Virgin Media Ireland Reviews 

I've been promised a broadband upgrade for months now and never got it. It's been the third time I've been given an appointment and the technician never arrived. Today the technician arrived outside the house, I walked to him and asked and he confirmed he came to my address but then he sat in the van for 20 minutes and then left. What is this? Is this a joke, It's the second time we are dedicating a full day to this and not going to work and then never getting the work done. Shame on virgin media. That's an absolute disgrace.

Left with no Phone and no WiFi for multiple days because of Virgin.

Gave 1 star cos you can't give Zero terrible customer service no TV since 2nd week in December, Comms Regulator needs to step up

I tried to upgrade my broadband speed, but the web site displays an error every time it shows the cart.
Therefore, I tried to contact the customer service.
It is almost impossible to contact it. Nobody answers the phone calls (the calls are on hold forever) and the chat is disabled since months.
This is how VM cares to its customers? I think that, instead of an upgrade, I will do a cancellation.

I opted for the new 500mb broadband and TV bundle,modem was put in on 15th of December and it's now the 5th of January and we still have no TV ,I wouldn't recommend virgin to anyone,.I have rang every day for 3 weeks and still not one person has helped ,and haven't the manners to ring you back when they said they would ,always the same answer, they're working on it ,absolutely disgraceful treatment from such a big company, so moral of story STAY WELL AWAY.also I've just found out with these new boxes you can't record anything on BBC or rte.. licensing apparently, which your not told when buying ,if I had known all this I certainly would not have taken this service ,and I will be getting another provider.

Worst service of the face of the earth.
I am fed up of calling them.
I told the engineers not to install the fibre optic Broadband in my special needs child but they were so dismissive.
Poor service and super low speed

i think worsr company ever!! when you send them email and never get any answer back... when you call them they never answer and if answer you need wait like 40-50 minutes on phones!! there working lazyest people in the world! NOT RECOMEND AT ALL!!!!

I canceled my broadband and TV services with Virgin Media over a month ago. Despite their promise to send instructions for returning the equipment via DPD, I have received nothing. My attempts to contact them for resolution have been met with complete silence.

This lack of communication and failure to follow through on their own procedures is unacceptable and reflects poorly on Virgin Media's customer service. I am left with unwanted equipment and no clear way to return it.

As it can be seen in all reviews, isn't worth the trouble of costumer services with them. Constant falling broadband signal, plus if you want to cancel.. Good lord, god knows how long if your day and phone bill is gonna be wasted to try to contact them.

Terrible service from Virgin Media. Our Broadband connection and television service has been consistently disconnecting whenever there is a slight wind. Today it failed over 82 times in 6 hours and the Internet and landline was put of order. For this service I am paying €104 per month. I tried to contact customer services last week regarding the issues but their own phone system told me it would be 30 minutes before someone could talk to me. I will be cancelling my contract as soon as possible

I've never left a review for a service in my life, but I'm so shocked at how bad Virgin is I felt I had to. Impossible to speak to anyone, over 50 minutes waiting to talk to someone who doesn't speak English. Avoid at all costs

6 months ago I renewed my contract with vm and they put me virgin mobile too, nothing wrong till then, what happened? My sim never arrived, I went face to face in tallaght and talked with a guy from a shop and he said the account number i have doesn t exist, so they probably made a misstake and i won t be charged, till then for like 3 weeks i wasn t charged, after they started sucking from my account 20 euro every month on SOMETHING I DON T HAVE and i didn t notice, In december they even charged twice, once on 5 december and once on 15 december, so 40 euro in a month for nothing, I called them they said they can t give me a refund because they don t know if i used the sim or not, I talked with another agency and they said as an agent you can check if an sim is used or not, after i cancelled i received ANOTHER BILL, I went to the bank and they blocked virgin media so they won t take money from my account anymore, but at the bank they told me to call virgin media for a refund, and virgin media won t do anything, i lost 140 euro on air!!! WE ARE NOT RICH, STOP STILLING FROM PEOPLE!! Not fair

Account no. 84870005. As the minimum term of my current Virgin Media contract ends on 04/02/2024. I'm writing to tell that I want to cancel. This is your 30 days’ notice. I don't live anymore in Ireland, I'm not able to call and you don't offer another way to talk to you. Contact only by email.

Virgin media left me with no Internet and TV all over Christmas and when I rang up after Xmas to cancel my service they hung up the phone 2 times I tried and each time they hang up onto so you can't cancel what a horrible company to deal with advice for anyone DONT ATTEMPT TO GO WITH THIS COMPANY

They do not respect their customers only after the time my installation was to be done am I contacted to inform me the technician is sick and appointment to be rescheduled for the new year I have been waiting months for a connection

I have been a long-standing customer of virgin media paying over €90 a month for supposedly one gigabytes, but yes I’m only getting 212 MB. I rang yesterday to spend nearly an hour and a half on the phone just trying to get through to someone when I finally did, he said oh it must be your router we will send you out to New box, I got the new box today follow the instructions set it up. Wait half an hour should be fine now I’ve gone from terrible internet to no Internet. if you are considering moving to virgin media broadband please please do not under any circumstances. Customer service is shocking and I mean shocking. I would not recommend virgin media to anybody how they are still legally running in this country is beyond me. So if you want long telephone calls, absolutely no custom service. With a terrible service and sign up for virgin media you’ll get your wish straight away.

Score should be -10. Absolute joke of a company with absolute morons working the phones. Not a clue between them. Every one of them say I need to look into this and I’ll ring you back and hey presto they don’t ring you back. Also every time an appointment was managed to be made, the wrong technician was sent. 3 months waiting for broadband. Incompetent clowns.

Had a great broadband service up to 7 weeks ago when I upgraded to fiber. What a joke ,worst service I have ever had with virtually no service in the house ,freezing dropping out its like broadband going back10 years ago . As for their customer service and technical crews . They all shoud be working on comedy central what a joke . 7 weeks in and it's still not fixed
Fair warning ⚠️ anyone thinking of getting fiber go somewhere else other than Virgin.

Shocking service. I upgraded to fibre. I had the guy drilled through the house to install fibre cable. Now it’s been 3 weeks to be connected. Technical support doesn’t even know when will I finally get my broadband connected. It’s not even funny. Think twice.