VakantieDiscounter Reviews 

50,744
TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

Booking vacations with Holiday Discounter is always super easy and fast! Their team provides great guidance during the booking process, clearly explaining everything about the destination and what n... See more

Company replied

Rated 4 out of 5 stars

Hi, booking was easy, payment went through. The only min point I would give for quite long confirmation time. But overall I was informed it will take up to 2 days, so I was waiting patiently. I di... See more

Rated 4 out of 5 stars

Low booking fees compared to other similar websites. Yet, it is difficult to choose a package with both flight and transfer. You have to keep refreshing the webpage and somehow, you will get the packa... See more

Rated 5 out of 5 stars

Good website with good photos and information but sometimes missing particular room type descriptions. Prices are often better than other sites, the booking process is easy and reliable and there's an... See more

Company details

  1. Travel agent
  2. Tour operator
  3. Travel deals

Written by the company

De naam zegt het al. En onze prijzen zeggen de rest: sinds 2000 heeft dé VakantieDiscounter de laagste prijzen. Als je goedkoop en makkelijk je vakantie wilt boeken ga je dus naar dé VakantieDiscounter. Al honderdduizenden trouwe klanten gingen je voor. We zijn volledig onafhankelijk en daarom in staat een zo objectief mogelijke selectie vakanties aan te bieden.

dé VakantieDiscounter

Written by the company

Die snapt vakantie
Bij dé VakantieDiscounter betaalt u géén boekingskosten, zijn alle kortingen direct in de prijs verwerkt en heeft u gegarandeerd de beste deal.
Garantie van SGR en ANVR
Uiteraard is dé VakantieDiscounter als gerespecteerd reisbureau lid van ANVR en SGR.
Veilig online betalen
Via de beveiligde betaalomgeving op onze website betaalt u gemakkelijk online. U heeft een ruime keuze uit alle bekende online betaalmethodes.
Populairste Reisorganisatie Zonvakanties 2019
Ook dit jaar is dé VakantieDiscounter weer in de prijzen gevallen tijdens de Zoover Awards. Dit jaar werd de award voor populairste reisorganisatie voor zonvakanties van Nederland gewonnen.
Populairste Online Reisbureau 2018
Dé VakantieDiscounter won voor het derde jaar op rij de Zoover Award voor populairste online reisbureau van Nederland. Daarnaast werd het tweede in de categorie Zonvakantie Aanbieders.
Populairste Online Reisbureau 2017
Ook in 2017 won dé VakantieDiscounter de Zoover Award voor populairste online reisbureau van Nederland.
Populairste Online Reisbureau 2016
In 2016 is dé VakantieDiscounter tijdens de Zoover Awards gekroond tot populairste online reisbureau van Nederland.
Beste Online Reisbureau 2015
In 2015 won dé VakantieDiscounter de Zoover Award voor beste online reisbureau van Nederland.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

51k reviews

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4.4

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(50,744)

6,801 reviews in the last 12 months

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Rated 5 out of 5 stars

Stress free in your vacations

Booking vacations with Holiday Discounter is always super easy and fast! Their team provides great guidance during the booking process, clearly explaining everything about the destination and what needs to be done before departure and while you’re there.
During the vacations, I also received some tips with places to visit and where to eat.
I’ve used their platform three times now, and every single vacation went perfectly as planned. Reliable, smooth, and stress-free — I highly recommend Holiday Discounter!

18 December 2025
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Reply from VakantieDiscounter

Beste Bruno,

Thank you so much for your wonderful review and your trust in us, already for three trips 😊

So nice to read that booking with us feels easy and fast for you, and that our team could clearly guide you before departure and at your destination.

We are really happy that all your holidays went exactly as planned and felt smooth and stress free. Thanks a lot for recommending us, we are ready for trip number four!

