We booked a trip package with this travel company based on a BNI reference, paying a higher amount than market rates expecting better service. However, our experience was very disappointing. Out o... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Shittest company going around for young travellers. Booked prior covid and were aware at the time of the pandemic and hesitated to book as we were unsure to get a refund or if it would stop our fligh... See more
Ketch Wannan was fantastic! Quick communication the whole time, knowledgeable and helpful, and made everything easy to organise. When my return flight was rescheduled (to a time before I'd even be in... See more
I went into Universal Traveller to get some quotes and ideas about safaris in Ghana and Kenya. I also went to Flight Centre and Hello World to explore my options. Ashleigh from the Central Geelong Uni... See more
Company details
About Universal Traveller
Information provided by various external sources
Contact info
South Brisbane, Australia
- 131 669
- www.universaltraveller.com.au
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Rhys awesome
Rhys listened to us and saw our point of view. Ensured he could get the better deal for us. He was genuine and helpful - awesome. No complaints and not sure how he could improve.
Thanks Rhys
Natasha was amazing
Natasha was amazing. Gave us original quote in no time was very gracious when we tweeked it a little. Everything was seamless. Trip affordable and meets all specs. Very happy with the service.
Emily from Macarthur Square Sydney is…
Emily from Macarthur Square Sydney is great.
Salwa was amazing 100% recommend this…
Salwa was amazing 100% recommend this service
So helpful!
Jen was so helpful! It was so easy to for her to find the cheapest and best flights for us. Thank you :)
Terrible made jump through hoops
Not honest in advertising,very poor service by store management (Joondalup)
Very good Customer service
Very good Customer service, they are very caring towards customer needs. They always explain everything, and answer all our questions!
Mervin @ Hurstville
Mervin was excellent. Friendly and easy to deal with. Highly recommend visiting him at the Hurstville branch.
Carly was very helpful
Carly was very helpful, and would highly recommend!
Justin at MacArthur square was awesome!
Outstanding customer service provided…
Outstanding customer service provided by sarah jane, very easy to deal with, and polite and friendly, will highly recommend!
Kes from Marion was absolutely amazing…
Kes from Marion was absolutely amazing with finding the best deals and ways to travel around the world. I went to her very confused and with no hope of being able to do my dream trip and left with everything planned and more!
Highly recommend!!
Trae was very knowledgeable and supportive
Trae was very helpful, knowledgeable and approachable throughout our travel booking experience. He provided first hand knowledge and advice about the areas we are travelling to. Will definitely be returning to book again with Trae.
Jason and the team at WA were super helpful!
Jason and the team at WA, were a great help with booking our flights to Europe for a family wedding. He went out of his way to help us tailor our flights to our budget and location.
Travelling can sometimes cause anxiety and stress but these guys did a great job at answering all of our questions and giving us helpful travel tips and advice, ultimately making our flight ticket searching experience much easier.
We will be booking future travel arrangements with these guys for our Europe trip and future family adventures.
Thank you so much.
Linda rocks xx
Linda's fantastic! So helpful, so ready to take on all of my issues and super accommodating. I've used her twice now and I'll never use anyone else again!
Outstanding customer service from taz Lancaster
Outstanding customer service from my agent I booked with taz Lancaster. She made the whole process so simple and easy. Will be 110% booking my next trip with her again
I have worked with Georgie for many…
I have worked with Georgie for many many years now. We have built up a great rapport and I trust her to find me a great deal and provide great service.
Jayden Schwarze is a Star!
Jayden Schwarze is a Star!! Great prices and super reliable. Always available on the phone and able to organise a trip with 7 people who couldn’t make up their minds!! Definitely recommend Universal Traveller Watergardens Purely based on Jayden’s expertise
Amelia was amazing
Amelia was amazing! we had one of the longest email chain to try and find the right flights and in the end we did!
was so helpful and so kind
was so helpful and so kind! incredibly patient and took away the travel burden!!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.









