Virgin Media Ireland Reviews 

This is by far the worst support I have ever had. I never really write reviews and if I do it's usually 5 starts, but Virgin Media IE has the worst support I have EVER seen. I've been trying to get internet installed for one month now:
> The only way to reach them is to call them and wait for 30 minutes
> You can only call them during work times
> Every time they promise it's sorted, but then you hear nothing back from them and you need to call and wait again for 30 minutes.

I feel like I'm going insane.

Have a black spot in my apartment for VM broadband which is weird in itself. I called an waited 10:02 to speak to someone and said it was a long wait time. Agent said her queue was 3 mins and implied I was lying so the call turned into a cancellation call. They are AWFUL to get through to and worse once you do. Avoid

I thought EIR was bad, we had to renew our contract as our estate is only virgin, they told us we would get an upgrade, 3 days later engineer came, the upgrade clearly didn’t work, he left us with no internet at all, called twice the next day to get repaired absolutely terrible service, 30 minutes waiting twice and then told they would come out in 3.5 weeks to fix, said a supervisor wasn’t available and then said we had cancelled a visit text message that was clearly not us as it was when the engineer was in the house, second call they also just hung up. No internet, tv anything, customer care stops at 6pm. Really really really awful

You get good line for a good price (at least when you call for cancellation) but the costumer service is awful. Train your agents! It must be awful to be a Virgin Media employee by the confusion they show when you contact them. You can call 3 different times and speak to three different agents asking them the same question and get three different answers. As a customer you don’t actually know what to rely on. It’s funny but not funny.

new improved more reliable & faster 500mb wifi fails completely to do what they said it would

multiple request to bear with us while we fix it remotely totally fails: inconsistent service then fails completely

will take 20 days to get a technician to you?

Customer of virgin for years, new contract upgraded and then absolutely no broadband signal. Different excuse every time on the phone. No technician available for another 10 days to solve a problem they created. Will b 3 weeks without supply. Appalling service

Had broadband/tv/landline bundle for years. Customer for over 20 years. I was 'offered' upgrade to fibre broadband when renewing contract. Engineer installed it Jan 12th - no TV or landline since - 4 weeks ringing now and repeating my issue. Everyone advises me "Right I see what's wrong; it will be all sorted within 48 hours max". Still no service but charged for same no problem! I'm giving up

Terrible terrible company and customer service!! We’ve been a customer for years now and nothing but issue’s especially since we moved over a year ago. The day we moved we rang to change address which were told was sorted but internet kept cutting out with slow speeds and as my partner works from home we decided to upgrade our speed to the 1gb and was told our address was never changed and that was why it wasn’t working correctly so they sent a new box and changed address. Since that change over 4 months ago it’s the same story, internet constantly cut out and speeds were no where near the 1gb so we rang up again and was told it was a problem with an old mount on the wall so they will send a technician and will put credit on our account as we haven’t been receiving service we paid for. Over two months later still no word on technician even after ringing up a further two times with little update we decided not to pay our bill as we were waiting for credit and again not receiving service and they suspended our account completely and added a late fee so we ring up again and this time was told they don’t do credit so we were giving false information and that to get it put on we have to pay full bill so we give in and pay so we can speak to technical about getting a technician to then be told by this person that from what they see our modem works fine so they won’t send a technician, when we said it wasn’t the modem it was the wall mount they said they still wouldn’t send a technician basically we just have to deal with it. What kind of service is that?! Cancelling straight away and moving because it’s disgusting the run around we have been given and made pay fully for a service we haven’t once received. Worst company ever.

My internet is quite slow, not consistent. I have been trying to reach out to customer service, even after 1 hour of waiting no-one picks the calls. I opted for 1 GB internet service but i never get 1 GB, they told me when you use wire then only you will get 1 GB but they didn't mention the same while buying this. Customer service is very worse, It is impossible to connect. I visited the store and the store guy told me that they only do Sales. Means the only care about sailing. Please don't take virgin media. Worse service.

Full service went down 9 days ago. Originally given a 4 week wait for someone to call out to fix. Dreadful service. How can I work from home with no service. I Rang to cancel my contract. (30 Mins waiting) was promised an engineer would be out today. My Husband had to take a days holiday. He rang at 3.30 and was assured they would be with us before 5pm. At 5.25pm we got a call to say no one would be out and we would have to reschedule!! Bank holiday weekend!!!! Atrocious service. Atrocious customer service. Ive cancelled the direct payment!! Lets see how quick they are to contact me. Stay well away. Cant even get into email or message them. Error message keeps poping up. OOPS TRY AGAIN LATER!! DREADFUL

I was with them before moving to Vodafone. Never had any issues. My phone was on bill pay and it was unlocked before even completing the contract. Good network coverage and roaming plan included. Value for money. Recommended

Terrible Service

4 WEEKS TO GET BROADBAND fixed
NO customer Service - HOUR to answer a phone -total LACK OF understanding
How can anyone work from home with lack of help from Virgin in rectifying their Terrible Broadband issues - All the promises of GREAT broadband - NO Interruptions - What a Joke!!!

