Upskilled Reviews 

890
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 49 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being exceptionally supportive, knowledgeable, and always available to assist. Many highlight the excellent customer service and user experience, noting the engaging course content and flexible, self-paced study options. People appreciate the personalized guidance and one-on-one mentoring, making their learning journey manageable and enjoyable. While some customers initially found aspects challenging, consistent support and encouragement helped them overcome these hurdles. Reviewers often felt motivated and reassured, successfully progressing through their studies thanks to the dedicated assistance provided.

What people talk about most

Staff

Customers had positive experiences with staff, highlighting their helpfulness, professionalism, and... See more

User experience

Reviewers mention positive feedback about user experience, with many finding their learning journey... See more

Customer service

Reviewers highlight positive aspects of customer service, with many customers expressing satisfaction with... See more

Service

Clients share positive opinions on service, with many reviewers highlighting the professional and supportive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The resources provided are high quality and there is always available support. I am particular grateful for my assigned Trainer - Joshua Hubbard. He has been extremely supportive and always availabl... See more

Rated 5 out of 5 stars

I have completed my course Certificate 3 Business administration with Zaiba, I appreciated much about her sincerity to help me complete my course by one-on-one session, draft reviewed, encouragem... See more

Rated 5 out of 5 stars

I have just completed the Diploma of Counselling through Upskilled and was really happy with the course. It was interesting, varied and I thoroughly enjoyed all the learning content. My trainer Ronn... See more

Rated 5 out of 5 stars

I have just completed a certificate lll in Individual Support ( Ageing, Home and Community) to upgrade my skills in my role as a support worker. By doing this course through Upskilled I can now help m... See more


Company details

  1. College

About Upskilled

Written by the company

 

www.upskilled.edu.au

No other online education provider is better at bringing years of experience and a caring spirit together.

For Australians just getting started in their career, changing direction, or upskilling to climb the ladder, we are committed to working harder than any other provider for our students.

Choose from nationally recognised qualifications, degrees, short courses and the latest skills sets. With most online courses delivered over 12 - 18 months, participants are able to accelerate their personal and professional development within a short time-frame.


Gain the Business skills you need to have the job you want to do:

  Administration

  Business & Operations

  Entrepreneurship & New Business

  HR & Organisational Development

  Leadership & Management

  Marketing & Social Media

  Project Management

  Work, Health & Safety

View all our Business courses


Get ahead in IT with the latest qualifications in technology:

 Cloud Computing

  Cyber Security

❯  Information Technology

 Networking

 Programming

 Systems Administration Support

 Web Development

View all our Information Technology courses


There has never been more need for people in Community Services:

 Alcohol & Other Drugs

  Community Sector Management

❯  Case Management

 Community Services

 Counselling

❯  Individual Support (Ageing, Home & Community)

 Individual Support (Disability)

 Mental Health

View all our Community Services courses


We get what students need

Upskilled is a Registered Training Organisation Number 40374

Award-winning online education provider!

Written by the company

Upskilled has been awarded the Excellence in Learner Experience award in the 2021 Australian Education and Training Awards!
We're committed to working harder for our students, and as the Excellence in Learner Experience Award recognises an educational institution that has delivered quality learning experiences for its students, we couldn't be more proud to be at the top of this category!

Contact info

4.8

Excellent

TrustScore 5 out of 5

890 reviews

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4.8

All reviews

(890)

46 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great course

Great course, amazing content and a very supportive course coordinator in Sarah Marshall! Thanks for everything Upskilled

13 September 2024
Unprompted review
Rated 4 out of 5 stars

I recently completed my Certificate III…

I recently completed my Certificate III in Individual Support with Upskilled and had a positive experience. The course covered all the necessary material and provided a good balance of theory and practical skills.

The trainers and support staff were helpful and responsive, and the online learning platform was easy to use. I appreciated the flexibility of the course, which allowed me to study at my own pace and fit it in around my other commitments.