Best regards,
Team dé VakantieDiscounter

Rated 5 out of 5 stars

The best

The best . Correct planning and no issues while being in holiday

4 December 2025
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Reply from VakantieDiscounter

Hi Florin,

Thanks a lot for your lovely review and the 5 stars! 🌟 Great to hear that everything went smoothly and the planning was spot on.

We hope you made some beautiful memories on your holiday and we would love to help you plan the next one too.

Best regards,
Team dé VakantieDiscounter

Rated 1 out of 5 stars

No, no, no!

Poor organization! I don't recommend it! We booked a vacation a month ago, and two days ago we learned that our return flight had changed for unknown reasons. We were supposed to fly from Cologne and had a return flight there. The organizer changed the return flight to Frankfurt. My question: how can you imagine this! With two children, we'll be driving from Frankfurt to Cologne to pick up the car again?! We were offered a different flight with an additional fee of €280, to our detriment! Hello! We're buying a vacation, and yet in the end, you're not sure whether you're going or not! We're planning to bring the kids, and you're ruining our plans! If you change the terms of the contract, the buyer has the right to withdraw from the contract. How do you imagine that now? That we'll be driving 2 hours and 15 minutes by bus or train with the kids to get to the parking lot in Cologne to pick up our car? Do you think that's serious? Warning! If I want to cancel, I have to pay an additional €1,200. Doesn't that seem like fraud to you?

21 November 2025
Unprompted review
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Reply from VakantieDiscounter

Dear A R,

Thank you for your message. We completely understand your frustration, especially when you're traveling with children and had everything planned around returning to Cologne.

The change to your return flight was made entirely by the airline. According to the ANVR terms and conditions, which you agreed to when booking, they are unfortunately allowed to make such changes. This means that the responsibility for these adjustments lies with the airline, even though we understand how inconvenient this is for you.

That said, we absolutely want to look into what alternatives may still be available and see how we can support you. Could you please share your booking number with us? We'll look into it right away.

We’d love for you and your family to still look forward to your holiday. Let us know how we can help.

Kind regards,
Team dé VakantieDiscounter

Rated 1 out of 5 stars

Do NOT book with De VakantieDiscounter…

Do NOT book with De VakantieDiscounter – They ruined our trip!
This company is completely unreliable and irresponsible. We booked a trip through De VakantieDiscounter, trusting their platform to provide accurate and essential travel information. At no point during the booking were we told that a visa was required for our destination. No warning, no notice — absolutely nothing.
As a result, we were denied boarding at the airport, and our entire holiday was ruined before it even started. When we contacted their customer service, hoping for support or at least understanding, we were met with cold, robotic replies and a flat-out refusal to issue a refund. They take no responsibility for their mistakes and clearly don't care about their customers once they've taken your money.
This is not just poor service — it’s negligence. If you're thinking about booking with them to save a few euros, think again. The real cost is your time, your money, and your peace of mind. There are plenty of other travel agencies out there that actually care about their customers and provide correct information.
Avoid De VakantieDiscounter at all costs. Don’t let your holiday turn into a nightmare like ours did.

21 October 2025
Unprompted review
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Reply from VakantieDiscounter

Dear Eva,

We’re really sorry to hear you couldn’t go on your trip. We totally understand how disappointing and frustrating that must have been, especially when your holiday starts like that.

Visa rules can be quite confusing, and during the booking process, we do mention that travellers are responsible for checking visa requirements. That said, we understand it’s easy to overlook this, there's a lot of information to take in.

We’ve looked into your contact with our customer service team. We're sorry if our replies came across as cold or impersonal. That was never our intention. We always aim to help and explain, even when things don’t go as planned.

Unfortunately, we can’t reimburse any costs in this case. But we take your feedback seriously and we’re looking into how we can make visa-related information even clearer during the booking process.

If you still have any questions or something you'd like to discuss, feel free to let us know. We’re happy to think along with you.

