Booking vacations with Holiday Discounter is always super easy and fast! Their team provides great guidance during the booking process, clearly explaining everything about the destination and what n... See more
Company replied
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Booking vacations with Holiday Discounter is always super easy and fast! Their team provides great guidance during the booking process, clearly explaining everything about the destination and what n... See more
Company replied
Hi, booking was easy, payment went through. The only min point I would give for quite long confirmation time. But overall I was informed it will take up to 2 days, so I was waiting patiently. I di... See more
Low booking fees compared to other similar websites. Yet, it is difficult to choose a package with both flight and transfer. You have to keep refreshing the webpage and somehow, you will get the packa... See more
Good website with good photos and information but sometimes missing particular room type descriptions. Prices are often better than other sites, the booking process is easy and reliable and there's an... See more
De naam zegt het al. En onze prijzen zeggen de rest: sinds 2000 heeft dé VakantieDiscounter de laagste prijzen. Als je goedkoop en makkelijk je vakantie wilt boeken ga je dus naar dé VakantieDiscounter. Al honderdduizenden trouwe klanten gingen je voor. We zijn volledig onafhankelijk en daarom in staat een zo objectief mogelijke selectie vakanties aan te bieden.
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Herengracht 262, 1016 BV, Amsterdam, Netherlands
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For another year now, I’ve been booking with VakantieDiscounter and I’m very satisfied. The website is easy to use and everyone can find something for themselves.

Reply from VakantieDiscounter

Reply from VakantieDiscounter
I booked an all-inclusive package on April 30 and double-checked it three times because I’m traveling with a child. During the booking process, I clearly saw that it was an all-inclusive package, but after booking, I received the confirmation documents for a bed-and-breakfast package. I had to pay an extra fee -even more than the current rate, right before my flight.
I suspect some kind of fraud, because I didn’t purchase cancellation insurance. I would like you to look into this situation. I’m certain that I saw “all-inclusive” during the booking - how could these settings have changed after the booking was made?

Reply from VakantieDiscounter
I now see that many customers report the same issue: complete silence and no way to speak to anyone in customer service.
This has been exactly my experience. For weeks, I have not been able to reach anyone despite many emails and calls. It feels like being blocked from any real contact. I went from disbelief to extreme frustration.
At this point, this cannot just be a mistake. Something is clearly wrong, and it should not be allowed to happen to customers anymore.
In my case, the final deadline is 7 April. After that, I am told by your financial department (through another automated message you cannot reply to) that my trip will be cancelled and I will be charged cancellation costs. We feel completely stuck about it.
Can you please confirm here that someone will contact me urgently before 7 April and ensure this actually happens - please not another promise like the previous “urgent follow-up” that never happened.

Reply from VakantieDiscounter

Reply from VakantieDiscounter
My wife and I highly appreciate the:
- highly interactive website
- dates for cheapest holidays
- accurate billing
- information about each hotel

Reply from VakantieDiscounter
It has now been five days since your reply here calling the case “urgent,” yet I still haven’t received any phone call or email. This makes a full month during which I have not been able to get any real response or speak to anyone.
Because of this unexplainable silence and lack of support, it is now too late for us to organise school and work. In practice, this blackout is costing us our holiday. At the same time, while my requests have been ignored, I continue to receive automated payment demands (now even a sommatie with collection costs).
At this point, you will understand it doesn't make any sense to try to change the dates. There is clearly a breach of trust and the only way forward I see is an immediate and full refund of the money I have paid.
I would also appreciate a genuine (no AI bot) explanation as to how a customer can be ignored for 30 days while a payment deadline passes, even more so as this seems inconsistent with the experience others had.
Thank you.

Reply from VakantieDiscounter
Because i always got not available anymore even the price are available on that date.

Reply from VakantieDiscounter
10/10 fast and efficient. The operation went smoothly.Everything is clear, and the communication is also perfect. I have no complaints. I will definitely be booking another vacation soon and recommend them.

Reply from VakantieDiscounter
Very easy to find great options and compare them. The customer service works great. At first I've put a wrong email to the personal details, but they helped me to change it fast and easy.

Reply from VakantieDiscounter
The website was easy to use, and we quickly found a package that suited our needs and budget.

Reply from VakantieDiscounter
Easy to navigate trought website, simple booking and excellent service.
Dear friends, I think your system is really user friendly but, maybe, it would be interesting to include an English option for non-Dutch speakers.
We booked a room for two for 7 days, it was a great vacation! We booked through the website deVAKANTIEDISCOUNTER
Staff:
All the staff were very attentive, caring, always helpful if needed, cheerful and sincere. Reception, restaurants, guest relation Saif, animators, bartenders, waiter, bodyguard, cooks, cleaners, all the staff are very nice.
Room: clean, the room was cleaned well. Mohammad did great cleaning.
Territory: there are many pools, a jacuzzi, there is a heated pool, the water park is open from 14:00. The hotel is on the first line, there is a private beach.
Food: there are two main restaurants on the territory, also sweet moments, snacks. There are also a la carte restaurants. I recommend the Italian restaurant. The pizza is very tasty. In general, the food was tasty and varied. And the nice waiters add a good mood to your dinner or breakfast!
Weather: we rested from 7.01 to 14.01. Until 10:00 it was a little cold and windy some days but after 10:00 we were already swimming in the pool. But it was already cold at sea.
Animation: from 10:00 club dance starts from animators and then you are invited to early exercise, zumba, oriental dances, aqua aerobics, etc. Various activities, as well as a gentle show. The guys try very hard. Sasa, tona, Ahmed and other guys.
Our rest was full of good days thanks to all the staff of your hotel.
We thank everyone who made our stay comfortable and wish all staff all the best and prosperity to the hotel BELLAGIO. 🇪🇬We miss you very much. 💙💛

Reply from VakantieDiscounter
Easy to search and find a vacation deal that you’re looking for. Variety of options and choices.
Lack of Language selection in the website and sometimes unclarity on options

Reply from VakantieDiscounter
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