Highly recommended for PAY AS YOU GO salary earners. Respond time shirter than brokers. (I got answers in 12hours) Very good rate. No all kind of fees that could adds up. I remember i got HSB... See more
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The worst customer service of any bank I’ve dealt with - really! All you get are templates, mindless responses. Nobody owns any issue and they try hard to actually deceive you!
Company replied
Unloan’s “loyalty discount” makes for great marketing. Our experience makes us question its actual value. We’ve had interest rate increases above the corresponding RBA increases, and now pay 5.96... See more
Company replied
Unloan was very easy to apply with, and the whole application process was simple and straightforward. They responded very quickly, with minimal phone calls required, which made the experience hass... See more
Company replied
Company details
- Mortgage Lender
- also in
- Bank
Written by the company
We’re Unloan, an Australian digital home loan provider built and owned by the Commonwealth Bank of Australia. We’re multi award-winning and recognised for delivering outstanding value to customers. Our home loan is designed to help you save more - with a low interest rate, no ongoing fees and an automatic loyalty discount that reduces your rate every year. Add to that a fast, simple online application you can complete anytime, anywhere, meaning managing your home loan becomes easier from the start. Join thousands of Australians choosing Unloan to keep more of their money in their pocket.
Contact info
3.7
Average
42 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 90% of negative reviews
Typically replies within 1 week
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How to waste money with Unloan
Advised at time of borrowing that I would require access to more of my equity in future, advised it wasn't an issue. Went to increase loan very a month after refinancing with them and they don't do it. After many communications was advised only way to get access to any of my $800k in equity was to refinance elsewhere. Firstly that's going to cost me a lot in fees and secondly virtually no lenders will refinance if within first three months with current provider even though I've had a mortgage for 17 years. So they are happy to refinance other lenders loans but not their own. Brokers have advised me they have seen this a bit and don't advise going with unloan if you want access to your equity in your house.
10 November 2023
Unprompted review
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