V12 Sports And Classics - Hinckley Reviews 

Great communication friendly proffesional would buy again.

They force you to right a good review while at the dealership.
I went to purchase a Van, 16th July 2026
Forced the good review while in the dealership - check my only review on trust pilot 16/07/26

Dispute me having full cash available for the vehicle, the seller encouraged me to take out finance and cancel within 14 days as I quote " I'm worthless as a cash buyer".
I got a measley £250 of the price of the vehicle.

I requested withdrawal from the loan 7 days later and was told to go back to v12 to cancel the loan. After 3 weeks of calling and transferring a total over £13k. £5k cash deposit and the remaining was transferred on the 29th July 2026.They held £8k of my money for 2 weeks. Not cancelling my loan.

Despite multiple agents especially Emily promising me it would be done and should show withing 48 and follow up calls the loan company still took the money out of my account on the 16/08/2026

I called v12 and they said they have done everything I have to call the loan company. I asked can they contact v12 ..."no we have done all we can"

The loan company then confirmed they had only sent the money on Friday 14th August. I sent them the money on the 29th July 2026.

Complete shambles, no after care and typical car dealers who talk alot on the day and don't care about you afterwards.

Thank you Vish and Laura, both were very helpful during my journey of buying a car in V12. Well appreciated.

I would strongly recommend thinking twice before reserving a vehicle with this dealership.

I called on Saturday morning regarding a car advertised on their website. I was around 100 miles away and travelling with my 4-year-old son, so I specifically wanted to make sure the car was reserved before making the journey. I was asked to pay a £99 reservation deposit, which I was happy to do, and was given an appointment at 1:30pm.

When I arrived, the first vehicle I had reserved had considerably more wear and tear than expected and, given its mileage and the fact that it was an electric vehicle, I decided it wasn’t the right car for me. The salesperson showed me another vehicle, which had significantly lower mileage and was in much better condition. After test driving both cars, I decided I was interested in the second vehicle.

I then spent considerable time discussing a part exchange and finance/deal with a manager. I was specifically asked, in his words, “What can I do for you to get this car sold today?” We agreed on a deal.

As it was late in the afternoon and the car did not have sufficient battery charge for my 100-mile journey home, I agreed to collect it on Monday. The dealership agreed to reserve the car until Monday. I was then asked for another £99 deposit, despite already having paid £99 that morning. I questioned why the original reservation payment could not simply be transferred to the second vehicle, but was told this was not possible. I reluctantly paid the additional £99 on the understanding that the original £99 would be refunded.

On Sunday, while I was at work and unable to access my phone, the dealership called me several times. When I eventually returned the call, the salesperson told me that the car I had reserved had been sold to somebody else.

I was genuinely shocked. I had travelled 100 miles, spent several hours at the dealership, agreed a deal, paid a reservation deposit and was specifically told the vehicle would be held until Monday.

When I questioned how this could have happened, I was given excuses that I supposedly wasn’t 100% sure about the car and wasn’t keen on it — which is simply not how the situation had been presented to me. When I challenged this, the salesperson hung up the phone.

I tried calling back twice and received no answer.

On Monday morning, I called again before making any further arrangements or travelling anywhere. I was told someone would call me back. At 10:15am there was still no call. I called again and was told they couldn’t transfer me to the dealership but had sent them an email requesting a callback.

At around 11am, I called again and was met with an extremely unhelpful response. I simply wanted confirmation about the reservation I had paid for and the vehicle I had been told was being held for me.

As of now, I have received the refund of the first £99, but the second £99 reservation payment has still not been refunded, despite the vehicle apparently being sold to someone else.

The whole experience has been incredibly frustrating and completely unnecessary. The biggest issue isn’t even that I didn’t purchase the car — it’s the lack of communication, the contradictory information, the way the reservation was handled and, most importantly, the extremely poor attitude when I challenged what had happened.

I travelled 100 miles, spent hours at the dealership, entered into discussions in good faith and paid two reservation deposits based on what I was told. To then be told the car had been sold to someone else, followed by a salesperson hanging up on me, is simply unacceptable.

I will be pursuing the outstanding £99 refund and, if necessary, raising the matter with the appropriate consumer protection bodies.

Very disappointing experience. I would not recommend this dealership based on the way my reservation and subsequent dealings were handled.

