This is a great shop. The staff are very knowledgeable, friendly and give great advice. I've always had great service here complemented by the excellent range of high quality products. I cannot ru... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I needed trainers with a broad toe box but with arch support and a good heel 'grip' as my feet and L knee are wearing out. Happily the North View shop has Yvette, she listened to my issues, understood... See more
Company replied
The staff, Marta, was immediately welcoming, friendly and asked what we were looking for. She then looked at the way I walk and used a thermal foot size/shape measuring device to help find out the cor... See more
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Really friendly and knowledgeable staff, felt genuinely listened to and my unique quirks (injuries and dodgy joints!) were considered whilst deciding on a new shoe. We will be back soon, for my husban... See more
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Company details
- #6 of 38 best companies in Running Shop
- #11 of 123 best companies in Activewear shop
- #9 of 145 best companies in Sportswear Shop
Written by the company
Up & Running is the one-stop independent running specialist retailer in the UK, with 30 plus years of experience. We have helped thousands of runners over the last three decades, head to www.upandrunning.co.uk to see how we can help you! As the UKs biggest independent running retailer we are here to help you achieve your goals.
Contact info
16 Station Parade, HG1 1UE, Harrogate, United Kingdom
- 01423 562 162
- customerservices@upandrunning.co.uk
- www.upandrunning.co.uk
4.9
Excellent
3k reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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I have bought 2 pairs in the last 9…
I have bought 2 pairs in the last 9 months from Up & Running. The service has been spot on. I have no complaints about the quality of the goods also.
I definitely would recommend Up & Running to anyone
26 June 2026
Unprompted review
Reply from Up & Running
Thank you very much for taking the time to leave us this feedback & a review, very much appreciated!! 😊
No where near the service I used to…
No where near the service I used to receive when they were a standalone shop. Not enough staff with deep knowledge and not enough stock.
Such a shame, this shop was always my go-to for gait analysis and running shoes
1 July 2026
Unprompted review
Reply from Up & Running
Hi Jennifer, thank you for your feedback, sorry you have felt the knowledge has changed. Please can you let us know which store your visited and the address, so we can follow this up. We are keen to make sure all knowledge is up to scratch! Please do email, customerservices@upandrunning.co.uk. Thank You.
Personal service.
Personal service.
Used a good delivery service that made sure the parcel was gender to me and not left on the door step
1 July 2026
Reply from Up & Running
Thank you very much for taking the time to leave us this feedback & a review, very much appreciated!! 😊
Super fast delivery and great price
Super fast delivery and great price! Cheapest on the internet. Will definitely use again
2 July 2026
Reply from Up & Running
Thank you very much for taking the time to leave us this feedback & a review, very much appreciated!! 😊
Great prices and the best selection of…
Great prices and the best selection of runners - super fast delivery and service ! I would highly recommend
1 July 2026
Reply from Up & Running
Thank you very much for taking the time to leave us this feedback & a review, very much appreciated!! 😊
Went to the Shrewsbury store
Went to the Shrewsbury store. The item wasn’t in stock but Annabelle was super helpful. She found the item in a different colour so I could try for size and checked online stock so I could get the colour and size needed. Great trail shoes.
1 July 2026
Reply from Up & Running
Thank you for taking the time to write to us and let us know! We will be sure to pass this onto the team :)
So glad I decided to go in store
Simon at Up and Running was great, friendly, helpful and very knowledgeable. I was on the fence about whether to visit the store or just order some trainers online. I absolutely made the right call going in. Would 10 out of 10 recommend
6 July 2026
Unprompted review
Reply from Up & Running
Thank you for taking the time to write to us and let us know! We will be sure to pass this onto the team :)
I was served by SallyAnn today
I was served by SallyAnn today, who was really helpful. SallAnn tested my Gait on the treadmill, and found me a pair of trainers that corrected my overpronation. My London Marathon training is going to be a lot easier now i'm wearing trainers that give my foot the support it needs, and i'm now wearing the correct size!! Thank you!