Kind regards,
Team dé VakantieDiscounter

Rated 3 out of 5 stars

holidays in Costa Brava

We booked holidays in Costa Brava, Spain. The staff was lovely and really helpful in the hotel, although they looked exhausted. The breakfast was decent, I would expect a bit more from the food at a 4 stars hotel and the 2 hours gap, from 8 to 10 am it's actually short and inconvenient. At 9:15 am half of the buffet is already empty. The connections from airport to hotel were extremely long and the hours to part made us, lose a lot of time both at the arrival and the leaving day. This is something we were not informed at, from the travel company. We probably would check for another way to arrive if we knew. We booked a 6 days holiday and we lost one day and a half travelling.

11 October 2025
Unprompted review
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Reply from VakantieDiscounter

Dear David,

Thank you for sharing your experience with us.

We’re really glad to hear that the hotel staff was so kind and helpful, although it's a shame to hear they seemed overworked. That’s definitely not the atmosphere you hope for during a relaxing holiday.

We understand your expectations when booking a 4-star hotel, especially around food and service. The breakfast window being short, and seeing an empty buffet early, is understandably disappointing. We’ll forward this to our hotel partner so they’re aware.

What you mention about the airport transfers is something we take very seriously. It’s frustrating to lose precious holiday time, especially when you weren't informed about the travel duration. That’s not the experience we want to offer, and we’ll make sure this feedback reaches the right teams. Clearer information in advance could have helped you choose differently.

Thanks again for helping us improve. If there’s anything else you’d like to share, feel free to let us know.

Kind regards,
Team dé VakantieDiscounter

Rated 1 out of 5 stars

I had a terrible experience with…

I had a terrible experience with vakantiediscounter.
A week before my vacation, they called to tell me that the accommodation I had booked and already received confirmation and tickets for was suddenly unavailable. The alternative they offered was nowhere near the same quality as what I had originally booked.
The agent who contacted me was unhelpful, rude, and didn’t even bother to apologize for the situation. Their only response was that they could refund my money, without offering any form of compensation just one week before my holiday.

30 September 2025
Unprompted review
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Reply from VakantieDiscounter

Dear Yasaman,

We totally get how upsetting this must have been, especially so close to your holiday. A change like this, after receiving confirmation and tickets, is not what you expect or deserve.

We’re really sorry that the alternative we offered didn’t match the quality of your original accommodation. On top of that, it's absolutely not okay if the conversation with our colleague felt rude or unhelpful. That’s not how we want anyone to experience our service.

The timing of this change was far from ideal, and even though we offered a refund, we understand that doesn't make up for the frustration and last-minute stress. We’re taking this seriously and will review this case internally to see how we can prevent this in the future. Please give us the number of your reservation.

If there’s anything we can still look into for you, let us know, we’d really like to turn this around.

With kind regards,
Team dé VakantieDiscounter

Rated 5 out of 5 stars

Precise describtion and affordable

Precise describtion and affordable prices even for larger family. I would appretiate if other costs (visa, baggage etc.) would be mentioned in the offer.

10 October 2025
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Reply from VakantieDiscounter

Dear Karel,

Great to hear you found the descriptions clear and the prices affordable, even for a larger family 😊 We totally get that it would be helpful to see extra costs like visa or baggage earlier in the process. Thank you for sharing this! We'll definitely keep it in mind to make things even clearer in the future.

Best regards,
Team dé VakantieDiscounter

Rated 1 out of 5 stars

I had a terrible experience with…

I had a terrible experience with VakantieDiscounter. A week after booking and when I had already received flight tickets and hotel confirmation, they suddenly called to say my accommodation was “not available” anymore because of a system error. This was just one week before my trip, when everything was already planned.

The only alternative they offered was a much lower quality hotel, and when I refused, they simply canceled my booking. The customer service agent was not helpful at all, and didn’t even apologize. No compensation was offered, even though I had to find a new hotel last minute for a much higher price.

