radiator. I'm pleased to say nothing came loose.

6 April 2023
Unprompted review
Rated 1 out of 5 stars

Size issues!

Ordered a hoodie in size 3xl been sent an email confirming dispatch. Email advises the hoodie being sent is size 6xl!! Messaged company but no response.

17 April 2023
Unprompted review
Universal Textiles logo

Reply from Universal Textiles

I can see you have been in touch with customer services who have responded to your message. I can see you ordered a 6XL, we can arrange an exchange for a 3XL if you would still like the hoodie.

Rated 5 out of 5 stars

The ease of ordering on line

The ease of ordering on line, the speed of delivery of chosen item made the whole process a doddle for me.
Cannot input o/number to ID the case as haven’t kept it.
White fleece jacket is for my husband to use when playing bowls matches. He is very pleased with fit/quality of item.

1 April 2023
Unprompted review
Rated 2 out of 5 stars

Sizing is all wrong

I ordered a UK size 12 when I'm normally a UK size 10 and there is a serious issue with the sizing of this item as its more like a UK size 6, UK size 8 at most. So, as well as paying for delivery, I've now also got to pay to return the item due to incorrect sizing. I wouldn't recommend and won't be reordering.

5 April 2023
Unprompted review
Rated 1 out of 5 stars

Dreadful policy regarding getting a…

Dreadful policy regarding getting a refund!!! I returned the goods at least 3 weeks ago as all the items were too good! I got proof of postage, thank goodness, and since then until yesterday have been stalled at each request by me to issue the refund. First they wanted the receipt for proof of postage which I sent, and then they wanted a tracking no. which was NOT on the proof of postage, and so it went on and on!!! Eventually, yesterday, when I was thoroughly cheesed off, and said I would be writing a review with Trust Pilot they said they could issue the refund in 24 hours - as yet still to be seen to be believed!!! I WILL NEVER USE THIS COMPANY AGAIN!!! Steer clear, or you'll have palpatations like me!!

29 March 2023
Unprompted review
Rated 5 out of 5 stars

First I was a bit sceptical about…

First I was a bit sceptical about ordering from this site as some reviews were negative.I suppose you get them everywhere.Jacket arrived in 8 working days from Belgium to Ireland.Its exactly what I have ordered.Highly recommend.A+++++Buy with confidence

13 March 2023
Unprompted review
Rated 5 out of 5 stars

United Textiles Excellent Customer Service!

Bought a trespass belula jacket which I loved but had to return as the sleeves were far too long for me.
United Textiles dispatched the jacket to me promptly and also refunded me promptly. I would recommend this firm and buy from them again without hesitation.

24 March 2023
Unprompted review
Rated 1 out of 5 stars

I returned Item UTRW7465-2 on 30/01/23…

I returned Item UTRW7465-2 on 30/01/23 for a refund of payment. I have queried via e-mail on 6/02/23 16/02/23 and also 13/03/23 . I contacted Evri who confirmed that my return had been collected and was in transit on 2/02/23. To date I have not recieved any confirmation or notifiction of the refund due to me. What is more annoying is the fact that my e-mail of 13/03/23 regarding this issue has not been acknowledged or answered. I remain so disappointed with this customer support.

20 March 2023
Unprompted review

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