First time in a few years I've had to ask for support, but just like at the start excellent, prompt support. Amazing value I think - good price and support is provided by people who are obviously IT... See more
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Company details
- #1 of 30 best companies in Web hosting company
- #1 of 9 best companies in DNS Provider
- #1 of 28 best companies in Ecommerce solution provider
- #1 of 8 best companies in Email service provider
Written by the company
UK Web Hosting Provider. Lightning-fast SSD servers and expert UK support. Unlimited Web Hosting, Reseller Hosting, VPS and Domains.
Contact info
Deva Center, Trinity Way Salford, M3 7BG, Manchester, United Kingdom
- 01625 809000
- sales@unlimitedwebhosting.co.uk
- www.unlimitedwebhosting.co.uk
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Great support
Efficient, affordable, and genuinely personal
My household has more than one account with Unlimited Web Hosting. When I started a new account for my business website, I initially planned to keep my domain on my husband's account since it can host multiple domains -- but once I got started it became clear I needed my own. I also manage accounts for clients, so my email address is tied to several accounts across the platform.
Moving my new business domain from my husband's account to mine required a different kind of transfer, so I needed help from the support team.
Daniel was helpful and communicative from the very start. He explained exactly what needed to be done, and even though the process took longer than it might have due to our own busy schedules, he was kind and patient throughout -- his follow-up was impeccable.
We've had accounts with Unlimited Web Hosting for years and couldn't be happier. They're efficient, affordable, and best of all it feels personal -- like they genuinely care. Because they do.
My issue was resolved quickly and with a great attitude, and had we not been slow on our end it would have been resolved even faster. Highly recommend. Amazing service from Daniel -- he was fab!
Top hosting and great support would…
Top hosting and great support would highly recommend. A range of different packages to suit everyone’s needs. I have been using them for a good few years and never let me down.
Recovered some very important mails
Had an email problem and lost some critical emails. I thought the best I could hope for was a restored email file, which would leave me to tie up the loose ends. However, Tommy was able to locate a backup with the missing emails and merge that into the latest emails. So I recovered my missing emails AND didn't lose any other emails. Excellent. Oh and all done on about an hour from my first contact. 5*
Great support
Always knowledgeable, helpful, prompt support. I've never had better technical support from any organisation.
Support has been responsive
We’ve been using this hosting provider for managing multiple cPanel accounts and reseller environments, and the experience has been consistently solid.
Support has been responsive and practical, especially when handling server-side operations that we couldn’t perform directly due to restricted access (such as cross-account file transfers). In one recent case, the team quickly assisted with a local server-side copy between a staging and production environment, which saved significant time and avoided unnecessary data transfer overhead.
Communication has been clear, requests are handled efficiently, and the support team shows a good understanding of real operational needs rather than just providing generic responses.
Overall, reliable infrastructure and a support team that actually helps when it matters. Recommended for anyone managing multiple hosting accounts or reseller setups.
Excellent Service
Have always given excellent service. Their support Team responds within minutes to queries and problems (thanks Danny!).
Highly recommended.
Rapid response and very quick to solve…
Rapid response and very quick to solve the problem. Really helpful.
Superb communication throughout
One of the things I value most is their communication. Always prompt updates on support tickets and the level of detail is excellent instead of some companies that don't explain anything behind the scenes and leave you in the dark. The same excellent communication ahead of time with changes to infrastructure which may affect services. And last but not least, transparency and promptness with cyber security related incidents/precautions.
I only use a tiny portion of the service available (predominantly email) but have been very happy overall.
I cannot thank the support staff enough…
I cannot thank the support staff enough - they are patient, tolerant and helpful. Every time I have a query the response time is super quick. This time I had to call them and the call was answered immediately and the support offered was thorough and my problem was solved quickly.
Tommy replied within moments of my…
Tommy replied within moments of my ticket being lodged and quickly identified the problem I was experiencing. Equally quickly he provided a solution. All fixed within minutes!
Many thanks for the exceptional service as always.
Great experience
Great experience, as always with Unlimited Hosting team. Quick to reply and resolve all support requests. Would def recommend.
UWH Support are amazing!
Really great dealing with UWH. Their support is best in class and they are super helpful. Response times are also really quick! Much faster than many other tech supports I have to deal with with other companies. I would highly recommend UWH to anyone that wants a comfortable and pleasant experience.
Fast response
Fast response, clear instructions to change my device settings, and a successful outcome, all within minutes.
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