This was extremely disappointing and stressful. I will never book with VakantieDiscounter again and I do not recommend them.

26 September 2025
Unprompted review
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Reply from VakantieDiscounter

Dear Mahshid,

We are sorry to hear that you had this experience with us. We understand that cancelling accommodation, especially so close to departure, has a major impact and can incur additional costs.

In this case, our partner Corendon informed us that the booked accommodation was unexpectedly unavailable. We immediately looked for a suitable alternative, but we are sorry that this did not meet your expectations.

We understand that this damages trust, and we sincerely regret that. We will take your experience into account in our internal evaluations so that we can handle this better in the future.

Thank you for taking the time to share this with us.

Kind regards,
Team Dé VakantieDiscounter

Rated 1 out of 5 stars

Extremely terrible experience with…

Extremely terrible experience with Vakantiediscounter. I had already received my flight tickets and hotel reservation confirmation, but a few days later their rude customer service called and said the accommodation was suddenly “not available” because of an internal system error. They only offered a lower-quality hotel or cancellation — no compensation, no apology. Since it was close to our trip, prices had already increased, and we had to waste an entire weekend finding a new (and more expensive) option. Absolutely unacceptable — I will never trust or book with them again.

23 September 2025
Unprompted review
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Reply from VakantieDiscounter

Dear Mohsen,

We are sorry to hear that you had this experience with us. We understand that cancelling accommodation, especially so close to departure, has a major impact and can incur additional costs.

In this case, our partner Corendon informed us that the booked accommodation was unexpectedly unavailable. We immediately looked for a suitable alternative, but we are sorry that this did not meet your expectations.

We understand that this damages trust, and we sincerely regret that. We will take your experience into account in our internal evaluations so that we can handle this better in the future.

Thank you for taking the time to share this with us.

Kind regards,
Team Dé VakantieDiscounter

Rated 5 out of 5 stars

Easy to compare prices

Easy to compare prices on the different days. Then also getting the full package.

25 August 2025
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Reply from VakantieDiscounter

Dear Beatrix,

Love to hear that! 😊 Glad you found it easy to compare prices and even better that you got the full package sorted. That’s how holidays should start!

Best regards,
Team dé Vakantiediscounter

Rated 3 out of 5 stars

Probleem is als je even je eigen agenda…

Probleem is als je even je eigen agenda wilt checken is de evt boeking al weg zit nog geen 20 sec tussen

10 September 2025
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Reply from VakantieDiscounter

Beste Danielle,

Wat jammer om te lezen dat je dit zo hebt ervaren. We snappen heel goed dat het vervelend is als je even je agenda wilt checken en de reis al zo snel uit beeld verdwijnt. Dat voelt alsof je geen tijd krijgt om rustig te beslissen.

Het systeem werkt zo omdat we altijd actuele beschikbaarheid tonen. Zodra iemand anders dezelfde reis boekt of een prijs verandert, kan het aanbod direct verdwijnen. Zo proberen we verrassingen achteraf te voorkomen, maar we begrijpen dat dit in de praktijk ook heel onhandig kan zijn.

We nemen jouw feedback graag mee om te kijken of we dit proces gebruiksvriendelijker kunnen maken. Bedankt dat je dit met ons deelt.

Met vriendelijke groet,
Team dé VakantieDiscounter

Rated 1 out of 5 stars

Terrible customer service.

First time using this company and honestly it's not a very good experience. The customer service is so bad. No one replies at all to emails. The website claims that the best way to contact them is by email request and they will reply in 2 to 5 business days. Here I am 10 days after contact (8 business days) with still no reply. All i have done is try to contact the company about my booking and flight, reading the reviews here that state "amazing service" "great customer service" has got to be paid response.

What does a customer need to do to get "amazing service" ? Because I cannot get a reply from an email

1 August 2025
Unprompted review
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Reply from VakantieDiscounter

Dear Michael,

We’re sorry to hear that your first experience with us hasn’t been a positive one. We completely understand how frustrating it is when you try to reach out and don’t receive a timely reply. That’s not the experience we want to offer.

