Seriously make absolutely certain you follow their website instructions to the letter. I have completely renewed two doors without any difficulty or problems so 5 stars there. Communication is non exi... See more
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Having ordered a special front door cylinder lock I had a query and was emailed by Ava who dealt with me and communicated promptly. Ava demonstrated a very professional approach coupled with excelle... See more
Don’t use them -time wasters I have been charged for priority tracked delivery and after I called them lady said it will take another week to investigate and send it over
I ordered two cylinder locks from UPVCStore which arrived promptly. I reported an issue with one of the locks to which they responded immediately and sent a replacement. I would say that my experience... See more
Company details
- #229 of 243 best companies in Home improvement shop
Written by the company
....
Contact info
United Kingdom
- www.upvc-store.co.uk
3.8
Great
444 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 16% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Delivered on time and intact
Delivered on time and intact, correctly sized, don't need anything else except competitively priced. Very happy
24 June 2025
Easy to use and great service
Easy to use website filters and good explanation of important measurements for the handle mechanism.
Really quick shipping and reasonable price.
24 June 2025
An easy to navigate website
I was able to navigate the company website easily and they had the part I needed
It was despatched in good time.
27 May 2025
Sliding door handle broke and I…
Sliding door handle broke and I approached a local highly regarded door and window company. To say that they were unhelpful would be an understatement!
Then I found UPVC STORE on line. What a huge difference. Found the handles easily, ordered, arrived in no time and fitted with immediate advice following a confusion over fitting. All sorted, no fuss. Why use any other supplier? They were fantastic.
3 June 2025
Unprompted review
Poor Company
Very poor customer service, absolutely no communication on delivery the driver just turned up, no response to emails, I would not use this company again.
30 May 2025
Unprompted review
Good product as described
25 April 2025
Great service and great product
24 April 2025
Deliveey took too long
Deliveey took too long. Sent wrong item. Not answering phone calls to resolve the issue. No answering the emails for the second days. We will have to make a claim through the bank. STAY AWAY!!!
24 April 2025
No customer service
The goods ordered were not as described on web site so were returned immediately via tracked sign for delivery. The goods were received by UPVC store on 26/03/25 but my refund was only made nearly 3 weeks later after emails to them. Very unimpressive as this company took my payment when I made the order immediately! There is no customer service telephone line in use and responses to emails appear to be when they have time.Be wary when dealing with this company
26 March 2025
Unprompted review
A fine example of how it should be done
Very prompt delivery but unfortunately a production fault caused a need for a replacement item.
The equally prompt replacement and courtesy of the sales team were very impressive which went a considerable way to making the slight inconvenience acceptable. Well done.
25 March 2025
Order no 45484.
Order no 45484.
I purchased 7 Mila window handles
For a customer.One fell apart out of the bag,and a second failed after 5 minutes of Fitting.Sent Emails no reply, phone number not working and chat bots fell asleep.I guess you don't want a good review.
17 March 2025
Unprompted review
I haven’t recieved my order
I haven’t recieved my order, tried calling and emailing and still nothing, ordered handle 2 weeks ago!!
24 February 2025
Reply from UPVCSTORE LTD
Hi Sharron,
We are really sorry for your experience with UPVCSTORE. We were going through a temporary issue with our communications which is now sorted.
If your issue has not been resolved please feel free to get in touch and one of our team would gladly look into this for you
I give a five stars
I give a five stars, good service customer service speeded delivery
24 February 2025
Reply from UPVCSTORE LTD
Hi,
Thank you for your 5 star review, we are really glad you were happy with your experience from UPVCSTORE
Reply from UPVCSTORE LTD
Hi Steve,
Thank you for your 5 star review, we are really glad you were happy with our service
Reply from UPVCSTORE LTD
Hi James,
We are really happy we could be of assistance ! Thanks for the review
Reply from UPVCSTORE LTD
Hi William,
Thanks for the review! We are glad we could be of assistance
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