I absolutely love getting fresh flowers every week! My UrbanStems subscription has been so wonderful! When I needed help recently with my order, I reached out via the chat on the website and Jhoanna w... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The best order cancelation experience - ever! I ordered a lovely flower arrangement from Urban Stems to be delivered on a particular date. Once I realized that the delivery was FedEX dependent and tha... See more
I had placed an order for a gorgeous bouquet of pink Peonies for my mom’s Morher’s Day along with a vase. My order arrived on time as mentioned but when I went to open the box, the vase was broken in... See more
I purchased the bouquet through shop as that is how I found this company for Mother’s Day last year. I was checking the shipping and found out even after updating twice my old address was put in inste... See more
Company details
Written by the company
Hello, happiness! From our coast-to-coast next-day delivery to our same-day delivery in NYC, DC , LA, Chicago, Atlanta, and Miami, we make gifting quick and easy.
Contact info
New York, United States
- care@urbanstems.com
- www.urbanstems.com
4.3
Excellent
1K reviews
Replied to 85% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Angel's excellent customer service!!!
Angel resolved my order issue promptly and efficiently - much quicker than I would have expected without a live call or live chat. Really great customer service all around!!!
4 May 2026
Unprompted review
Excellent Service at UrbanStems from Angel
Angel was responsive and corrected my issue quickly and completely. Very easy and altogether a pleasant experience.
4 May 2026
Unprompted review
Horrible Communication
Absolutely horrible communication that uses AI! Does not keep track of orders accurately, making it difficult to cancel. They told me that I could not cancel an order because it had been fulfilled. This was an order I had placed 5 minutes prior to submitting a cancellation request, and the website indicated that I was able to cancel. Absolutely terrible! Do not order from here.
4 May 2026
Unprompted review
Reply from UrbanStems
Hi Camilla,
Thank you for your feedback, and I am sorry to hear about your recent experience with our customer service. I totally understand how frustrating it is to have to deal with technology that does not provide accurate information. We aplogize we drop the ball on this.
We'd love to make this right, and I can see that you've already reached out to our team and someone is already working on your request, but if you need help, feel free to reach out.
Warmly,
~
Salie E.
Can’t say enough about UrbanStems
Can’t say enough about UrbanStems . I bought a beautiful bouquet of flowers for my wife and I’s wedding anniversary and unfortunately they arrived heat stressed and withered. I contacted Angel with the customer service department and she sent me a new bouquet , free of charge . If you are thinking of buying a beautiful gift for your significant other , go no further . Thanks again !
4 May 2026
Unprompted review
Arri was the best
Arri was the best, he solved my issue within minutes. I had forgotten top put in the discount code at checkout for a significant savings and he allowed me to do so post purchase, saving me $41. I will for sure use UrbanStems again and promote it to everyone I know! Thank you Arri!
3 May 2026
Unprompted review
I accidentally entered the wrong…
I accidentally entered the wrong delivery address for flowers. I contacted Urban Stems and within minutes Angel reached out to correct it! I was very pleased with the efficient and timely response from Angel. Thanks so much!
4 May 2026
Unprompted review
Jhoanna ***
Jhoanna was super fast at solving my problem. It was a huge relief to have my shipping dates updated!
4 May 2026
Unprompted review
I accidentally hit “pay now” before…
I accidentally hit “pay now” before editing my Mother’s Day cart. I immediately emailed customer service and Angel removed the second bouquet. Excellent customer service!
4 May 2026
Unprompted review
Great custom service by Stephanie
Stephanie @ Urban Stems has solely restored my desire to use Urban Stems after previous issues. Great customer
service!!!
4 May 2026
Unprompted review
A computer glitch caused my order to…
A computer glitch caused my order to not be processed and delayed the shipping. Customer service agent Ellyza was very helpful. She informed me of the updated delivery date and refunded the shipping cost. Glitches happen but good service can make up for mishaps. Very happy with my UrbanStems experience.
4 May 2026
Unprompted review
Lucille did a great job at helping me…
Lucille did a great job at helping me with my order!
2 May 2026
Unprompted review
Mike corrected my omission error…
Mike corrected my omission error promptly and with grace.
3 May 2026
Unprompted review
The customer service responded very…
The customer service responded very quickly! LUCILLE
solved the problem right away. Very HAPPY!
3 May 2026
Unprompted review
Fast and easy resolution
I made an error with my online order and Judy was quick to resolve this for me so that I could cancel the incorrect order and place a new one in its place. I'm a very happy customer
3 May 2026
Unprompted review
Simple and easy
I had a great experience with UrbanStems. The website made it simple and easy to find exactly what I needed, and the ordering process was smooth. When I reached out for support, Judy responded quickly and helped me change the delivery address within minutes. Excellent customer service and a stress-free experience overall!
3 May 2026
Unprompted review
Lucille is absolutely amazing
Lucille is absolutely amazing at solving my problem. She was fast efficient and resolved the issue super timely ( within 15 minutes). Very happy and impressed
2 May 2026
Unprompted review
Customer service was excellent
Customer service was excellent. I accidentally entered the wrong shipping address for my order, and Angel responded quickly and resolved the issue without any hassle. The communication was prompt and efficient, and I appreciated how smoothly everything was handled.
1 May 2026
Unprompted review
Amazing customer service
The assortments were amazing to choose from.
I was picking out an arrangement for my best friend .. who just lost her mom.
I had to change the delivery address after I had placed the order .
I emailed back and Angel help me immediately . She took care of the changes so quickly and kindly !
Made me so relieved - during a very emotional time .
Thank you Angel .
1 May 2026
Unprompted review
I mistakenly put the wrong mailing…
I mistakenly put the wrong mailing address for my order and the company fixed it immediately with no qualms. Thanks to Renelyn for coming through!
1 May 2026
Unprompted review
I had a slight issue with an order and
I had a slight issue with an order and
Angel from the happiness team took care not only swift and fast but with no question. She was amazing and gold standard customer service!
1 May 2026
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.