Vacatia Reviews 

307
TrustScore 3 out of 5

3.0

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Rated 2 out of 5 stars

I am and owner at Grandview.I did extra vacations at The Berkley Las Vegas I rented 4 rooms. Dirty, not like the past.No maid service. Contacted Vacatia they just aquired Vacation Village, sa... See more

Rated 5 out of 5 stars

Scottsdale Camelback Resort is a relaxing getaway destination. The units are nicely furnished and the kitchen is well-stocked for any home cooking, or make use of the poolside restaurant and bar. The... See more

Rated 1 out of 5 stars

Ever since we purchased our unit at Grandview Las Vegas, we have placed our unit in the rental pool. Since we began using the rental pool, we have consistently received a rent check that was at lease... See more

Rated 5 out of 5 stars

The wonderful staff always makes our stay great. Also, the small size of the resort allows greater comfort. I always expect the best as it has been but must add that the pool area is showing signs of... See more

Company details

  1. Vacation rental
  2. Travel agent

Written by the company

Vacatia is the resort marketplace for vacationing families and friends. Our mission is to make family vacations better and to help family resorts thrive. We make it easy for guests to find and instantly book their perfect resort residence, combining the space of a home and the services of a hotel. Vacatia provides real-time rental listings, large photos, floor plans, and detailed resort information, supported by Vacatia Guest Care and multiple flexible payment options. We work with 600+ select professionally managed resorts and resort residence owners at leading hospitality, vacation ownership (timeshare), and premier independent resorts. Vacatia also partners with select brands to operate vacation ownership marketplaces. Vacatia is a member of the Family Travel Association and the American Resort Development Association (ARDA), which named Vacatia the winner of the "ACE Innovator Award: Industry Partner" category of the 2017 ARDA Awards. Vacatia is venture-backed company founded in 2013, and is headquartered in San Francisco Bay Area, CA.


Contact info

3.0

Average

TrustScore 3 out of 5

307 reviews

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3.0

All reviews

(307)

25 reviews in the last 12 months

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Rated 5 out of 5 stars

Used Vacatia for our recent family trip …

Used Vacatia for our recent family trip to Orlando. Needed accomodations for 7 people. Our resort had the perfect 4 bedroom townhome. The reservation process was simple. The 4 pay Flex Option helped keep the budget under control.

The only thing I would change is that you are unable to access your reservation online and have to refer to your emails. However, customer service online and by phone were great and willing to answer all of my (many) questions.

29 June 2017
Unprompted review
Vacatia logo

Reply from Vacatia

We are so happy you had a great vacation! Thank you for your suggestion as well. We will pass it along to our web site team. We hope to welcome you back on your next family vacation!

Rated 3 out of 5 stars

Location was great staff was nice our …

Location was great staff was nice our villa as soon as we arrived had a strong smell of marijuana was very disappointed in that havn small children with us but we made the best of it an our sleepn arrangements were wrong misleading on wherr we actually stayn

29 June 2017
Unprompted review
Rated 1 out of 5 stars

vacatia was good but the resort was …

vacatia was good but the resort was NOT, But when I contacted a rep at Vaca she was more then happy to assist me and even put me up in another hotel if needed, but this hotel had vomit and urine on the floor worse smell ever, complained the first night about the urine smell, they found the vomit and cleaned it up but urine was still there complained a second day thats when they finally moved the bed and saw the urine stain!

28 June 2017
Unprompted review
Rated 1 out of 5 stars

We are disappointed staying at your …

We are disappointed staying at your condominium.

28 June 2017
Unprompted review
Vacatia logo

Reply from Vacatia

Martagina, this is Brian Streich, an Executive at Vacatia, and I'm sorry to hear you did not enjoy your stay. One of our Guest Care Advisors will be reaching out to you shortly so we can learn more about your stay and see if there is an opportunity to work with resort management and assure future guests don't have the same experience.

Rated 2 out of 5 stars

The stay was great until my last night

The stay was great until my last night. As I slept, I heard what sounded like a flood. I learned that there was a huge water leak in my closet. I called maintenance and he could not make the repair. The front desk offered to move me but I was traveling with my daughter who was special needs. After the initial whoosh sound of the water there was the never ending drip drop of the water hitting the safe in the closet. I got No sleep for an upcoming 14 hour drive and I called multiple times to request a call from the manager because I feel I am due some type of compensation but I have yet to hear from a manager. I am blasting this resort on Facebook.

27 June 2017
Unprompted review
Vacatia logo

Reply from Vacatia

Anita, this is Mike Janes, CMO of Vacatia, and I am sorry to hear of the issues at the resort. Our Guest Care Advisor Gisele, who you may have talked with already, is also contacting the resort management to understand the situation and expedite a resolution.

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