We’ve asked for your booking number via Trustpilot so we can help you as quickly as possible. As soon as we receive it, we’ll look into your case right away.

Thank you for your patience and for sharing your feedback. We take it seriously and would really like the chance to make things right.

Kind regards,
Team dé VakantieDiscounter

Rated 1 out of 5 stars

ruined vacation

Dutch
Goedenavond, wilt u een review?
Oké, ik heb 3 of 4 maanden van tevoren een reis naar Egypte bij u geboekt, ik weet het niet meer precies. Ik heb het beste hotel voor mezelf en mijn vrouw gekozen op basis van alle criteria, inclusief de prijs. Ik heb mijn vakantie gepland en specifiek voor deze reis een vakantie voor deze data geboekt. Maar een ander bedrijf schreef me 20 dagen van tevoren (aangezien u een reseller bent) dat mijn reis drie dagen wordt uitgesteld vanwege een geannuleerde vlucht, wat uiteindelijk al mijn plannen in de war schopt en ik eigenlijk geen keus heb. Ik kan het daar niet mee eens zijn, want ik ben specifiek op deze data met mijn vrouw op vakantie geweest. U biedt me vervangende opties aan, maar dan 2-3 van de beste opties, bijvoorbeeld met korting. Nee, u biedt me 1500 opties van de slechtste overgebleven opties aan, tegen enorme prijzen. En bovendien zou het vervangen van de reis me nog eens 25 euro extra hebben gekost. Het is uw schuld dat ik in deze situatie zit, en ik moet nog steeds voor de vervangende reis betalen (ze hadden me hier tenminste korting op kunnen geven). Jullie hebben me gedwongen om het niet eens te zijn met jullie opties en de reis te annuleren. En de reisorganisator probeerde de situatie telkens zo voor te stellen dat ik de reis zonder opgaaf van reden had geannuleerd, en niet andersom. Bovendien rekenden ze me nog eens 35 euro annuleringskosten en wat extra kosten. Bovendien moest ik de reis toch annuleren en nu, 20 dagen voor de vakantie, moet ik op zoek naar iets dat in ieder geval in de buurt komt van wat ik eerder heb gevonden. Vindt u dit normaal? Ik zal uw bedrijf aan niemand aanbevelen, ik heb er alleen maar een slecht gevoel bij en ik ben mentaal een hele week kapot geweest dankzij jullie.

English
Good evening, would you like a review?
Okay, I booked a trip to Egypt with you 3 or 4 months in advance, I don't remember exactly, I chose the best hotel for myself and my wife based on all criteria, including price. I planned my vacation, and booked a vacation for these dates specifically for this trip. But another company wrote to me 20 days in advance (since you are resellers) that my trip is being postponed for three days due to a flight cancellation, which ultimately ruins all my plans and I don't really have a choice. I can't agree, because I took a vacation with my wife specifically on these dates. You offer me replacement options, but 2-3 of the best options, for example with a discount. No, you offer me 1,500 options of the worst remaining ones and at huge prices. And besides, replacing the trip would have cost me another 25 euros on top. It's your fault that I'm in this situation, and I still have to pay for the replacement (they could have at least given me a discount on this). You forced me to disagree with your options and cancel the trip. And the operator each time tried to present the situation as if I had cancelled the trip without any reason, and not the other way around. In addition, they charged me another 35 euros for the cancellation and some fees. On top of that, I had to cancel the trip anyway and now, 20 days before the vacation, I have to look for something at least close to what I found before. Do you think this is normal? I will not recommend your company to anyone, I only have bad feelings and I was mentally broken because of you for a whole week.

