Urban Splash Reviews 

317
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 59 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, responsive, and approachable throughout the entire moving process from start to finish. Many consumers highlight that property viewings and handovers are handled efficiently, ensuring a seamless and well-supported transition into their new homes. However, some people mentioned that general communication from certain team members could occasionally be slow and inconsistent. Reviewers also noted frustrating delays regarding maintenance requests, alongside difficulties in receiving timely replies to emails and phone calls. Some tenants reported instances where property management was unresponsive to inquiries about administrative issues or inspections.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting helpful and responsive service... See more

Service

Reviewers mention positive feedback about service, noting that the moving process is swift, efficient, and... See more

Customer service

Consumers find customer service to be positive, highlighting consistently helpful, professional, and... See more

User experience

Customers had positive experiences with user_experience, describing the move-in process as smooth, swift, and... See more

Response time

Reviewers highlight positive aspects of response_time, frequently praising staff members for being quick to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The move-in experience is smooth and swift. We appreciate that the property was tailored to our preference as we were given new furniture to choose from. Dom was very responsive and answered all our q... See more

Company replied

Rated 5 out of 5 stars

As first time renters / moving into your first home can be really overwhelming but Dom was amazing and has been so helpful! Always responsive and never a silly question. Dom has made our experience so... See more

Company replied

Rated 5 out of 5 stars

We have been a tenant of the Boatshed since January 26 and have had a fantastic experience. The handover process was really easy, lots of information and hand holding. Particular thanks to Lindsay who... See more

Company replied


Company details

  1. Architecture firm

Written by the company

Urban Splash is a British company which regenerates decaying industrial warehouses, mills, Victorian terraced houses and other buildings.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

317 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(317)

55 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very pleasant place to live and Urban…

Very pleasant place to live and Urban Splash were great. They were very quick with response times both on email and phone. Dom was great, eased the move in process and was very good at communicating and providing support. Thank you

30 October 2024
Unprompted review
Urban Splash logo

Reply from Urban Splash

Hi Farzana, thanks for your positive feedback. We'll be sure to pass this on to Dom and team. -Beth

Rated 5 out of 5 stars

Roisin was brilliant!

Just recently bought a car and needed to rent a parking bay. Called up Urban Splash and was put trough to Roisin who was absolutely brilliant! Quick responses via email with all necessary instructions, expedited the process for me and got it done same day so I could stop paying the visitor bay charges. Overall a great first experience :)

21 November 2024
Unprompted review
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Reply from Urban Splash

Thanks for your feedback - we will be sure to pass this to Roisin. Rachel

Rated 5 out of 5 stars

David was very polite and attentive

David was very polite and attentive. It made our visit enjoyable. I learned a lot from the visit.

27 September 2024
Unprompted review
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Reply from Urban Splash

Thanks for your positive review, Thais. We'll pass this onto David. -Beth

Rated 5 out of 5 stars

Very fast responding and accommodating…

Very fast responding and accommodating team! Huge thank you to Dominic for being extremely helpful during the whole process (:

8 October 2024
Unprompted review
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Reply from Urban Splash

Thanks for your feedback Maria, we're glad to hear you've had a positive experience. Beth

Rated 5 out of 5 stars

Really happy with the service

Just moved in and the process was great. Dom was great at communicating with us which made the process really easy. He went out of his way to help find us a flat too which I was really grateful for!
We look forward to living here!

8 October 2024
Unprompted review
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Reply from Urban Splash

Thanks for your positive review Holly, we'll be sure to pass on your kind words. Wishing you all the best in your new home. - Beth

Rated 4 out of 5 stars

Good response times, lovely on-site team!

We lived at Saxton for over 3 years and really enjoyed the experience. The on-site teams were especially helpful, shout out to Dom and Richard who takes care of facilities who always made our experience a breeze.
The site itself needs some updating and repair works which seemed to be slow to progress, but all in all, a pleasant place to live and Urban Splash were pretty good at response times.

20 November 2024
Unprompted review
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Reply from Urban Splash

Hi Sophie, thanks for your feedback. We're glad you enjoyed your time living at Saxton and will pass on your thoughts to the team. Many thanks, Beth

Rated 5 out of 5 stars

Urban Splash

It was a very easy moving in process. Dom was super helpful and professional. Would recommend renting with Urban Splash it’s been a very pleasant experience so far :)

1 October 2024
Unprompted review
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Reply from Urban Splash

Thanks for your feedback Lauren we will be sure to pass this on to Dom. Rachel

Rated 5 out of 5 stars

8 Years experience of renting in Manchester Urban Splash Review

Fantastic Experience with Urban Splash!

I moved to Manchester from London in 2016 for university and have rented across 10 different properties during my 8 years here, both as a student and a working professional. With all that experience, I’ve learned that no tenancy is without its hiccups—that’s just part of renting! What really matters is how your letting agency handles those bumps in the road.
This is where Urban Splash truly shines. Of course, we had a few issues during our tenancy, but their response was second to none. The communication from the team was clear, they always followed up on our concerns, and they provided timely and effective solutions. And to top it all off, the property itself was absolutely beautiful!

I’d like to give special thanks to two wonderful people: Roisin from the admin team, who was always quick to reply and pointed us in the right direction with impeccable communication and follow-ups. And Terri, the Senior residential consultant, who handled all our concerns with professionalism and fairness, ensuring we felt supported throughout our tenancy. Both are absolute assets to Urban Splash!
We couldn’t have asked for a better experience and hope yours will be just as fantastic.

