Urban Arrow Reviews 567

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the product's quality and design, highlighting its reliability and smooth ride. Many appreciate how the bikes simplify daily tasks like transporting children and groceries, often replacing the need for a car. The user experience is consistently described as positive, with people enjoying the comfort, efficiency, and long battery life. The staff are also commended for their helpfulness and excellent service. However, some customers also noted issues with after-sales support and product malfunctions. A few people experienced problems with the bike's engine, electrical components, or GPS module shortly after purchase, leading to multiple service visits. While some dealers provided good warranty service, others mentioned difficulties in getting timely and effective repairs, sometimes feeling unsupported by the company regarding these issues.

What people talk about most

Product

Customers consistently note positive experiences with the product, often describing it as the "best bike" for... See more

Quality

Reviewers highlight positive aspects of quality. Customers consistently praise the bikes for their smooth... See more

Service

Customers had positive experiences with service, finding it efficient and reliable. Many reviewers praised... See more

User experience

Users describe positive interactions with the user experience. Many customers praise the smooth and stable... See more

Staff

Reviewers mention positive feedback about staff. Customers report that the servicedesk was very fast to reach... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Hi every year we joined eurobike Messe our brand name is rhosus , we olso build up e cargo and city bike, when ı saw your cargobikes on the way who riding on it with the childs , ı felt very glad... See more

Rated 5 out of 5 stars

Great experience with the Bike , it’s made life a lot easier taking the kids and groceries around . It’s been a great help and things are much faster than driving a car in The Netherlands. J... See more

Rated 5 out of 5 stars

I am overall very happy with our urban arrow bakfiets. It is like a second car far us, as my husband uses our only car for commuting and I use the bakfiets for daily errands and taking/picking up the... See more

Rated 4 out of 5 stars

1) Bike is a nice ride 2) I would like a bit more space for cargo 3) I would like a good option to protect the kids from the sun


Company details

  1. Bicycle repair shop
  2. Bicycle wholesale

Written by the company

At Urban Arrow, we build top-of-the-line electric cargo bikes. We were the first to do it, actually. Needless to say, we’re crazy about them. But there’s one thing that is even more important to us: the person riding that bike. Owners and riders like you. With every bike we build, we have you and your specific transport needs in mind. Whatever it is you care about, we got you covered 🫶


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

567 reviews

5-star
4-star
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1-star

Replied to 87% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

Very happy with my Urban Arrow

Very happy with my Urban Arrow. Best driving cargo bike that is available in the market. I have my Urban Arrow for more than 5 years now and never had left me down!

5 April 2024
Unprompted review
Rated 5 out of 5 stars

As someone who has recently ventured…

As someone who has recently ventured into the world of car-free living, I can't help but share my exhilarating experience with my trusty Urban Arrow. Let me take you on a journey through the streets, where every minute spent with this remarkable electric cargo bike felt like a delightful adventure.

From the moment I laid eyes on my Urban Arrow, I knew my lifestyle was about to undergo a significant transformation. The sleek design, coupled with its eco-friendly electric power, promised a newfound sense of freedom and sustainability. And let me tell you, it delivered on every front.

Gone are the days of navigating through congested traffic jams and endless searches for parking spots. With my Urban Arrow, I effortlessly weave through bustling city streets, zipping past stationary cars with a grin on my face. The feeling of wind in my hair and the hum of the electric motor beneath me is nothing short of exhilarating.

But beyond the sheer joy of riding, what truly sets the Urban Arrow apart is its practicality. Equipped with a spacious cargo box, I've become the go-to person for grocery runs, transporting everything from fresh produce to bulky household items with ease. Plus, with the added electric assist, even uphill climbs are a breeze, making every trip a stress-free affair.

However, perhaps the most profound impact of my Urban Arrow has been its contribution to my newfound car-free lifestyle. No longer bound by the limitations of four wheels, I've embraced a more sustainable way of getting around, reducing my carbon footprint one pedal at a time. Not to mention the countless savings on gas, maintenance, and insurance that come with ditching the car altogether.

In essence, my Urban Arrow has become more than just a mode of transportation – it's a symbol of liberation and conscious living. As I glide through the city streets, I'm reminded of the boundless possibilities that come with embracing a car-free lifestyle. And let me tell you, it's nothing short of awesome.

