Urang Property Management Limited Reviews 

Urang took over management of the block in 2023 and our experience was not very good from the outset. We have had about 5 different account managers already along with a range of issues and have had to raise formal complaints.
However, we have made progress and moved forward with URang and they now listen, acknowledge and respond to communication and work with us to improve the service.
On a separate postive note, I am in the process of selling my flat and would like to mention / thank Roaan Piek (Interim Account Manager) who helped me to resolve a number of issues and queries in order to progress with the sale. He was really helpful and got more sorted in the last few months than we did in the whole of the first year.

Not a great experience with them - very slow to get back to you when you need them but the first to chase if anything is due. Lack of transparency in costs and overall dissatisfied. Would not recommend.

Terrible experience with the management of my block. Most leaseholders sharing the same feedback. Completely unresponsive, lack of updates regarding important issues like cladding remediation, service charges, significant delays or lack of supplying documentation as part of sale process etc

Washeema is incredibly helpful and completely reliable. Very pleasant experience.

Supbrb service. very friendly knowledgeable and helpful. an asset you Urang

Reported a damaged fire door and it was fixed within days. Very happy with the service.

Washeema has been great in helping me with the accounts and finance side of the business - would definitely recommend her services for those who want a helping hand with a new accounts system.

Extremely professional
I have always found dealing with Savannah extremely easy, she is quick to respond to any queries I raise and facilitates payment at the quickest opportunity.
She is very good at her job and very pleasant to speak to.

Urang inherited our block within Central London, they made the switch over pretty flawless, and with ease. Two years on and they continue to shine. Our account manager is very clear on concise at explaining what we need to be doing to help ourselves and manages the full array of services & trades to accommodate our needs. We are lucky to have Urang, and specifically Beatrice. thanks

Urang Property Management provide excellent service and very friendly staff. They are prompt and respond very quickly to all requests and questions. Our support person, Beatrice, has been especially helpful and is a pleasure to work with!

Our building's management service has delivered nothing but abysmal performance. For months, we've been trapped in a financial fog, desperately seeking clarification on opaque repair invoices that remain unexplained despite our persistent inquiries. Their standard operating procedure involves stonewalling and evasion, forcing us into a relentless cycle of badgering just to elicit even the most basic acknowledgment.

A Broken Promise, A Broken Lift, A Broken Trust

The most glaring symbol of their incompetence is our perpetually malfunctioning lift. It's a source of constant frustration, offering little more than empty assurances and misleading updates. Every promise of repair has proven to be a fabrication, leaving residents in a state of perpetual limbo. Perhaps most egregious is their utter disregard for residents with disabilities, who are consistently left stranded and forced to navigate stairs due to the agency's callous indifference to their needs.

Systemic Neglect and Zero Accountability

In essence, we are living under a regime of systemic neglect. There's a profound absence of transparency, accountability, and basic professional communication. It's clear that the agency views residents with contempt, our concerns consistently ignored and our trust irrevocably shattered. This level of service is simply untenable.

The managing from Urang of our building has been nothing short of a nightmare to deal with. We’ve been waiting months for clarification on invoices related to repairs, despite repeatedly requesting detailed explanations. Their responses are either vague, delayed, or don’t come at all — and we have to chase them multiple times on a regular basis just to get any kind of reply.

One of the most frustrating ongoing issues is with the building’s lift, which has been unreliable for far too long. We rarely receive updates unless we push for them, and even then, the information provided is often misleading or outright false. Promises are made but never followed through.

Overall, the lack of transparency, accountability, and basic communication is completely unacceptable. It feels like residents are being ignored and misled. We deserve far better.

Urgent Action Needed: Urang's Negligence Causes Major Issues
Our experience with Urang, our building management company, has been nothing short of abysmal. We are facing critical issues that have been left unresolved for months, coupled with a complete lack of communication and abysmal customer service.
The most pressing concern is our non-functional lift, which has been out of service for three months. It took an entire month just to get the lift company to assess the issue. After a brief repair, the lift broke down again within a week. Despite repeated attempts to contact Urang to chase the lift company, we've been met with radio silence or, at best, sporadic and unhelpful responses. It often requires multiple residents to email them before we receive any sort of reply, which invariably consists of excuses rather than solutions. As a result, we are still without a working lift, causing significant inconvenience and accessibility problems for residents.
Adding to our woes, our roof has been leaking for two years now, and Urang has done absolutely nothing to address it. We have received no updates, no proposed solutions, and no indication of a timeline for repairs. This ongoing leak is a serious structural concern and a testament to their complete disregard for property maintenance.
Overall, the customer service provided by Urang is the worst imaginable. It is virtually impossible to reach anyone by phone; all communication must be done via email, and even then, responses can take weeks. This level of unresponsiveness and inaction is unacceptable for a company responsible for managing residential buildings.
Urang's negligence is causing significant distress and inconvenience to residents. We urge them to take immediate action to resolve these critical issues and drastically improve their communication and customer service.

I would give negative review if it was possible.

The irony that this company is called Urang when they never answer the phone or have to chase numerous times every time you have a question.

On top of that the service charge increase they think they can justify for never lifting a finger is insane and they provide no transparency or consult the tenants into where the money is and should be invested.

Worst company I have ever delt with by some margin and I would be shocked if anything changes.

Awful awful awful management company. Everything takes 1-2 months MINIMUM. I first contacted Urang in January about water damage in our bathroom, and we are still only halfway through resolving this nearly 7 months later. For the rates they charge I would at least expect responses to emails, but alas.

It is also difficult to even pay for services as the leaseholder portal it a joke and nobody will respond to advise further. Since Urang took over everything has got 10x harder and more stressful. I spend way too much of my time chasing a company that I am PAYING to ‘manage’ my property. Shocking.

I'd like to recommend the Company Sec function at URANG. Crische is helpful, efficient, professional and persistant. A pleasure to deal with. I hope she'll soon be joined by a colleague as good as she is at her job.

The service from the Company Secretarial Administrator was excellent, prompt and very helpful

Very pleased with this company. They manage a block of 8 apartments and are very thorough and professional

This is my 2nd review on TrustPilot regarding Urang Property Management. I would like to specifically mention Ms Aluve Vuntu (and the team supporting her) as the sole reason for my vastly exceeded expectations.

Since the purchase and move into my flat close to 9months ago, I have experienced highly professional and prompt service, clear and detailed communication, and effective resolution of any issues encountered. Some of the (unforeseen) issues were highly time-sensitive and there was no delay in addressing them.

Aluve was always available on email and at the end of the telephone. Her manner is always pleasant and reassuring, and her approach towards any issues sensible and solution-oriented. It is clear to me from the way she works that she is empowered by an organisation that trusts its employees to take decisions (when needed).