I had to chase very hard for the timely delivery of the car. It wasn't V4Bs fault but the supplier. However as a customer I shouldn't have to chase up your suppliers.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Just leased a car through V4B. Right at the start they were exceptionally professional in being clear on delivery time expectations (no false promises to get the sale), pricing and any other question... See more
Company replied
Would Recommend V4B From start to finish I’ve had first class service, first I delt with Kayleigh, she was great even answered my emails at 10pm where I wasn’t expecting that what service !! T... See more
Company replied
Dave was easy to deal with and cover a number of different options when I was originally looking at the lease. Ellie did an awesome job of keeping me updated, answering my many questions and pushin... See more
Company replied
Company details
Written by the company
Car and Van Leasing Specialists. Est 1992. We specialise in personal and business vehicle leases with a fantastic range of vehicles on offer, any make and model, car or van, delivered direct to your door. Having been in business for 30 years and delivering cars to happy customers since 1992 we’ve seen some changes but our 100% commitment to find the best lease deal with fantastic service still remains.
Contact info
V4B Ltd, EllKat House, Coed Aben Road, LL13 9UH, Wrexham, United Kingdom
- 0800 096 6488
- website@v4b.co.uk
- www.v4b.co.uk
4.3
Excellent
293 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 50% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Lease car
Received my Lease car today. Matthew was very helpful sourcing the car and keeping in touch throughout. Would recommend!
30 August 2024
Unprompted review
Reply from V4B
We're glad to hear that you received your leased car and that Mathew was helpful during the process. We appreciate your recommendation, and if you need anything, please don't hesitate to get in touch.
Super simple process
Super simple process, quick, easy and stress free. Dave and Ellie stayed in constant communication with me and kept me updated at every stage. I’d definitely be using V4B again once my lease runs out!
15 August 2024
Unprompted review
Reply from V4B
We really appreciate you taking the time to leave us a review. We're are pleased to hear that you valued our consistent communication throughout your experience with us, from start to finish. It's wonderful to know that you'll be choosing us again in the future. Please don't hesitate to reach out if you need anything.
I got the car I wanted, at the price I could afford.
I got the car I wanted.....in the end.
People were for the most part helpful on the phone. There were some frustrations, not least because, as a broker, V4B are at the mercy of finance companies, car dealers, delivery companies etc.
My advice to the company would be to improve communications between Car dealers, financial providers etc. In that way their staff and customers would get a smoother transaction.
I would recommend V4B, as I got a good deal (for my small pensioners budget!) but just make sure you build in a bit of extra time for the car you want. V4B dont deliver cars, dealers do, so just be patient.
14 August 2024
Unprompted review
Reply from V4B
We appreciate your review and thank you for taking the time to provide it. We value your understanding that, as a broker, some issues related to financing, dealerships, and deliveries can be beyond our control. However, we are committed to doing everything we can to resolve any situations that arise. We understand that these issues can be frustrating, and we are grateful for your patience and understanding.
Your feedback is important to us, as we continuously strive to make the process as smooth and easy as possible from start to finish. We hope you enjoy your new car, and if there is anything else we can assist you with, please don't hesitate to reach out.
Excellent service from start to finish
Excellent service from start to finish. Delivery had to be cancelled due to an issue at Vauxhalls end but we were kept updated and it was only delayed by 3 days in the end. The delivery guy was spot on. It's the first time we've leased but it's so mich cheaper. Will 100% use this company again
8 August 2024
Unprompted review
Reply from V4B
Thank you for your review; we appreciate it. We're sorry for the delivery delay, though we're glad it only ended up being three days. We appreciate your understanding and are happy that you felt informed throughout the process. It’s great to hear your first leasing experience has been a positive one. We hope you enjoy your new vehicles and look forward to working with you again.
Mixed feelings
I’ve leased a few cars now and leasing through V4B has definitely taken the most amount of time. Unfortunately been messed around a bit and quite a few errors made which has been frustrating. Car has arrived and we’re happy with it but it was very dirty and to be honest the process could’ve been better. That being said, everyone we’ve spoken to has been nice.
7 August 2024
Unprompted review
Reply from V4B
We appreciate your feedback and sincerely apologise that your experience was not as smooth as we always strive to deliver. We understand this must have been frustrating for you.
Regarding the delivery of the vehicle, unfortunately, this aspect is managed by a third-party company affiliated with the dealership, and is therefore beyond our direct control. However, we will pass on your feedback as we aim to provide the best service to all our customers. We are sorry to hear that your experience did not meet our usual standards.
It is reassuring to know that the team members you interacted with were nice, as they always strive to do their best for our customers. We are glad you are happy with your car now that it has arrived and we hope you enjoy it. If there is anything else we can assist you with, please don't hesitate to get in touch. Thank you.
Excellent customer support from start…
Excellent customer support from start to finish. Always available by phone or email (during office hours). Vehicle even arrived earlier than estimated, which suited me.