31 July 2025
Unprompted review
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Reply from VakantieDiscounter

Beste Михаил,

Bedankt voor je uitgebreide bericht. We vinden het ontzettend vervelend om te horen hoe jouw vakantieplannen zijn verlopen en begrijpen heel goed dat dit voor veel frustratie en teleurstelling heeft gezorgd. Zeker als je je vakantie al maanden van tevoren zorgvuldig hebt uitgezocht, geboekt en gepland, wil je geen plotselinge wijzigingen meer krijgen, laat staan in de reisdata.

De wijziging van de vluchtdata is op initiatief van de luchtvaartmaatschappij doorgevoerd, en helaas buiten onze invloed om. We snappen dat dit een enorme impact had op jouw planning. Op het moment dat duidelijk werd dat de wijziging voor jou niet acceptabel was, hebben we de boeking kosteloos geannuleerd. De enige kosten die hierbij zijn blijven staan, zijn de verplichte bijdrage van €10 aan het SGR-fonds. De €25 die in eerste instantie nog in rekening werd gebracht, wordt inmiddels teruggestort.

We vinden het oprecht jammer dat je je zo in de steek gelaten voelt. Dat is nooit hoe wij willen dat klanten hun ervaring met ons afsluiten. Hopelijk kunnen we met deze toelichting in elk geval wat duidelijkheid geven over wat er precies is gebeurd en welke stappen zijn genomen.

Mocht je nog vragen hebben of iets willen bespreken, laat het ons gerust weten. We staan open voor jouw verhaal.

Met vriendelijke groet,
Team dé VakantieDiscounter



Dear Михаил,

Thank you for your detailed message. We’re truly sorry to hear how your holiday plans turned out and fully understand that this has caused a lot of frustration and disappointment. Especially when you’ve carefully selected, booked, and planned your trip months in advance, unexpected changes, particularly to the travel dates, are the last thing you want to deal with.

The change in flight dates was made by the airline and, unfortunately, was beyond our control. We understand the significant impact this had on your schedule. Once it became clear that the new dates didn’t work for you, we cancelled the booking free of charge. The only cost that remained was the mandatory €10 contribution to the SGR fund. The additional €25 that was initially charged has already been refunded.

We genuinely regret that you felt abandoned in this situation. That is never how we want our customers to experience our service. We hope this explanation provides some clarity about what happened and the steps that were taken.

If you have any further questions or would like to discuss anything else, please don’t hesitate to reach out. We’re here to listen.

Kind regards,
Team dé VakantieDiscounter

Rated 1 out of 5 stars

No responsibility, no service, you're on your own

Takes zero responsibility when something goes wrong. I’ve tried contacting them multiple times about issues with my booking, but neither Vakantiediscounter nor Dertour (the company I apparently booked through) is willing to take ownership. No one helps, no one cares as long as they’ve received their margin, you’re left to deal with the mess alone.

On top of that, I booked over €300 worth of extra services, of which not even half worked properly or were usable at all. Absolutely unacceptable and deeply disappointing. Shame.

15 July 2025
Unprompted review
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Reply from VakantieDiscounter

Dear Maurits,

We’re really sorry to hear that you’ve had such a frustrating and disappointing experience. We totally understand how upsetting it is when you feel like no one is taking responsibility, especially after paying extra for services that didn’t work as expected.

That’s definitely not how your holiday should begin. Even though we work with partners like Dertour, you should always be able to rely on our support when things go wrong.

We can see that you've already been in contact with us. Please know that we’re taking your case seriously and that it’s being handled (or already has been). If anything is still unclear or if you have additional questions, feel free to let us know, we’re happy to take another look.

Kind regards,
Team dé Vakantiediscounter

Rated 1 out of 5 stars

The room was awful

The room was awful, you could hear your neighbour talking, going to the toilet even sneezing. Never ever slept so bad. It was just horrible and the people were not friendly at all!!!