6 July 2026
Unprompted review
Reply from Up & Running
Thank you for taking the time to write to us and let us know! We will be sure to pass this onto the team :)
Very impressed by the service
Very impressed by the service. Hannah was very friendly and knowledgable was happy to advise and assist with the purchase would recommend and I would not hesitate to go back for the expert advice and service.
6 July 2026
Unprompted review
Reply from Up & Running
Thank you for taking the time to write to us and let us know! We will be sure to pass this onto the team :)
Good shop service and unbiased advice…
Good shop service and unbiased advice on which shoes to buy.
30 June 2026
Reply from Up & Running
Thank you for taking the time to write to us and let us know! We will be sure to pass this onto the team :)
The staff were patient beyond the call…
The staff were patient beyond the call of duty as I hummed and hawed…went away not feeling intimidated, which is always a bonus in a specialist sports shop! Will be back in about 400 miles…
30 June 2026
Reply from Up & Running
Thank you for taking the time to write to us and let us know! We will be sure to pass this onto the team :)
My first to the Chester shop
My first to the Chester shop - amazing. Expert help and advice whatever stage of running you are at, excellent range of kit, and came away with a great pair of shoes, perfect fit, exactly what I was looking for. Thanks Sarah for spotting what would work best for me !
4 July 2026
Unprompted review
Reply from Up & Running
Thank you for taking the time to write to us and let us know! We will be sure to pass this onto the team :)
Unbelievable service from start to…
Unbelievable service from start to finish, including going out there way to provide me with advice
30 June 2026
Reply from Up & Running
Thank you for taking the time to write to us and let us know! We will be sure to pass this onto the team :)
Reply from Up & Running
Thank you for taking the time to write to us and let us know! We will be sure to pass this onto the team :)
Great service
Great service from Rob at the Nottingham store. Really knowledgeable and helpful
5 July 2026
Unprompted review
Reply from Up & Running
Thank you for taking the time to write to us and let us know! We will be sure to pass this onto the team :)
Fabulous Service
Ordered ASICS Gel Kayano 32’s in Sunny Sizzle. Dispatched almost immediately. Well packaged. Excellent service. Would highly recommend on the back of my experience.
29 June 2026
Reply from Up & Running
Thank you for taking the time to leave us your review & feedback, each review is personally read & then passed onto the store team, so thank you! :)
Edinburgh and Chester stores 👍
Both your Edinburgh and Chester stores have excellent customer service. the staff couldn't be any more helpful and are a credit to your company especially Lucy in Chester
4 July 2026
Unprompted review
Reply from Up & Running
Thank you for taking the time to leave us your review & feedback, each review is personally read & then passed onto the store team, so thank you! :)
First time runner
First time runner here. Went into the nottingham store wanting to purchase my first pair of proper running shoes. Answered some questions and completed the gait analysis, the team then took the time to show me I was an over pronator, explaining to me what this meant and went through all the shoe options that would work the best for me. Came out with a pair of Ascics Gt2000-14 and honestly they have been perfect for my needs. Yes I could have purchased these online for less, but I feel the customer service, professionalism and friendliness of the staff is more than worth it. I will be back when I’m ready for my next pair!
31 May 2026
Unprompted review
Reply from Up & Running
Thank you for taking the time to leave us your review & feedback, each review is personally read & then passed onto the store team, so thank you! :)
Just a very easy experience
Just a very easy experience, simple no fuss no problem. Great company, pity about the purchaser….choose the wrong size shoe, and need to return them. My mistake.
29 June 2026
Reply from Up & Running
Thank you for taking the time to leave us your review & feedback, each review is personally read & then passed onto the store team, so thank you! :)
Reply from Up & Running
Thank you for taking the time to leave us your review & feedback, each review is personally read & then passed onto the store team, so thank you! :)
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