So pleased with the car and service, Ryan was an amazing sales person, wasn't pushy and gave us time to think and make our choice, Raggan took us through then them point of the sale and was great.
Highly recommend.

Great experience purchasing my new vehicle from the hinckley branch. Start to finish smooth experience.

Alkesh did my handover. He was fantastic and helped me though all paper work got me on my way asap.

True asset to the business. Keep up the good work mate.

Purchased a Tiguan and also took out the warranty. At time of purchase I was told that you can choose your own repairer if they are a VAT registered garage. A week after purchase the car has a fault with travel assist. I called the warranty people to be given a garage in another county a significant distance away from me. I was told I had to take the car there for diagnostics, pay for it and then take it back at a later date for repair if it was covered by the warranty. I explained I was disabled and due to the distance would prefer a local garage. You have to take it to a garage with such a ridiculously low hoirly rate that it's nigh on impossible to find one. They were not interested in my disability so I ended up paying for the repairs out of my own pocket and am currently 2k worse off. Avoid the garage.

Absolute farce - arrived to what can only be described as a house full of headless chickens, absolutely no organisation just complete pandemonium. No one knew what they were doing, I waited close to two hours for a test drive, I was originally speaking to someone, but they said I should talk to someone else?! By the time I was eventually spoken to, the car I wanted to see was already sold! If I could give less stars I would!!

Just bought a Tesla from V12 Hinckley.
I spoke to Mo who handled the sales and Alpesh from handover. Both of them were highly professional, friendly and jovial.
I look forward to coming back

Rayyan and Omid was very helpful though-out the whole process, with explaining and with buying the car. Thank you so much

Both Ryan and alpesh were great. Ryan worked with us to make the transaction happen and alpesh made the handover smooth

Sanya made my experience so easy! she made the whole process to smooth and worked hard to ensure i got the best offers on my new car. highly recommend her for anyone who goes into the Hinkley branch

Staff - Rayyan - Young, confident and efficient (going to become a good sales person)

thanks rayyan, great help!

While attempting to park my car was interrogated through the window as to what car I’m here too see and if I’m ready to buy. Felt like I didn’t have a chance to breathe.

I recently purchased a vehicle from V12 Sports and Classics, and the experience was deeply disappointing from start to finish.

• 4.5-Hour Wait & High-Pressure Upselling: The buying process took four and a half hours, most of which was spent sitting in the waiting area or being subjected to relentless upselling tactics for extras I did not want.

• Mis-sold £149 Fee: When reviewing the final paperwork, I was told I "HAD" to pay £149 for peace of mind cover. When I stated I didn't need it, I was explicitly told it was a "mandatory cost."

• Careless Vehicle Handover: Staff knew I had a 300-mile drive back to Scotland, yet handed over the electric vehicle with only 18% battery remaining. This showed a complete lack of basic preparation and pre-delivery standards.

• Disguised Paint Damage: A few days after, while washing the car, I discovered three deep scratches that had been temporarily filled in with touch-up paint, which is now flaking off. Disguising pre-existing defects rather than disclosing or properly repairing them is unacceptable.

Overall, the lack of transparency, high-pressure environment, and poor vehicle preparation have left me with zero trust in this dealership.

I strongly advise prospective buyers to exercise caution when dealing with V12 Sports and Classics

Fabulous customer service especially from Jake. Extremely helpful and knowledgeable. Would highly recommend. We love the new car.

Unfortunately, my experience here was very disappointing. As soon as I walked through the door, I was approached by several members of the sales team almost immediately, which felt unnecessarily intense.

What really surprised me was seeing two members of staff arguing between themselves over who was going to deal with me. It was awkward, unprofessional and not the sort of customer service I would expect from a reputable dealership.

I completely understand that salespeople want to secure a customer, but the way this was handled made the whole experience uncomfortable rather than welcoming. Definitely not the impression you want to be left with when considering spending a significant amount of money on a car.

Alisha was great with helping me buy my new car. She was very knowledgeable and answered all the questions I had without a problem.

I was looking for a specific car with I found at this car dealer and being the 3rd car I bought from this place I was hoping to get a better customer service performance! Some offers where made and after the payment they just took them away on top the car was filthy not ben washed or cleaned inside the manager was very unprofessional and the staff even worse