— Haaris and Josh

27 September 2024
Unprompted review
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Reply from Urban Splash

Thanks for your kind words, we will be sure to pass these on to the team and to Roisin and Terri_Lee. Rachel

Rated 5 out of 5 stars

Amazing experience!

Amazing experience!

Everything was super quick and Pete, Lindsay, Kelly and the rest of their team were great and helping us and speedings these up!

They were also very human, rather than the usual corporate vibe that you get when dealing with new offices 😊

7 August 2024
Unprompted review
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Reply from Urban Splash

Thanks for your feedback - we will be sure to pass this on to the team. Rachel

Rated 5 out of 5 stars

Moved in couple weeks ago

Moved in couple weeks ago, the entire process has been very smooth and special thanks to Dom for all the help and responding quickly to questions. Been a great start to the tenancy.

19 September 2024
Unprompted review
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Reply from Urban Splash

Thanks for the feedback we will be sure to pass the on to Dom. Rachel

Rated 5 out of 5 stars

I was involved In getting a Unit from…

I was involved In getting a Unit from Urban Splash. Kelly and the team were extremely helpful throughout the entire process.

We now have the Unit and I would like to thank the team for their assistance.

19 September 2024
Unprompted review
Urban Splash logo

Reply from Urban Splash

Thanks for the feedback we will be sure to pass this to Kelly and the team. Rachel

Rated 5 out of 5 stars

Our move to Saxton gardens was super…

Our move to Saxton gardens was super easy, and we really love the place. Dom has been so helpful, answered all the questions we had and always responds really quick, it’s made such a difference to our move. We’re enjoying the flat, the location and the amenities, would recommend !

13 September 2024
Unprompted review
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Reply from Urban Splash

Thanks for the feedback - we will be sure to pass this to Dom. Rachel

Rated 5 out of 5 stars

Excellent Experience

I recently moved their and Honestly one of the best and rapid reply. Most of time I was contacted by Roisin and George. I found them one of the best

16 September 2024
Unprompted review
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Reply from Urban Splash

Thanks for the feedback we will be sure to pass this on to George and Roisin. Rachel

Rated 5 out of 5 stars

Overall great experience

Overall great experience! Quick and easy, all our questions were answered perfectly! Dom was super helpful!!

10 August 2024
Unprompted review
Urban Splash logo

Reply from Urban Splash

Thanks for the feedback we will be sure to pass this to Dom.

Rated 5 out of 5 stars

Great experience and simple process

Dom was amazing and super helpful to get us organised and sorted into our new flat. Very quick and easy process!

2 September 2024
Unprompted review
Urban Splash logo

Reply from Urban Splash

Thanks for the feedback - we will be sure to pass this to Dom and the team. Rachel

Rated 5 out of 5 stars

Good flexible Landlords - Urban Splash

I have lived at Lakeshore in Bristol for 3 years and overall have had a good experience with the landlords, Urban Splash. There was flexibility and understanding in regards to my personal situation. I outgrew my 1 bed at Copper Building and was able to move into a bigger apartment at Lakeshore which really helped my personal circumstances. Its a lovely apartment and great views of the lake. We even had otters in 2023! Wonderful wildlife. Thanks to the Urban Splash team - Adele Doster who has been really understanding over the years and flexible in particular with my current quest to purchase a property. Also thanks to Christine Allen who has been great in finding the right apartment for my needs. Finally the maintenance team - Nolly Kikumba who has dealt with some challenges (not easy when its leaks from other tenants/landlords).

30 July 2024
Unprompted review
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Reply from Urban Splash

Thank you for their feedback Paul - we will be sure to pass this on to all of the team. Rachel

Rated 5 out of 5 stars

Saxton Garden Flats

Dom who handled my move into Saxton Gardens in Leeds was brilliant.
Very communicative, I felt informed throughout the whole process and I absolutely love the flat.
The amenities and staff are great, really happy with everything.

30 August 2024
Unprompted review
Urban Splash logo

Reply from Urban Splash

Thanks for the feedback - we will be sure to pass this to Dom and the team.

Rated 5 out of 5 stars

Mary was very helpful in getting the…

Mary was very helpful in getting the issue in my apartment resolved.

6 August 2024
Unprompted review
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Reply from Urban Splash

Thanks for your feedback we will be sure to pass this to Mary and the team. Rachel

Rated 5 out of 5 stars

The Boat Shed:

The Boat Shed:

From the outset of our enquiry through to Move Day and occupation (5 months approx), the service from our wonderful Boat Shed Host, Lindsay Noel and the Team, has been excellent.

We have settled in well and are more than happy with the property handover process, facilities, service and the local area/environment. It's a good place to work with a nice vibe!

14 August 2024
Unprompted review
Urban Splash logo

Reply from Urban Splash

Thanks for the feedback Matthew - we will be sure to pass this to Lindsay and the team.
Rachel

Rated 5 out of 5 stars

I've had a really good experience with…

I've had a really good experience with Urban Splash when moving into my new flat- great communication with the team, especially Dom who has been extremely helpful with the whole process. Really prompt replies from the team and they've always been happy to answer any questions I've had.

8 August 2024
Unprompted review
Urban Splash logo

Reply from Urban Splash

Thank you for the feedback Olivia - we will be sure to pass this to Dom and the team.

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