2 August 2024
Unprompted review
Reply from V4B
Thank you for your review; we really appreciate it. We are glad you found support throughout your process with us and that we were always reachable. We're pleased that your vehicle was delivered earlier than expected. We hope you enjoy your new vehicle, and if you need anything, please get in touch.
Made the the whole experience easy and…
Made the the whole experience easy and kept me up to date on a regular basis .
3 August 2024
Unprompted review
Reply from V4B
Thank you for your review! We're thrilled to hear that we made the whole experience easy for you and kept you regularly updated. If you need any further assistance, please don't hesitate to reach out.
Dave from V4B immediately reached out…
V4B immediately reached out after my initial enquiry, were knowledgeable about the car that I wanted and were very patient when I was deciding on the last details. They immediately jumped into action when I let them know of my holiday plans and got me my car sooner than I thought possible.
1 August 2024
Unprompted review
Reply from V4B
Thank you so much for your review and kind words. We're glad to hear you found us knowledgeable and helpful throughout the process. We're also happy we could help get your car to you sooner to fit your plans. If you need anything else, please don't hesitate to reach out.
Great communication
The team were very helpful in pinning down my choice of vehicle and provided excellent communication throughout the process.
25 July 2024
Unprompted review
Reply from V4B
Thank you for your wonderful feedback! We're delighted to hear that our team was helpful in finding your ideal vehicle and that you appreciated the excellent communication throughout the process. If you need any further assistance, please feel free to reach out.
The ordering process was smooth and…
The ordering process was smooth and easy to organise.
20 June 2024
Unprompted review
Reply from V4B
Thank you! We're glad to hear that you found the ordering process smooth and easy. If you have any questions or need further assistance, feel free to reach out.
Excellent service all round.
Very helpful staff, excellent prices and an effortless deliver. What more could I ask for.
3 July 2024
Unprompted review
Reply from V4B
Thank you for your kind words! We're thrilled to hear that you found our staff helpful, our prices excellent, and the delivery effortless. If you ever need anything else, please don't hesitate to reach out. Enjoy your new vehicle!
Avoid at all costs
So it all started Mid may when my current lease was due to end July 18th and my current provider Select informed me that the car I had ordered which was the Ariya had been put back to February.This was no use to me so they refunded the processing fee and I looked elsewhere as they had no stock that I was interested in.Having found an ionic 6 on V4Bs website I phoned up and enquired.I was told delivery on or around July 22 in leasing a few weeks here or there is normal.So Dave Davies sent me all the forms to fill out(normally the lease company goes through this on the phone) but I had to do everything.On Thursday 27 June I received a phone call saying the car had been put back to at least November.This again was no use whatsoever so Dave had a look for cars but nothing was what I wanted or even close.So I emailed V4B to cancel which took 5 days to respond and a phonecall which was placed Monday morning which they didn't return Elly or Ellie I believe.The response was that they don't refund the processing fee even though they cannot provide the goods they offered and that delivery is only an estimate.Firstly I wouldn't have ordered the car if July 22nd was not set by V4B and 4 months delay without even a delivery date anyway is not an estimate.Im now currently sending documents to the financial ombudsman as it's disgusting to think that anybody on their sales team can promise goods even if they don't have them just to get commission which in effect it is.I hope people read and take note of this review as delays are common and if you need a car then more often than not you may need to cancel.
13 May 2024
Unprompted review
Reply from V4B
We sincerely apologise for the experience you've had with us. As a broker working with dealerships, the delays in your vehicle delivery have been entirely out of our control, and we regret any inconvenience caused. When requesting updates regarding your car, we experienced delays in responses from the dealership. When we finally received information, it indicated completion in August, with subsequent processes potentially delaying delivery to the dealer until the end of November. We understand your dissatisfaction when the dealership could not provide further explanation beyond what was already communicated.
Dave did make efforts to find alternative vehicles that might have suited your needs, but unfortunately, none were available that matched your requirements. We always strive to be transparent and upfront with our customers about delivery timelines, though unfortunately, in the current market conditions, unexpected delays can occur.
While we understand your frustration, we would like to clarify that we do not make false promises regarding vehicle availability or delivery dates. We have a track record of serving hundreds of satisfied customers, and it deeply concerns us that your expectations were not met on this occasion.
We regret that we couldn't fulfill your vehicle needs this time and appreciate your feedback, which helps us improve our service. Should you have any further concerns or if there's anything else we can assist you with, please do not hesitate to contact us directly.
Tremendous service
Thanks to both Dave and Ellie for their outstanding service. When faced with leasing a car the possibilities are endless and they patiently helped us in arriving at what we actually needed. Thx again
28 June 2024
Unprompted review
Reply from V4B
Thank you for your review! We appreciate you taking the time to write one. We are glad Dave and Ellie provided outstanding service and always strive to offer top service from start to finish. We are happy we could help you find what you wanted, and we hope you enjoy your new vehicle. Thank you again!
