Virgin Media Ireland Reviews 

Broadband was good from date of signup for 2.5 months, then started with weekly buffering, now daily buffering and constant outages. Completely unreliable. Customer service nice people but cannot help. Someone will call you. Very hard to contact. Would steer clear, use ANYBODY else but this company.

Switched to Virgin Billpay from Sim only service a month ago. 15 days ago my service just inexplicably stopped- no data no phone. Was advised it was a Sim issue. 4 sims later I still have no service. Every single customer rep I have dealt with has lied barefaced - I have been told my case has been escalated to the tech team multiple times. Have been assured the tech team would call me back and never did. I can't transfer provider because the number needs to be active to transfer it, otherwise I would tell virgin to stick it but I am completely at their mercy. If you are in the market for mobile service do yourself a favour and choose any other provider. This company doesn't give a monkeys about their customers

I have been a Virgin Media customer (UPC and Cablelink previously) for nearly 20 years. Yesterday I finally switched to Sky.

Why?

One reason and one reason only.....Customer support services.

Suffice to say there was a billing issue that I identified on my account.

I contacted Virgin Media 4th November, I was put into a call waiting queue of up to 1 hour. I hung up and contacted them again 2 days later, I was put into a call waiting queue of 55 minutes. I hung up and called again the following day and was put into a call waiting queue for 25 minutes, I decide to wait and eventually I spoke to a lady (Yvonne) in the billing department, she took details of my query, told me she will "escalate" it upstairs and I'll receive a call back within one week.

I never received a call back, I made contact myself again 18th November and was put into a call waiting queue of 1 hour and 5 minutes, I hung up and made contact again that evening and was put into a call waiting queue of 15 minutes, I remained on the call and eventually spoke to a helpful gentleman (Seamus) in accounts. After being 48 minutes on the phone with him, the billing issue was identified at their end (incorrectly charged over 10 months) and the issue was resolved with a new 12 month contract commencing that date 18th November with the usual 14 day cooling off period.

Rethinking my issue with Virgin Media and the length of time it took to speak with customer support I contacted Sky, I was through to them without any waiting, they identified very clearly the offers they have available and the "savings" over Virgin Media and I agreed a 12 month contract there and then.

In the following 3 days after this date I had cause to contact Sky about one or two further items within the contract and once again I got through instantly with no wait times.

In the past two years of my contract with Virgin they have regressed terribly in their customer support, to a point they are now worse than Eir were at the time. For any CEO, chairman and board if directors to think this kind of support is acceptable, where customers are expected to wait this length of time as if we have nothing else to do on very busy working days for everyone, notwithstanding the over charging issue is absolutely incredulous and the CEO should be questioning his position.

And by the way issues of this nature and many others cannot be sorted in an "online customer support chat" which in my opinion is just a waste of time.

If any organisation grows externally it has to grow internally too to support this growth, it is quite obvious Virgin Media do not think like this, to have these waiting times to speak with an organisation is just shocking in today's environment, Virgin Media needs to realise now they are not the broadband leaders anymore and they are definitely not the most competitive either.

I learnt years ago, two new customers out of any targeted number is success.

Likewise one lost customer out of any number you have on your books is failure.

I look forward to a happier experience with Sky for both their Fibre to the home broadband and TV.

Signed up for their broadband service and 13 days later the service was still not activated. Ended up cancelling the service and going back to Eir as we never received a service. Calls were never logged or acted upon. Shocking non-service.

Atrocious broadband speeds and constant dropped network connection. Utterly atrocious.

Be cautious of Virgin Media ! Due to several issues, including one of their technicians accidentally cutting us off for two days they convinced us to upgrade to Fibre as it's supposed to be a much better service. After only 3 weeks of switching our internet AND TV has gone and despite Virgin admitting it's a problem on their side, they will not send someone out to fix it for another 10 days !! To add insult to injury, they went on to threaten a 200 euro cancellation fee....I have spoke to a few people and apparently it's quite normal to be waiting over two weeks to have your service restored. The average wait time for technical support is 1 hour only to be told to restart the modem !! I'm taking this to ComReg and the Ombudsman. I work from home so this is extremly inconvienent, not to mention my wife and two children who are also impacted.

