UPC Austria Reviews 

If I am looking for an apartment for rent, an important criterion for me is the availability of the Internet from the UPC company.

Keep going!

slow unreliable internet connection, same problems since 10 years

Worst internet service provider I have ever seen. Iv had better internet in third world countries. I don’t know how these people are still in business. If your lucky enough to get internet it shuts off every 10-15 minutes. And then takes 10 minutes to turn back on again.

If available, then extrem poor customer Service. Service desk does not know what they are talking about. It is always the Clients fault, they are not able to solve Problems.I´m more than fed up.

If someone also has Long term Problems with them and is interested in a nation-wide class action (collective action) against Magenta,
please contact me by mail

haraldladstaetter(@)gmx.at

I am very satisfied, the staff were very friendly and accommodating. Answered my questions and took the time to find a solution. Gladly again!

extremely poor customer service since the take over by t mobile. very poor and contradicting communication often outright rude - the customer is wrong until proven otherwise. billing seems at random. the connection got much worse too - generally much slower and all together 4days no internet connection at all within 9months. very unreliable. canceled my service and can only recommend everyone to do the same as companies like this should not be supported.

Excellent customer service - fast, efficient and super reliable.

Scammers, upc changing the speed and your contract with out notice and they never answer your emails, they are bunch of noobs and useless people. i working on writing official complaint.

More than 2 weeks without internet, schedule for cable check is for next month. Worst service of all services in all world!

I regret for not reading the reviews here before ordering internet service from upc. Their service, system, etc. are beyond terrible. A1 is also disaster. Something that could be done in one appointment, they needed a lifetime to settle. Previously agreed appointment was cancelled abruptly although i already received a confirmation sms. One month has passed and I dunno how much longer do I have to wait until there is actually internet connection in my house. Clap hands for their super slow service and inefficiencies.

I just got out of internet. I called and they told me that it is a problem with the signal. Until there its understandable. But they are gonna leave me without internet until next friday - one week - that they will send me a technik. In any other company I have not waited more than two days. Its not acceptable! I am very upset with the bad quality of the service. I am pay every month because I need internet every day. It is their problem so they need to fix it right away. Or give me another solution. You feel very impotent because they cant help you at all.

problems almost every day.
either is the internet slow, or non existent. they provide you cheap internet, but it has a problem whenever the most needed. dont go for this company, go for A1 or i dont know, anything other than upc. all they will tell you is " we have a problem in your area and we will fix it". they dont even try to help you. just pay a bit extra and find yourself another provider.

Just wanted to bring back an old receiver to the UPC Service Station at 1220 Vienna (Donauzentrum) . Only 4 of 12 service switches are open. And they are working so amazing slowly. You have to print out a ticket number, and wait for 45 minutes, JUST TO GIVE SOMETHING BACK. (Takes 30 Seconds) .

But that's only one negative point out of hundred other things that are really crap.

It's like calling the service line. If you press 1 on the phone because you are a NEW potential customer, you wait maximum 1 minute. If you chose 2 because you are an existing customer and you want to change a contract, you have to wait 16-24 minutes. I MADE SCREENSHOTS OF MY CALLS!!!! Don't make the mistake to buy here if you have any other options.

They steal a lot of time, time nobody can give you back anymore

Hello,
having lived most of my life in third world countries and experienced plenty of
inefficiency I am shocked to find that UPS Austria are worse than anything or anyone I have come across.

It would appear that your drivers cannot be bothered to ring doorbells
espcially when it is a large shipment and without leaving notification deposit it at a Paket Shop.

In order to get delivery to my home I had to take off THREE DAYS of work despite promises of delivery.

It is not just poor service, it is scandalous !!!

Can't really relate to the negative reviews here. The connection is not the best, but also not the worst, though UPC definetly has the better price-quality ratio than the other big competitor here in Austria. Never had any problems with the service as well. You can experience technical disturbances with any ISP, this I can assure you.

Worst internet provider ive ever seen in my life
every single day, there is a window u cannot even see your mails. atleast for 3 hours. There is always something wrong. I lived it multiple areas and asked friends if they are having problems. it is not my building, upc basicly sucks, tomorrow i go and change my internet to A1

* Worst phone call support (waiting times can go over 1h !! and many times they will hang you the phone call in case they don't feel in the mood to help you).
* Payed 52,296 euro for using 4,358MB data zone 3 ( 12,00 euro/MB )
* Email claims can take 1 month to answer with a common response of: We are sorry but we cannot do anything regarding to your claim.
* Doesn't exist a simple phone Application where you can check the last phone calls, internet data usage, sms, etc.
* You cannot deactivate any Roaming service by yourself (they will even not confirm you that the Roaming services have been deactivated but it wasn't !! meaning that, at some time you will get a bill surprise if you travel...).
* If you go over the 500min tariff calls, the price gets very expensive: € 0,36/min, without getting an SMS notification on time meaning also a bill surprise !!
* Shop assistants are very limited to help you, you can only become a new member or replace your modem, thats all you can do at any shop !!
* Home internet connection is not stable and the unique solution they provide is to replace your modem 5 times, required steps to later check that the problem was their unstable service !! ).
* Should I continue... ??
* Hope this can help to somebody and UPC can take care of their customers, first because I don't see any improvement since the last 2 years that I am customer and I want to prevent people from waisting time and money for a poor service.

The only thing i got from UPC is an unreliable internet service and a constant increase in the monthly fee. Stay away from this bad company.

The connection is sooo stupid, somtimes there is a yellow symbol right to it and sometimes the connection is fudging annoying and i have all internet lines.
UPC... your just a piece of sh***. I called 5 times the workers from UPC and all they said was ,,mhm, just turn the Wlan off and than on''. After they said that i was over my nerves and shouted them and everything they did was just hang up. And you ask me why am i censoring this? THEY DONT LET ME CUSS.

The internet has got to be the most unreliable, inconsistent and overall worst i have ever experiencend in my entire life. It is impossible play an online game while somebody else watches a simple youtube video: and that for about 40 €/month. If you try and resolve the issue by contacting upc, they basically tell you to wait and see. Unacceptable.