Up & Running Reviews 

Friendly, knowledgeable and helpful service. Especially since I am clearly not a runner.

We were in Chester last week and stumbled upon this amazing running shop. My husband has struggled to get comfortable training shoes, so I persuaded him to go in and take a look. Sarah was so friendly and helpful and nothing was too much trouble. She listened to his problems and suggested suitable shoes for him to try. No pressure, just good advice. He ended up buying a pair of New Balance and he is delighted with them. They are the best fit and most comfortable shoes he has had in ages. Thank you Sarah. Wish we lived nearer, but we will definitely be back when hubby needs more shoes. I really recommend Up and Running and most especially the lovely Sarah.

Visited Up & Running Bristol on Sunday 12 July. Ollie was fantastic, he wasn't pushy and gave several choices across a a varied selection of price and brand. Wont be going anywhere else in the future. Yvette was also very friendly and helpful.

I I called into the Basingstoke store with no experience or expectations and really nervous. The 2 gentleman could not have made me more comfortable. They spent an hour with me analysing my feet and legs and running on the treadmill in a number of different trainers. It was a pleasant experience and I would 100% recommend going there

I went to the Leeds branch - a man named Tutu helped me with a gait analysis- he was so polite and kind and he took his time helping me find the right trainer . Thank you so much for the great service !

I went to the store in Nottingham city centre, I was greeted by lovely Sallyann. She was super helpful in finding me my perfect race shoe for my first half marathon. I highly recommend going here to find your perfect running trainers and asking for Sallyann :)

Really excellent service from Aaron today. He was knowledgeable, and gave very clear explanations of gait analysis and shoe options. Wasn’t in a rush to make a sale. Will come here again when we next need running shoes.

I visited Nottingham's store to get my first pair of quality running shoes with no knowledge of what to look for and Emma was so helpful and found me a great pair for my first race. Thank you!

I went to the branch in Basingstoke today as I’m new to running and was recommended Up & Running by ChatGPT.I was welcomed by Nicola who was extremely helpful and even though I had no intention of buying I ended up leaving with a brand new pair of running shoes that I’m more than happy with. Nicola wasn’t pushy and even though I said to her I wasn’t planning on buying at the shop she was more than happy to help me find the right fit and off the back of it made a sale.

Very attentive, and helpful. Got a better understanding of my running gait. Marnie would very friendly and woukd go to her for any advice

It was very easy to order online from Up & Running and the trainers were dispatched very quickly. Great service, highly recommended.

Dropped in for a gait analysis on a Saturday afternoon. Probably 5-6 others seeking the same but the staff were welcoming, friendly and efficient - really nice atmosphere with customers chatting together. Aaron explained the process and findings really well and also explained clearly and helpfully why you shouldn’t correct gait for under 16s (I had my son with me). He helped me choose the right shoes for me, first run today and it has made such a difference! He also gave us a discount because I didn’t massively like the colour of the only pair in stock 🤣 a really great experience from a knowledgeable and friendly team.

This is the 3rd time we have purchased running shoes from Up and Running in Chester. Each time we have been impressed by their helpfulness, range of items available and their knowledge. Two of the three visits we have had the pleasure of having Sarah serve us.

She is friendly, warm and doesn't rush you to make your purchase. She makes sure that you're 100% happy with your choice before you buy it and talks through the alternatives with you. You don't feel like you're just making a purchase, she seems like she genuinely cares about your running journey and wants to help you.

Thank you for your great customer experience today. You have our loyal custom due to the way you treat us.

Delivered a prompt and correct service.

Brilliant experience today at the new Basingstoke store. Having problems with the new Brooks Glycerin footbed. Expert advice analysed my gait which had changed post injury and new brand recommended. Thank you

Mark was wonderful he was very informative and great with the recomdations and the gait analysis was smoothly done please fo visit the store for best service

Up & Running have a great range of products and delivery is fast and free. I used to live near one of their shops and now that I am over a hundred miles away they gave me advice over the phone. Excellent service.

Delayed delivery

As someone who has only recently started running, walking into a specialist running shop felt a little intimidating... but the team at Up & Running Oxford couldn't have been more welcoming.

They took the time to understand my history, including previous surgeries and injuries, watched my gait, explained everything in a way that made sense, and helped me find the right pair of trainers without any pressure.

I was genuinely surprised to discover I have a neutral gait (possibly the only neutral thing about me! 😂).

What stood out most wasn't just the expertise, though. We ended up chatting about dogs, dads, football and life in general, which made the whole experience feel relaxed and personal rather than just another shopping trip.

I'm now training for the London Marathon 2027 in my new New Balance trainers and feel confident knowing I'm running in shoes chosen specifically for me.

If you're an experienced runner or, like me, a complete beginner wondering where to start, I'd highly recommend popping into Up & Running Oxford. Brilliant service, knowledgeable staff and genuinely lovely people.