Urbanears Reviews 81

Today I tried to pair a brand new pair of Urbanears Boo Tip and to my disappointment only the right side worked. 
The left side is mute.. not recommended.
My previous pair also worked for just 5 months before making troubles.

I haven't received my replacement order after they lost my parcel.
I have no news from the customer service for over a week.
I will not purchase again from their company. We can't trust the service.

Pampas headphones: marketed as premium, built like disposable trash. After only a handful of careful uses (stored in my office, never exposed to sweat, gym, never inside backpack (they don't provide a pouch), never exposed to outdoor conditions), the earbuds and headband material began to rot and disintegrate. Now, every time I use them, I’m left with black crumbs all over my head — a constant reminder of the money I wasted.
The company’s response? Denial. I contacted customer support detailing the issue with photos attached. After more than 10 email exchanges, the company refused to acknowledge a material defect and subsequently closed the case without providing a resolution or refund.
This experience indicates poor product quality and unsatisfactory customer service.

They constantly think I'm pausing or unpacking what I'm listening to. They seem to think my hair is me pressing them or even a gust of wind on multiple occasions. It's constant and it won't stop even if I take that earphone out (as it's only one of them). Utterly useless when I'm trying to listen to something I can't get more than 15 seconds in without it pausing and unpausing

Literally crap, wont even last you 3 months. Poor sound, poor call quality, just a waste of money.

I purchased the Zinken headphones to replace a Plattan pair I had for a while in January and they held up well until one of the adjustment sliders broke in November. Emailed customer service and they sent me a new pair at no charge as it was still under warranty. The old ones are actually still somewhat usable, and I figure I can probably super glue the slider back together at some point. I like Urbanears because they sound good to my ears, and I appreciate that the company is environmentally conscious. Using more metal components in the construction would definitely improve durability of these headphones, but the minimalist design does make it easier to prolong the life of the product. Overall a decent pair of headphones and great customer support!

After a few weeks they stopped connecting to each other. I can listen at half volume in either ear but not both. A waste of money! Expensive crap!!! Don't bother.

WARNING! Do not buy them! I got the Urbanears Boo as a gift, and after 9 months the right earpiece stopped working. Factory resetted it multiple times, cleaning, decoupling, nothing worked. Went straight to the trash, a fitting ending since it is literally made by trash.

I bought the BOO headphones today, but have been disappointed to find that only one will connect. I went to the website but every time I filled in the contact form it came up with an error message. When I went to click on the live chat, the link didn't work. I then followed a help article they had on the website, but I think they must be for a different make as my headphones didn't glow green like the instructions suggested. I've taken them off my Bluetooth list, rubbed them together, reconnected the case, reset the case but nothing seems to work- so this is my last resort before I return them! Have been very dissatisfied with the unavailable customer service and the lack of resources to help me with my problem. Can anyone help?

Best service! Thank you team for the head[phones replacement! And ps. I love the headphones ;)

Great listening experience and impeccable customer service

I've purchased wireless headphones from this company 3 times over a span of about 10 years. My most recent experience has convinced me to switch brands forever. The item in question is a set of Plattan 2 wireless headphones, which I received as a replacement because my older Plattan 2's also had their earpads disintegrate within their warranty period. Wore these replacements less than 10 times and they're already destined for the landfill. While the headphone's internals work perfectly, the earpads and headband material is now designed to be pathetically flimsy. With extremely minimal wear the thin red lining on both one of the earpads and the underside of the headband have started disintegrating and flaking off. Urbanears has also discontinued replacement parts for most of their items, a decision which has made their modular design completely pointless and a flat out lie.

The material quality has been reduced drastically since my original headphone purchase years ago, likely something they've done in an attempt to save money. I fell in love with Urbanears mainly because they were sturdy without sacrificing looks, but now that they're obviously no longer sturdy there's no reason to buy from them. I'm sure that their new iteration is just as terrible and has the same disintegration issue since I can see their headbands and earpads are using the same type of material that's causing this problem. It's sad to say that because the Tove Lo limited edition Plattans were my all-time favourite headphones I've ever had and probably ever will have.

On my first item purchased from Urbanears, the original Plattan, the headband was not only removable / replaceable but also a washable knit fabric. Bring that design back. Seriously. The headband and earpads are the headphone's fastest point of failure so they should both be replaceable parts. Also, having earpads that are removable does not matter if the replacement pads aren't available where your headphones are being sold.

I had a problem with BT. The support team all helped me and reply so fast.I told to all of my friends.thanks alot.

Well the urbanears customers service was the best i have ever experienced.They really do care about their customers.They do try their best to solve the problem and they dont't close the case until they get a proper answer.

1 is generous. Used a pair of Platten wireless headphones on 2 occasions and the fabric has disintegrated. Very lazy attitude from Urbanears over trying to rectify it. Avoid these guys and spend your money elsewhere.

I lost my charging case for my urban boo tip earphones which have been great btw. Ordered a new case but ordered it for the other type of earphones that they do by accident so wanted to swap for the correct one so I to tried to return it. Had to fill out a form for someone to contact me? Still waiting after filling in 3 forms and I'm now probably by the return window as no one EVER responds! No customer service number to call either. Absolutely abysmal customer service i.e. NONE!!

They are terrible. Cheap but they break one way or another after a few uses. I've bought them 3 times, all 3 have had the same problems. Never buying them again and hope nobody else does.

I can’t believe they still sell these things. I spend at least 10 minutes turning them on and off and resetting just to get the left one to synch with the right one.They have never worked, since the day I got them. It’s a shame because they sound GREAT and look great and feel great. Why can’t you fix the syncing issue????

If u want to use 5 minutes with hassle everytine ure gonna use ur earphones then i really recommend Urban Ears Alby. Great use for practicing counting to 10 before exploding .

I bought the Alby earbuds because they had the option for smaller buds. The main issue is even though I have voice control disabled on my phone they call random people every time I put them in my ears. I’m now having an issue with pairing - only one ear will connect. I never leave bad reviews but these are exceptionally bad. Don’t appear to be available online anymore so can’t find how to complain.