Seriously, for a huge global company, you really should have the basics sorted. Cannot rewind or forward, it completely stops, 11 adverts in between a series is totally ridiculous, and playing your theme tune when you have no adverts left in the middle of watching, is enough to make anyone stick pins in their ears!

These people decided to rip off a pensioner.They wiped me out financially.Im used to being ripped off by the likes of pre pay power but I thought Virgin Media were better than that.It won't happen again.

I ordered broadband from Virgin Media in mid-September and still have no service after a month of repeated delays and poor communication.

Sept 24: The technician called early, even though I had confirmed I’d only be home after 4 p.m. He said he couldn’t wait and added that he didn’t have a ladder to reach the roof, so he couldn’t complete the installation.
Oct 3 I confirmed through Virgin’s chat that my appointment was still going ahead despite the storm. I left work early to be home for the technician, but no one showed up or notified me that it was cancelled.
Oct 13: The technician had called me the day before (Sunday, Oct 12) to say that if I wasn’t home by 4 p.m., he wouldn’t be able to come. I left work early to make sure I was home in time, but after waiting all afternoon, I was told he was delayed and then informed he wasn’t coming at all.

It has now been a full month since I placed my order, and I still have no broadband. I’ve spent extra on transport and faced constant miscommunication. I’ve filed a formal complaint and contacted ComReg, but there has been no proper resolution. Very disappointing service.

We got an upgrade to our broadband yesterday. The team were fast and efficient and the process was seamless. I work from home so I appreciate the faster broadband and my husband games so its a great benefit to us. I've never had an issues with Virgin Media that wernt solved quickly and efficiently. We have been loyal customers for 13 years.

I’ve had an incredibly frustrating experience with Virgin Media Ireland’s mobile service.

I travelled to Germany for work in mid September and discovered that data roaming didn’t work. I rang customer care twice while abroad — they were polite and tried to help, but nothing they suggested fixed the issue. I was told the technical team would contact me, but no one ever did. In the end, I had to buy a travel eSIM just to stay connected.

As soon as I returned home, everything magically worked again. Fast forward a week, I arrived in the UK — and guess what? No roaming again. Another eSIM purchase just to get basic data.

I contacted Virgin via X (Twitter) on 29 September and was told this is a known issue with no timeline for resolution, and that I’d need to keep checking in myself for updates. That’s not good enough.

To make matters worse, when I tried to raise a formal complaint online, the system told me a complaint was already open so I cannot submit it — no one ever told me a complaint had been opened and I have received no case number, no email, no smoke signal, nothing.

I travel regularly for work and need a reliable connection. Virgin’s roaming has completely failed me twice in two weeks, and their support process is broken. If you depend on roaming, I’d strongly recommend avoiding Virgin Mobile.

Terrible, upgraded the contract with the Irish branch on 09-SEPT-2025, but has been a total mess since because the modem did not come with the TV Box.
Contacted Virgin Media twice, one lady said she doesn't know and arrange for technician to come while the while tried to help me ordered a new modem. Technician came today, no new modem and said he doesn't know why he is here.

Terrible attitude from both the technician and the lady on the phone, while problems remains unresolve; checked I have the contract doc in my email for 1 gb, but my account still remains as 500 mb.
Wrote a complaint form, but button is broken on the website and cannot log into the app because there is no confirmation code send to my email.

Also, no email address to contact Virgin Media, who can be on the phone during 09:00 to 18:00 this day and age while working?

I am only giving them 1 star as there is no zero star option available. I, and my wife, have been without mobile service since Monday 15th September. It's now the 24th and we are still waiting for replacement SIMs. The issue it seems is due to a migration to a new database. I have received no communication whatsoever from VM warning of this issue or updating me on progress. Instead i have to call their 1908 helpline and suffer interminable delays with awful music and ads for their services along with messages extolling the virtutes of payment by DD. When i eventually get through the help is long on apologies and short on accurate information or plausible explanations. I have spent hours waiting to get through to them. I asked repeatedly for callbacks from a manager which i was told would happen within 24 hours and then told 48 hours. After 4 days i missed a call on my landline from a VM representative who stated in a message that he would call back in 20 minutes - he didn't. Once service is resumed and i pick up my messages on the calls i have missed calls i will leave VM never to return. Avoid this provider if you possibly can.