So here's to Urban Arrow – the ultimate companion for those who dare to live carlessly and embrace the thrill of the ride. With each pedal stroke, we're not just moving forward – we're paving the way towards a greener, more sustainable future, one journey at a time.

30 March 2024
Rated 5 out of 5 stars

With three young kids

With three young kids, the urban arrow has changed our world of possible in terms of mobility. We love it!

30 March 2024
Urban Arrow logo

Reply from Urban Arrow

Dear Amélie,
A big thank you for your positive review! Your kind and honest words are truly appreciated💫🙏
Seeing you or even your whole family enjoying the Urban Arrow rides, will not only bring joy to our team but also inspire others. If you have one of these moments captured in a photo or video, we’d be honoured if you’d share it with us: https://urbanarrow.com/community/ 🚲
Best regards, Team Urban Arrow

Rated 5 out of 5 stars

Good Company

Its a great Bike i lieke it everyday

30 March 2024
Urban Arrow logo

Reply from Urban Arrow

Dear Martin,
A big thank you for your positive review! Your kind and honest words are truly appreciated💫🙏
Seeing you or even your whole family enjoying the Urban Arrow rides, will not only bring joy to our team but also inspire others. If you have one of these moments captured in a photo or video, we’d be honoured if you’d share it with us: https://urbanarrow.com/community/ 🚲
Best regards, Team Urban Arrow

Rated 3 out of 5 stars

We've thoroughly enjoyed cycling with…

We've thoroughly enjoyed cycling with our kids using the Urban Arrow Performance Family bike; it's been an absolute blast. However, we're disappointed with the high cost of servicing the bike. Additionally, due to its weight, certain parts of the bike have worn out faster than expected.

30 March 2024
Urban Arrow logo

Reply from Urban Arrow

Dear Gustaf,
Thanks a lot for your feedback! Super glad you and the kids are loving the rides on your Urban Arrow 🚴‍♂️💫

We understand your concerns regarding the servicing costs and the wear on certain parts due to the bike's weight —definitely not what we want. Please know that we’re on it, aiming to make things better and more durable. Your thoughts are super helpful for this.

Best regards, Team Urban Arrow

Rated 5 out of 5 stars

For us it was Life Game Changer

For us it was Life Game Changer. I mean it. Now I cann't us it temporarly and I can see it clear. Your city was never so close than from UA perspective.

30 March 2024
Urban Arrow logo

Reply from Urban Arrow

Dear Artur,
A big thank you for your positive review! Your kind and honest words are truly appreciated💫🙏
Seeing you or even your whole family enjoying the Urban Arrow rides, will not only bring joy to our team but also inspire others. If you have one of these moments captured in a photo or video, we’d be honoured if you’d share it with us: https://urbanarrow.com/community/ 🚲
Best regards, Team Urban Arrow

Rated 5 out of 5 stars

Perfect and safe way to move young kids

Really happy with the Urban Arrow. We’re living in the city and we use the bike instead of a second car. Perfect and safe way to move young kids through the city.

30 March 2024
Urban Arrow logo

Reply from Urban Arrow

Dear Anouk,
A big thank you for your positive review! Your kind and honest words are truly appreciated💫🙏
Seeing you or even your whole family enjoying the Urban Arrow rides, will not only bring joy to our team but also inspire others. If you have one of these moments captured in a photo or video, we’d be honoured if you’d share it with us: https://urbanarrow.com/community/ 🚲
Best regards, Team Urban Arrow

Rated 3 out of 5 stars

Service not noticed

I wrote a question to your Internet side. I never get, an answer from you.
That’s a little disappointed.
The bike is really good, thanks

30 March 2024
Urban Arrow logo

Reply from Urban Arrow

Dear Pjrs,

First off, our apologies for missing your message. Thanks for your patience and for giving us a heads-up. Please could you resend your question to service@urbanarrow.com? Our customer service team is ready to assist you with any concerns or further information you might need.

Super happy to hear you’re loving the bike, though! 🚴‍♂️✨ We're here to make sure that continues.

Best regards, Team Urban Arrow

Rated 5 out of 5 stars

Excellect response

I had a very bad experience dealing with a dealer Dreirad Hamburg. Urban arrow team helped me fixing the issue with dealer. I felt very happy with the spontaneous service provide to resolve my issue.