Overall, I feel well-prepared to start my career in individual support and would recommend Upskilled to others. While there were some minor technical issues and areas for improvement, I was satisfied with the course and support provided. 4 stars

Let me know if you'd like me to make any further adjustments!

11 September 2024
Unprompted review
Rated 5 out of 5 stars

I'm currently doing a Case management…

I'm currently doing a Case management diploma, and I’ve got to say, having Rosan as my trainer has been a game changer. His expertise really helps me see the coursework from different angles, which makes everything click so much better. I love that he’s super quick to respond to my emails and is always around when I need support. After chatting with him, I always feel way more confident about tackling my assessments. Plus, he sets up different Zoom links for all kinds of queries, whether I need help with role-play, have questions, or just want to catch up on my progress.

29 August 2024
Unprompted review
Rated 5 out of 5 stars

Fabulous!!

I am currently halfway through an Advanced Diploma in Community Sector Management with trainer Rosan. Rosan's expertise has been invaluable during this course of study for me, his insight and knowledge have enabled me to understand the coursework from many different perspectives. Rosan is prompt with returning emails and is always available to provide support. I always feel confident to continue with the assessment after speaking with Rosan; he provides a different Zoom link for different queries that you can attend every day if needed, for questions, role-play support, or just a chat to progress through.
If you choose to study with Upskilled, my advice would be to reach out to your trainers for all concerns. They are always there to help, and Rosan wants his students to succeed.
I also think the pricing, payment arrangements and time given to complete the course is fair and obtainable.

29 August 2024
Unprompted review
Rated 5 out of 5 stars

I had a fantastic time completing my…

I had a fantastic time completing my diploma with Upskilled. Access to a dedicated, and skilled trainer was frequent and reliable, which was extremely v valuable as I worked through RPL. The course content was thoughtful and well laid out.

The dashboard took a moment to understand, but flowed pretty well once I got stuck in.

All in all, a very satisfactory experience.

23 August 2024
Unprompted review
Rated 5 out of 5 stars

Highly recommend

Completing the Diploma in Community Services at Upskilled was a remarkable experience. The course was well structured and provided valuable insights into case management practices.
My assessor, Rosan was exceptionally helpful, always responding promptly to inquiries. This support made a significant difference in my learning journey.
I highly recommend this course to anyone looking to advance their career in community services.

2 August 2024
Unprompted review
Rated 4 out of 5 stars

Upskilled Provided me with all the…

Upskilled Provided me with all the support I needed for my course, all the staff I came into contact with especially Jacqui Salvage were friendly and very accommodating. I recommend Upskilled to anyone looking forward to studying

30 July 2024
Unprompted review
Rated 4 out of 5 stars

Diploma of Counselling with Upskilled

I enjoyed studying the Diploma of Counselling course with Ronnie Lynch as our teacher. His classes and student support sessions were really helpful when needed. The program was thorough with probably a little bit of repetition in some modules. Having a study buddy to do the video role plays is really helpful. The option of work placement would be good to include too in future programs. Overall I feel I learned a lot and have a solid understanding of counselling to build on. I would rate this 4.5 stars but there is not the option!

22 July 2024
Unprompted review
Rated 5 out of 5 stars

My Experience with upskills coordinator…

My Experience with upskills coordinator Mr Ronnie, is absolutely amazing, his such a great teacher and his explanation in regarding the course are very clear and very helpful. Since i started he was always there when needed help with the course. Mr Ronnie makes you understand how to reach your goal of understanding of each session and the progress is very successful. Keep up with the good work Ronnie, and i recommend Upskills and Ronnie to every student and do not hesitate to contact all staff there as there a very grateful and will attend helping you straight away. One more think , i wouldn't be able to do this with out you (Ronnie) helping and supporting me , overall his fantastic. I look forward to the next meeting. Thank you Maria

10 July 2024
Unprompted review
Rated 5 out of 5 stars

A Journey of Resilience and…

A Journey of Resilience and Perseverance.

