A very good trainer specialist. I really wasn't aware that such shops existed until I jumped on AI. I also asked what running shoes I would need. I met Sue who decided to go up against AI's suggesti... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Huge thanks to Pete and Rob at the Cheltenham store for their help, expert advice and excellent customer service. Really happy with my new shoes. I’ve only ever had positive experience with Up and Ru... See more
Company replied
I needed some new running shoes, returning to running from cycling. After discussing in depth my running plans and foot physiology, Tom took me through a gait analysis on the treadmill, then I tried o... See more
Company replied
Steve spent an hour with my partner and I in their reading store - she has spent a lot of years struggling to find shoes that she’s comfortable in and he helped answer why and provided a huge range of... See more
Company replied
Company details
Written by the company
Up & Running is the one-stop independent running specialist retailer in the UK, with 30 plus years of experience. We have helped thousands of runners over the last three decades, head to www.upandrunning.co.uk to see how we can help you! As the UKs biggest independent running retailer we are here to help you achieve your goals.
Contact info
16 Station Parade, HG1 1UE, Harrogate, United Kingdom
- 01423 562 162
- customerservices@upandrunning.co.uk
- www.upandrunning.co.uk
4.9
Excellent
4k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Headington (Oxford) Branch - excellent service and personal touches
I would highly recommend the Headington (Oxford) store. Luke looked after my husband and I and he was fantastic. He had wonderful knowledge of all the shoes and knew exactly what we were looking for. Nothing was too much and he made sure we were completely satisfied with our purchases. I loved the attention to detail and personal experience. Thank you so much Luke!
7 September 2026
Unprompted review
Reply from Up & Running
Thank you for taking the time to leave us your review & feedback, each review is personally read & then passed onto the store team, so thank you! :)
Nick was great
Nick did our gait analysis and was excellent, he was really helpful and informative. He gave us great recommendations for trainers but wasn’t pushy about what ones to buy. Great service, we love our new running trainers
6 September 2026
Unprompted review
Reply from Up & Running
Thank you for taking the time to leave us your review & feedback, each review is personally read & then passed onto the store team, so thank you! :)
Reply from Up & Running
Thank you for taking the time to leave us your review & feedback, each review is personally read & then passed onto the store team, so thank you! :)
Goods were easy to order
Goods are easy to order, great price and were delivered quickly in excellent condtion.
29 August 2026
Reply from Up & Running
Thank you for taking the time to leave us your review & feedback, each review is personally read & then passed onto the store team, so thank you! :)
Excellent service
Excellent service. I had a great experience. Carlos was very very knowledgeable and helpful. I would defo recommend.
6 September 2026
Unprompted review
Reply from Up & Running
Thank you for taking the time to leave us your review & feedback, each review is personally read & then passed onto the store team, so thank you! :)
Reply from Up & Running
Thank you for taking the time to leave us your review & feedback, each review is personally read & then passed onto the store team, so thank you! :)
Bought my first pair of running shoes…
Bought my first pair of running shoes today! Liz was great. Did a gait analysis and talked me through the results. Brought out various options and talked me through benefits and differences between different brands. She was really lovely and helpful! Will be back
6 September 2026
Unprompted review
Reply from Up & Running
Thank you for taking the time to leave us your review & feedback, each review is personally read & then passed onto the store team, so thank you! :)
Reply from Up & Running
Thank you for taking the time to leave us your review & feedback, each review is personally read & then passed onto the store team, so thank you! :)
East Sheen shop is top!…
Unfortunately the shop in East Sheen didn’t have my size so Ricky sorted out an online purchase for me. East Sheen is my local Up and Running and Ricky and his team never fail to offer a brilliant service
28 August 2026
Reply from Up & Running
Thank you for taking the time to leave us your review & feedback, each review is personally read & then passed onto the store team, so thank you! :)
Great advice again from Reka
Great advice again from Reka. A runner herself (so modest and actually elite!!) - she has the BEST advice for experienced runners and beginners. Bought my shoes with her for over five years. Expert and super kind, no hard sell. Have had foot problems in the past and she knows how to adjust to them.
5 September 2026
Unprompted review
Reply from Up & Running
Thank you for taking the time to leave us your review & feedback, each review is personally read & then passed onto the store team, so thank you! :)
Item arrived promptly and well…
Item arrived promptly and well packaged, used before and definitely be using again in the future….. I can always find a bargain 😁
31 August 2026
Reply from Up & Running
Thank you for taking the time to leave us your review & feedback, each review is personally read & then passed onto the store team, so thank you! :)
Bought two pairs of trainers
Bought two pairs of trainers - sale price, but still £300. Arrived in a couple of days. Both Saucony Endorphin Pro5.
31 August 2026
Reply from Up & Running
Thank you for taking the time to leave us your review & feedback, each review is personally read & then passed onto the store team, so thank you! :)
Reply from Up & Running
Thank you for taking the time to leave us your review & feedback, each review is personally read & then passed onto the store team, so thank you! :)
Reply from Up & Running
Thank you for taking the time to leave us your review & feedback, each review is personally read & then passed onto the store team, so thank you! :)
Get prices bargain
Get prices , quick delivery and shoes look amazing and hopefully be up to the job.
31 August 2026
Reply from Up & Running
Thank you for taking the time to leave us your review & feedback, each review is personally read & then passed onto the store team, so thank you! :)
Always struggle with trainers and what…
Always struggle with trainers and what ones to buy. I would normally stand in a basic sports shop not knowing whats what and buying a random pair! Not this time.. luckily for me Viv at the MK store was very accommodating and answered all the questions I had. She was also very patient as I tried on multiple pairs and ran on the treadmill to assess which ones were the best fit. I walked out with Altra FWD VIA 2, and some new socks. Great Experience from start to finish and this store will now be my regular place to visit as my running chapter starts. Thank you Viv.
4 September 2026
Unprompted review
Reply from Up & Running
Thank you for taking the time to leave us your review & feedback, each review is personally read & then passed onto the store team, so thank you! :)
Quick delivery
Quick delivery, cheapest place I found the trainers I wanted online! Very happy
27 August 2026
Reply from Up & Running
Thank you for taking the time to leave us your review & feedback, each review is personally read & then passed onto the store team, so thank you! :)
Reply from Up & Running
Thank you for taking the time to leave us your review & feedback, each review is personally read & then passed onto the store team, so thank you! :)
Reply from Up & Running
Thank you for taking the time to leave us your review & feedback, each review is personally read & then passed onto the store team, so thank you! :)
Reply from Up & Running
Thank you for taking the time to leave us your review & feedback, each review is personally read & then passed onto the store team, so thank you! :)
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