Dave and Ellie were both very helpful…
Dave and Ellie were both very helpful with our first business lease hire, answering every question, while helping to find the right car.
10 June 2024
Unprompted review
Reply from V4B
We're glad your first business lease went smoothly and we are happy we were able to help. Finding the perfect car is important, and we're happy we helped you achieve that. Thank you for the positive review, it means a lot! Please don't hesitate to reach out if you have any further needs in the future.
New car
Thank you Matthew and the team, for sorting my new lease car, which is fantastic!
My only one negative, is the lack of information on the delivery date as the date stated loomed, I had to email several times and was told the same thing each time the the dealership had no up dated information.
Eventually after the original delivery date delivery date had passed and another was offered but then cancelled, I did get my ca bight and early on the 3rd attempt.
Thank you.
10 June 2024
Unprompted review
Reply from V4B
Thank you for your review; it is appreciated. It's great to hear Mathew was fantastic in sorting out a car for you.
We understand that the delivery timing can be frustrating, and unfortunately, we have to work within the schedules provided by the dealership. In this case, it wasn't as efficient as we would have liked. We strive to make every customer's experience as smooth and efficient as possible, and we apologise for any inconvenience caused.
However, we're happy to hear your car has arrived and that you are pleased with it. If you need anything else, please let us know.
Knowledgeable and friendly team who go…
Knowledgeable and friendly team who go out of their way to help and make it happen - the big man is ok too :)
12 June 2024
Unprompted review
Reply from V4B
We appreciate your review and are happy to hear that we were able to help you. It’s great to know you found our team friendly and knowledgeable. If you need anything else, please don’t hesitate to get in touch, thank you!
Matt and the team done a great job
Matt and the team done a great job, van was delivered on time.
Everything was explained really well, will be using again and recommending.
Thanks guys!
6 June 2024
Unprompted review
Reply from V4B
Thank you very much for your review! We're really glad to hear everything went smoothly, and that the van was delivered on time. We appreciate your recommendation and we hope you enjoy your new van.
Misled from the outset in relation to "in stock" car
I ordered an "in stock" car because I needed it sooner rather later and chose V4B because they had the colour and car I wanted. I was told there were 3 available and I needed to submit paperwork promptly to avoid missing out. The paperwork was submitted that same day (16th April) and at no time was I advised I had "lost" the car. I was given a provisional date of 10th May and arranged to sell my existing car. I checked how things were going with V4B and was told I wouldn't be getting the car on 10th May and they didn't know when it would be available. I was told about issues at the port and problems with paperwork etc. I was given another date of 20th May but this was merely plucking a date out of the air. I chased for an update and was told the car should be arriving in the UK shortly! The car eventually arrived with me on 4th June. I feel I was misled from the outset in relation to the availability of the car and had to continually chase for updates. Thankfully, I didn't release my car prior to 10th May
16 April 2024
Unprompted review
Reply from V4B
We are sorry to hear about your experience. Upon reviewing your account, I can see you did miss out on your preferred coloured car as a customer was approved for finance before you and these cars were sold on a first come first served basis. You were offered another colour and accepted the alternative.
Regarding delivery, we were unaware of the unforeseen delays on these cars. I can confirm that these vehicles were built, in stock at the UK port and ready to go, but due to a severe lack of drivers to get them to the dealer, deliveries were delayed. Without this unforeseen delay, the car would have been with you in 2-3 weeks as we advised.
I can see notes from 2 of our customer support team to say you were unhappy about this and we understood and did apologise. Sometimes these things are out of our hands and although it's frustrating all we can do is book delivery as soon as it is available.
Again , apologies for your delay and we are happy that you did receive your car although it was 3 weeks later than planned. We understand this situation was as frustrating for you as it was for us. We have been in business for over 30 years for a reason and we always strive to deliver the best service to our customers. We apologise that your experience wasn’t the best. However, we hope now that the car is delivered, you are happy with it. If you need anything else, don’t hesitate to get in touch; we will be happy to help.
Price was right and Shaun stayed in…
Price was right and Shaun stayed in contact to make sure I was happy
24 May 2024
Unprompted review
Reply from V4B
It’s wonderful to hear that Shaun secured the right price for you! I’m so pleased you felt well-informed and connected throughout the process. Thank you for your lovely review, and if you need anything else, just let us know.
Really good bunch of people
Really good bunch of people, everyone was very polite and knowledgeable. They sorted out EV car very efficiently, which I am now enjoying. Highly recommend
22 May 2024
Unprompted review
Reply from V4B
We really appreciate your review, Ross it is always nice to hear positive feedback. We are glad we could sort you out with a new car efficiently and we hope you enjoy it. If need anything please don't hesitate to get in touch.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.