I had always wanted to make a difference. I have a Master's degree in Sociology and Anthropology from my home country and ten years of experience as a Social Welfare Officer advocating for the rights and well-being of society's most vulnerable population. However, upon arrival in Australia, I discovered a harsh reality: my skills were not directly applicable, and I struggled to find a job that matched my abilities.

Undeterred, I decided to plan my next move. Then I saw that I needed to improve my abilities and knowledge to succeed in the Australian job market. Following extensive investigation, I registered in UPSKILLED's Advanced Diploma of Community Sector Management, determined to take advantage of this opportunity.

The voyage wasn't easy. I experienced several hurdles, ranging from adjusting to a new educational system, after eighteen years of postgraduate degree experience from my home country, as well as managing other duties. My unshakable dedication, along with the ongoing encouragement and support from my course assessor [Programme Coordinator], kept me going.

My assessor, who became a mentor was always willing to help. Whether it was providing course content guidance, or simply lending a sympathetic ear, the assessor's continuous support gave me the courage to persevere.
I completed the course ahead of schedule thanks to numerous hours of focused study and great guidance from the assessor. This incredible accomplishment not only strengthened my confidence but also opened new opportunities.

With my Advanced Diploma of Community Sector Management, I was able to apply for a Master of Social Work programme at a reputable university in Australia. To my joy, I was admitted.

Remember, the path to success is not a solo endeavour. By cultivating meaningful relationships with mentors who are invested in your growth, you can unlock your full potential and pave the way for a future filled with endless possibilities.
I am grateful to Upskilled Education for serving as a stepping stone to reaching my career ambition.

17 June 2024
Unprompted review
Rated 5 out of 5 stars

I have just completed a Certificate III…

I have just completed a Certificate III in Information Technology (IT) completely online through Upskilled. Overall, the course lasted just over 12 months and I found it to be a very enjoyable experience. Any challenges I did face where quickly solved under guidance of the teachers and assistants of Upskilled in a kind and caring manner, which I have appreciated tremendously. I plan to complete a certificate IV in IT through upskilled in the near future as I found their online system works well and is very flexible. I recommend anyone use Upskilled for their online learning journey.

4 June 2024
Unprompted review
Rated 5 out of 5 stars

Upskilled

Upskilled provided me with a path to achieve my study goals that was clear, structured and easy to follow. The staff are friendly, helpful and supportive.

I recommend their services, thank you again Upskilled Team.

17 May 2024
Unprompted review
Rated 5 out of 5 stars

Diploma of Counselling 2024

Diploma of Counselling 2024!
Fantastic learning experience and very accommodating for my busy schedule.
Thank you to Ronnie and the support team at Upskilled. All the very best!

30 April 2024
Unprompted review
Rated 5 out of 5 stars

Gave me the knowledge needed to excel

Upskilled made the learning extremely user friendly and engaging for remote Study. The only downside being my overall commitment to finishing! Through the education and learning I took from the CERT IV in ICT I was able to obtain an ICT Manager position at my work which was the goal of mine when I first commenced study through Upskilled.

I could not have achieved the position I have been offered without the learnings I have taken forward in this course and I want to take the time to encourage others to undertake study through Upskilled.

23 April 2024
Unprompted review
Rated 5 out of 5 stars

I completed a Diploma in Counselling…

I completed a Diploma in Counselling with Ronnie Lynch from Upskilled.

I found Ronnie's experience and depth of knowledge to be extremely valuable not only in learning the appropriate material but helping me to find my own style of the counselling format.

Ronnie was able to organise a range of study buddies which help me to complete my studies as quickly as possible.

I thoroughly enjoyed my time with Upskilled and the people I have met along the way.

Cheers Ronnie and the Upskilled team.

19 February 2024
Unprompted review

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