Virgin Media Ireland Reviews 

Rudest customer service on I have ever dealt with - mobile service. They did resolve the issue but did not want any feedback on the confusing e-mail I received. Kept interrupting everything I said and told me I wasn’t allowed to give feedback on the service as the account was now closed. They don’t want to know how bad their service is. Everyone in Ireland keep complaining about account cancellation fees as in UK they have dropped these charges if customers aren’t able to transfer the service to a new address.

In fairness to Virgin Media Ireland I have just had a much better experience with the TV and Broadband customer services who politely and promptly resolved a separate issue to my satisfaction.

AWFUL CUSTOMER SERVICE!!! We only contacted them to get a better price, but they insisted on sending out new boxes. They deactivated our existing ones. The new ones won't work because our router is too old. No TV available 4th April. No engineer available until 27th April. Promised a call back from a supervisor, but still waiting 😡 😡 😡

They sent out a technition and waited 2 days.The technition 'Darius'.He was very polite and fixed the problem.He got here at 7pm,after doing a 12 hour shift.Very happy with his work.

The worst company in the world. I canceled the service, I paid 71 euros for broadband, they offered me 1g at a promotional price, I waited 2 weeks and now it shows that they can't install it because they don't have a permit. They have to drill new holes in the wall to thread the cable through, and they can only install the router in the hall next to the door. Lack of communication, rude employees.

Title: A Nightmare Experience with Virgin MediaVirgin Media has proven to be the epitome of poor service and zero communication. Let me narrate my ordeal, where a simple router delivery turned into a nightmare. On April 4th, a technician was supposed to arrive and install the internet, but unsurprisingly, no one showed up, and I received no communication regarding the no-show. After two calls to the support office, where each person assured me they would find out why the technician didn't show up and call me back, I was left waiting in vain. It took three calls before I was informed that they couldn't provide fiber internet in my area and directed me to contact the sales department. After explaining to the sales department that I only needed a router and not an installer, I was told they wouldn't send a router because it wasn't fiber. It took five more calls to the technicians just to get the sales department to acknowledge that there was no fiber in my neighborhood. However, to my disbelief, they still didn't send me a router so I could connect it to the installed box in my house. Now, they've passed the issue to HR, and I'm left waiting another five days for a resolution. Avoid this hellish experience at all costs.

Not sure wat they doing there but who ever is incharge should be sacked.. should read those reviews..had loads issues last few months called 100 times. My bill keep increasing like literally every month and no service.. last week after waiting 5 weeks for someone to come and fix it . They give me new box and new modem and they drill holes true my house wat was never agreed . Anyways after they left service was even worse.. literally to watch movie have to Spotify true my phone won't even open netflix. Spend 30 mins waiting for someone to answer phone just to tell me if I'm not happy with service to move elsewhere.. girl that spoke to me was extremely rude my god.. I asked to speak to manager or someone incharge she told me No1 there. And hung up on me . Called again and same thing. It's actually so silly thing from my original signing contract to 80 a month went up to 130 and no service.. they are nothing other than scam. And all my neighbors had same issue . Customer service there is disaster... Like literally worst place to deal with.. for your money u only get rude arrogant people to tell u they can't do nothing but yet they happily take your money. Guys avoid them deffo not worth it

I've been waiting 5 weeks for a connection and no joy getting them out to diagnose the issue. Every day I call and am promised a call back but it doesn't come. Multiple cases with supposed 3-day SLA's get closed/resolved but still no response. This despite assurances that there'd be no issues when I signed up. Beware of VM as they can really mess you around

I don't think that you can get worse service than customer and technical support
Very inhumane to dela with

If it could be a minus I had to keep repeating my account number they could not understand me the customer service is beyond shocking

Went to cancel due to increased bill. The cancellation team offered me tv and fibre broadband for a reduced price. The engineer came out and said i camnot get fibre broadband. I then rang virgin who said they would give me the same price and give the same premium for "normal" broadband and tv. I agreed, now my broadband is slow and my tv is not working.

Also, 30 MINUTES WAITING TO GET SOMEONE ON THE PHONE.

I was just on the phone to virgin media I needed help trying to connect my new virgin media Box I was put through to an amazing young man his name is Francis he works in Dublin tech support thank you so much Francis for your patience and kindness x

responsible for ferrying around illegal unvetted male immigrants on behalf of ngo's, traitors

2 latest streaming boxes sent out.Both not working.3 weeks of phone calls. Tossed between different departments over 3 weeks.30 mins on phone most days to try to resolve.I was told dual internet/tv bill would be fully credited as compensation for my time spent on issues.Then on another call they told me “we should not have said that to you”.So I’m getting a partial bill.I asked to speak to team lead.Support guy named Tat said”you will be only told the same”…infuriating

If this could be a minus 10 star review it would be,this is the most useless irresponsible money grabbing company in this country. Based on my experience
they send out do it yourself tech equipment with no instructions.
They disconnect the old modem without notice leaving people rushing to the luas when they were supposed to work from home, in order to get into the city centre office as there is no WiFi.
Their modems are rubbish, they don't work.
Their WiFi extender pods are rubbish, they don't work.
You will have serious drops in signal all day everyday making it impossible to work from home.
They don't stick to appointments.
They don't tell you they're not coming.
They lie about " technicians" showing up when they know its ANOTHER NO SHOW.
Customer service doesn't exist.
"Supervisors" refuse to take calls.
Staff have a rude,useless, couldn't care less attitude.
Language barrier,hardly any of the staff can speak fluent English. They expect payment every month despite the fact they're in " breach of contract " for non supply.
The list goes on and on.
This is a pathetic excuse of a broadband provider and if you work from home even occasionally DO NOT USE THIS COMPANY!!!!You have been warned

Useless company we have three boxes the last 15 years and this company is telling me we only have one .We are paying for three .
They are absolutely crap to deal with worse than Eir.

Brutal. Don't even bother.

Can honestly say I would never recommend this company monies seem to be put into competitions , sales team and offers .
Not enough engineer to do the work . We waited 26 days for initial call out . Nice person arrived said you need two engineers to do work from the street. I will get this set up so it’s a quick job when they arrive .
Happy with that he went on his way ,36 days later a two engineer team arrived nice people not their fault … looked around and looked some more . Said everything the last person fit was not correct however the man with everything we need is on route … My daughter had an exam from home today so needed broadband fitted urgently . They said it will be all ok another engineer is on the way . That was 4pm on the 7th March . Sat waiting all evening for no one to arrive. We are now waiting 63 days for connection. No impact on virgin media as they have already take our the payment

Months of trying to arrange installation, gaslighting me about which package I ordered, wriggled out of sending me my free gift as they somehow had no record of it.

I never experience such bad costumer service.
Despite telling us that we would get internet they have yet to give it to us and have been saying they will give it to us the next day for ages now. Nobody was doing thier job. Will never recommend this.

I didn’t think it could get worse. I have no words. Still no landline. They had given me an alternative number but didn’t tell me. They came again on weds. Two guys a manager and technician. They were connecting my tv which was working perfectly in front of them. The manager suggested doing a factory reset. I was panicking and said just get my tv back on please. So tv went into. Loop and cannot be resolved. So now no tv no landline and they are saying tv not their responsibility.