26th September update SIMs arrived on evening of 24th - no service. 25th called help line told service would be restored in 24 hour and that case would be raised. I requested a callback.

26th No service. Called support again who said said he would raise a case - no record of case being raised yesterday. Case ID provided this time. I also requested a callback.

Later that day went to Vodaphone shop to change service provider. Advised that a number cannot be ported it the phone does not have a service. Advised to go to VM shop. Called to VM shop, the shop assistant was unable to help me he stated he was just a salesman. He gave me two new SIMs and told me to ring support on Monday to get them activated. I did not install these SIMs

27th No service. rang ComReg and filed a compliant. The official said he would raise this with VM.

Later that evening two new SIMs were unexpectedly delivered by DPD with letter stating they should be installed and service would be restored within two hours of delivery.

I think that’s the most retarded customer support service

Moved house 4 weeks ago and despite contacting Virgin 3 weeks in advance to ensure transfer of my account, still have no service. It took nearly 3 weeks for a technician to arrive & sort the connection at the new house and, after about 4 hours of perfect wi-fi, we lost all connection. Calls to 1908 have succeeded in having a case opened but the case constantly gets closed again and marked "resolved" despite no resolution having occurred and no call-back received. Every time the case is re-opened, I'm told I have to wait 2-3 days for it to be dealt with and in that time, my case gets closed again! Having lodged a complaint today, I'm told I'll have to wait 10 days for the complaint to be addressed... Meanwhile, the Virgin website tells me my internet is working perfectly!! There seems to be no way to escalate one's case to a higher level. I've also been overcharged by €47 on my first bill in the new house - paying already for a service I don't have. Furious!!

VIRGIN MOBILE IRELAND
I moved to a VN sim plan over a year ago and had no problem in Ireland or with roaming until …..2nd September last in London when all access to a network stopped, no msgs, calls or data.
The advice (finally) was to turn off Automatic network selection (why?) and try each network manually. The 4th worked. I lost half a day of my time getting resolved.
All good I thought until ….i got off the ferry in Bilbao on the 14th September with same problem. Hours of searching for help (chat only works for TV, landline & broadband, and 1908 does not work when away) I finally phoned (a charge call!), and after 30-40 mins the technical help agent couldn’t resolve. He raised a case and promised it would be given priority, but it was never resolved. Again I wasted a whole lot of my time in vain - throughout the time away I had to rely on Wi-Fi and offline maps when I should have had full cover and 32gb roaming.

Today, 22nd Sept, I arrived back in Ireland to a perfect connection.

Note that my husband’s Eir service had no problem at all connecting to networks and roaming.

Very fed up and will switch provider asap

Virgin Mobile Ireland decided to perform a system upgrade without warning their users, knocking 1,000’s off their network according to their own staff. Pretend first it is a You problem/ isolated issue until the cat’s out of the bag. Zero transparency, incredibly unhelpful support, trying to fob you off with platitudes, when the reality is: we’re on Day 7 in the house with no mobile phone services and no faith this will be resolved. Unable to receive phone calls, unable to receive texts, unable to perform 2FA. And this is their type of response to their affected customers: ‘ I understand and do apologize for the inconvenience here’.
Not good enough, Virgin.

No issue when it worked but oh my god......... the worst customer service I have every experienced. They got bored and told me it would fix itself in 20 mins just to get me off phone. 6 days later, still no mobile service

Alas Virgin have failed in customer care again!
On a hold system telling me the most effective way of paying my bill is by direct debit, while I'm on their hold system for 35 mins and counting. FYI, I do pay by DD.
I watched Ricky Gervais and Roy Keane discussed how they hated people running late. They both agreed that it felt disrespectful to them and their time.
It's the same with the hold system. It's disrespectful to the Virgin customer and their time. We are paying for a service.
Here's a solution Virgin, employ more staff!!!!.
While writing this post they answered. Made me an offer which I think I'll refuse.
Our conversation was less time than I was on HOLD!!

Fine when everything works, but woe betide you if you encounter any issues. Support is almost non-existent. Long wait times, designed to make you give up and go away. Same 4 bars of crappy musak played at your for the hour that you are waiting. Virgin installed new equipment in our building, since then internet is a disaster, dropped packets, websites not loading. Impossible to get Virgin to send anyone out.