29 March 2024
Rated 1 out of 5 stars

I didnt get the specific answer i was…

I didnt get the specific answer i was looking for. I need a new front wheel and they could only link me to a local dealer (which does not respond to my email).

29 March 2024
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Reply from Urban Arrow

Dear Tim,
We are sorry to hear that you have had this experience with us and that we have not been able to meet your expectations. We always strive very hard to make every customer experience enjoyable. Your feedback helps us learn and improve, so thank you for taking the time to share your honest opinion.

Hopefully we can work together to find a solution that works for you. Therefore we will get in touch with you directly via the email that is linked to our Trustpilot account. Thanks again for sharing your experience, and we hope to be able to turn this into a positive outcome soon.
Best regards, Team Urban Arrow

Rated 5 out of 5 stars

Amazing bike

Amazing bike, life changer, especially with 2 little kids in the city. I had it for 2 years and logged more than 4,000km

30 March 2024
Urban Arrow logo

Reply from Urban Arrow

Dear Gaelle,
A big thank you for your positive review! Your kind and honest words are truly appreciated💫🙏
Seeing you or even your whole family enjoying the Urban Arrow rides, will not only bring joy to our team but also inspire others. If you have one of these moments captured in a photo or video, we’d be honoured if you’d share it with us: https://urbanarrow.com/community/ 🚲
Best regards, Team Urban Arrow

Rated 5 out of 5 stars

favorite mode of transportation

Pricey for a bike in the U.S., but it really acts as a second car that’s much more fun to drive. We live in Chicago and there’s rarely a week we don’t use the bike at least once. Highly recommend.

30 March 2024
Urban Arrow logo

Reply from Urban Arrow

Dear Eric,
A big thank you for your positive review! Your kind and honest words are truly appreciated💫🙏
Seeing you or even your whole family enjoying the Urban Arrow rides, will not only bring joy to our team but also inspire others. If you have one of these moments captured in a photo or video, we’d be honoured if you’d share it with us: https://urbanarrow.com/community/ 🚲
Best regards, Team Urban Arrow

Rated 2 out of 5 stars

Dissapointed of an expensive but not safe bike

We did already have a lot of problems in the 3years that we did use our bike for About 9000km. The front weel did come loose while we were driving for already 2 times ! The saddle broke is already 2 times with also 1 time a though fall .. at this moment, I even do not dare to take another child with us in the bike because we are afraid to fall. We did send a mail to urban arrow About the problems 1 Month ago, they told u they would discuss this with the dealer. We did bring the bike Every time respectively as was told us which was necessary for general maintenance. Even 2 of 3 weeks after a big maintenance, the front weel did loose with a very though fall. Luckely, my husband could recuperate well but we got afraid.

30 March 2024
Urban Arrow logo

Reply from Urban Arrow

Dear Stéphane and Jessie, We are sorry to read that that you are experiencing problems with your Urban Arrow and therefore haven't been able to meet your expectations. We did discuss your case with the dealer where you bought the bike and we are working on the solution. Hopefully we can have you happy on your bike very soon! Regards, Team Urban Arrow

Rated 3 out of 5 stars

Not a bad bike

Not a bad bike, but unfortunately saddled with inferior components - particularly the Enviolo transmission. It is ok for flat cities like Amsterdam, but out of its league when there are hills involved.

29 March 2024
Urban Arrow logo

Reply from Urban Arrow

Dear Mark,

Thanks a lot for your review 🙏 Sorry to hear about the issues with the Enviolo transmission, especially on hills. It is our goal to always produce top-quality products, and we will definitely incorporate your feedback into our product development.

Best regards, Team Urban Arrow

Rated 5 out of 5 stars

Our Joyful Commute and More

We got our urban arrow to take our son to school and and then commute to work. And it’s been fantastic! We live near a large university, and I generally feel safer in the urban arrow than in my car (always worried about hitting someone while driving…), it’s either just as quick or quicker as driving in the urban arrow, and it’s a heck lot more enjoyable! Also, as he’s gotten older and has learned to ride a scooter, we can throw his scooter in the urban arrow and he can have a bit of an adventure while riding his scooter across the university on the way home. And that’s to say nothing of convenience and enjoyment it provides going to various places around our home.

29 March 2024

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