I am writing to express my extreme dissatisfaction with the billing and cancellation process I experienced during my two-month stay in Ireland. I initially accepted the rate offered by Virgin Media with the understanding that canceling it would be a straightforward process via phone.

However, I encountered significant difficulties in reaching your customer service team, making cancellation nearly impossible. Despite my efforts, I managed to cancel the service before leaving Ireland, for which I was charged 35 euros with additional fees.

To my dismay, the issues did not end there. Upon returning to my home country, I continued to receive bills from Virgin Media, even though I had already canceled the service. The situation became more distressing when I was informed that non-payment would result in charges to my bank account.

Eventually, I succumbed to the pressure and paid a total of 100 euros for only a month and a half of service, which is highly unreasonable and unacceptable. This experience has left me frustrated and disappointed, and I believe such practices are detrimental to Virgin Media's reputation.

How would i rate customer service,Terrible call wait 20mins sometimes get cut off after waiting and call back and wait another 20mins. Broken promises called at the start of January and customer representative agreed that my sim card plan would be reduced from €25 to €15 and would be reflected in next bill, New bill came at the old price €25 phoned customer service to be told it couldn't happen no notes on there system couldn't check with the representative i previously spoke to or check recorded conversations or talk to manager. All the calls and waiting a complete waste of time so I have decided to cancel my contract. There is better value and service out there people.

I recently upgraded my internet to Virgin Media's 1GB package, expecting significant improvements, but the experience has been nothing short of a nightmare. Initially, I was unable to connect to my work network due to an IPv6 to IPv4 change, a simple issue that took an unbelievable two weeks to resolve.

The customer service has been appalling. I've endured crazy waiting times on the phone, only for my chats to be disconnected after more than an hour of waiting. The internet connection itself is incredibly unstable, with frequent drops and over 10% data loss. This unreliability has severely impacted my ability to attend online meetings with customers, leading to a significant impact on the quality of our service. As for competitive gaming, it's now an impossibility.

Multiple attempts to rectify the situation through customer support proved futile. Despite being promised engineer visits on three occasions, I never received confirmation or a visit. When an engineer finally did arrive in January (after another calls before Christmas), they merely changed the wall socket and mentioned that the entire installation likely needed replacement. After this, I continue to experience the same issues, with my download speeds plummeting to around 300mb (worse than before changing wall socket), which is even lower than what I had with the 500mb broadband.

Frustrated, I contacted the cancellation team to downgrade my broadband to the 500mb plan. To my dismay, I was told that this would cost me €70 a month, which is remarkably higher than the €35 per month offered to new customers for the same service. This stark disparity in pricing, especially given the ongoing issues and my dissatisfaction, is bewildering. It's particularly disheartening considering my current plan, riddled with problems, costs €65 a month for the next 6 months, after which it rises to €80, while new customers enjoy a permanent rate of €50 a month for the same package. Such pricing policies reflect a disconcerting lack of consideration for loyal customers.

When I attempted to cancel the service altogether, I was informed that I would need to pay a €150 cancellation fee and give a month's notice, despite not being able to use the service properly for two months. The justification was my binding contract, even though the service provided was inadequate. In a last-ditch effort, I was transferred to tech support again, who repeated the same unhelpful diagnostics.

To add insult to injury, during this process, they even tried to upsell me an additional SIM card. It's incredulous that they would offer me another service while I'm struggling with the current one.

Given the ongoing issues and the inadequate response from Virgin Media, I have contacted the Commission for Communications Regulation (ComReg) for assistance. I strongly advise anyone facing similar issues with Virgin Media to do the same. It's unacceptable to be locked into a contract for a service that fails to meet basic expectations and then penalized for wanting to exit due to poor service quality.

Virgin media installed my broadband today, in a house with no existing landline, within 1 week of placing the request. Thank you so much Alexandru and Virgin Media for great customer service. 👍
Over the last 6 months.we have tried Vodafone, Eir and Sky, each time we waited up to 1 month for a technician visit, only to be told it was impossible to install broadband. Within 1 week of contacting Virgin Media, we now have perfect broadband.

I got charged for what supposed to be free(300 national minutes) and charged a late payment fee on a direct debit that was paid on time. Customer service was no help at all. I haven't seen something so ridiculous since 16 years ago when I got a "self instalation fee" from BT.

A/C 71925574. Requested an upgrade 14th Oct 2023. Now end Jan 2024 and no upgrade, no TV, no Internet. Loads of waffle from Customer Service. Absolutely disgraceful service. You would get better from a Russian provider. Have no dealings with them if you value your sanity. Every platform I look at has a specific section dedicated to Virgin Media complaints and I understand why. I've had enough I'm moving to SKY.

Oredered Virgin media broadband with their "red house expierience", date for SIRO technician to come was 08/01/2024. Waited till 11/01 riand virgin and while on the phone they made new contract (never asked for one), date for technician was set 18/01. After 2 days lady from virgin called me and confirmed that 18/01/ IS CONFIRMED. still waiting....
Useless internet provider VIRGIN MEDIA and DEFINETLY SIRO!!! Dont deal with them!!!

Laughable customer service. They have cancelled or no show’d 6 technician call outs for me. Abysmal. Avoid and use someone else