21 July 2025
Unprompted review
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Reply from VakantieDiscounter

Dear Lara,

We're really sorry to hear that your stay was such a disappointment. We completely understand that when you're on holiday, you expect to sleep well and be welcomed in a friendly way. If that's not the case at all, it's understandably very frustrating.

We’ve asked for some additional booking details via Trustpilot. With that information, we can properly review your experience and discuss it with our partners.

As soon as we receive those details, we’ll get right on it.

Kind regards,
Team dé VakantieDiscounter

Rated 2 out of 5 stars

NEVER AGAIN

The staff couldn’t even manage a smile. The animation house for kids was almost always closed. The shows feature half-naked women dancing, and you can clearly see they’re being forced to perform. Why does the water get turned off on the water slides and in the kids’ pool? From 16:00 to 17:00, only ice cream is available, and if you’re standing in the ridiculously long line and finally get to the front at 17:00, you’re turned away.

The hotel room had so many issues. A sewer smell came from the toilet and shower, lights were broken or falling over, the mirror was cracked. Housekeeping took the money but didn’t clean the room or restock clean towels. The minibar wasn’t refilled either. It’s supposed to be an all-inclusive hotel, yet you have to pay for games and even a milkshake.

The food was not varied at all—we, as a family, ate out for five days. The toilets in the hotel were dirty and often had no toilet paper, even right after they were supposedly cleaned. As for the elevator, we once waited 15 minutes before it arrived. And be careful—the floor numbers in the elevator don’t match what’s announced, so you might get off on the wrong floor.

It felt like nobody wanted to be there, and everyone was just doing it for the money. And then if you want Wi-Fi, you have to pay 60 euros for 7 days? —this is supposed to be an all-inclusive hotel.

16 July 2025
Unprompted review
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Reply from VakantieDiscounter

Dear Jessica,

How sorry to hear that your stay was disappointing. This is obviously not how your holiday should be.

We would like to explain that all inclusive can be different at every accommodation. On our website you can read exactly what that means and what to look out for: https://klantenservice.vakantiediscounter.nl/hc/nl/articles/360056535292

Soon you will receive an invitation to share your experience with the hotel. This will help not only other travellers, but also us to keep improving.

Met vriendelijke groet,
Team dé VakantieDiscounter

Rated 1 out of 5 stars

Ignored for Two Months — Then Charged Double


In May, I contacted Vakantiediscounter to request a change from half board to all inclusive. The same day, I received a reply confirming that the change was possible for an additional €370. I immediately confirmed that I wanted to proceed with the change.

Unfortunately, I received no further response for almost two months. Despite following up via email, I was completely ignored. After nearly two months, I was finally contacted again — only to be told that the change was now possible, but at nearly double the original price.

I find this unacceptable. The price increase is not my fault; it is clearly the result of negligence on the part of Vakantiediscounter, who failed to act on my confirmation in a timely manner. What’s even more disappointing is the lack of communication — no one even bothered to reply for weeks.

16 July 2025
Unprompted review
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Reply from VakantieDiscounter

Dear Milena,

We're really sorry to hear how this has gone. We completely understand that you're disappointed and frustrated, especially since you confirmed the change right away and then didn’t hear back for so long.

Being contacted again weeks later, only to hear that the price has increased significantly, is not how things should go. This simply shouldn’t happen.

We’re currently looking into this internally to find out exactly what went wrong. As soon as we have clarity, we’ll get back to you as quickly as possible.

Thank you for your patience, and once again our sincere apologies for the inconvenience.

Kind regards,
Team dé VakantieDiscounter

Rated 5 out of 5 stars

Very good prices and has all the…

Very good prices and has all the information you need.

11 July 2025
VakantieDiscounter logo

Reply from VakantieDiscounter

Dear Eleftherios,

Thanks a lot for your lovely words! Great prices and clear info, that’s exactly what we love to hear 😄 We’re super happy you found everything you needed to book your holiday with confidence.

Best regards,
Team dé Vakantiediscounter

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