Vale Blinds Reviews 

I couldn't for the life of me work out the manufacturer or model of 2 different skylights. Sharon at Vale Blinds was extremely helpful in identifying them from photos and giving me instructions to confirm the exact models. They have an enormous range, prices are very competitive and delivery quick for a bespoke product. Excellent!

Vale blinds are an extremely helpful and professional company. I ordered Velux window blinds and they arrived promptly and very well packaged. Instructions to install are pictorial and very clear and everything is supplied to fit without having to open your own tool box! The blinds are a really lovely quality and I’d return to this company every time!

I needed to purchase 2 blinds for my Dakea windows, so rang Vale Blinds for advice regarding the different makes. Sharon was really helpful, friendly and gave me advice so that I could make an informed decision. I ordered custom sides blinds with a two-week turnaround on Monday, 20 March (I wrote a note on my order to see if they could be ready before I went on holiday). Sharon emailed me back to let me know that she would keep an eye on my order and give me updates and on Tuesday, mailed me to let me know they would be with me on Thursday. Fantastic customer service. Thank you!

Fab customer service. Blinds are perfect fit. Very helpful

An excellent company to deal with. Would highly recommend as when we had an issue it was dealt with in a timely and professional manner.

Sharon at Vale blinds couldn’t have been more helpful. I needed new blinds for a pair of elderly (25+ year old) Roto skylights and had tried other suppliers, all of whom gave up when I couldn’t supply a model reference. Working from just the glass measurements Sharon found the model and specified replacement blinds. These arrived promptly and fitted, after minor adjustment to the side rails. They have transformed the skylights and I am very pleased with them. I would heartily recommend Vale Blinds.

Very poor written instructions. Ensure you secure the runners after attaching the blind cassette. Watch the video and you will fit the blinds easily. The video instructions are not the same as the written ones. Vale blinds would not accept the written instructions are wrong.
Customer service is average, depends who you speak to. Debbie very helpful, her colleague not so.

Excellent product at very competitive price. Good company to deal with - always there at the end of the telephone line.

Vale Blinds is a great little company, customer-focused and pro-active. I bought a total of 5 Velux blinds from Vale Blinds but one was faulty. I needed to send a video to Velux to demonstrate the problem but Sharon at Vale Blinds was very helpful in organizing a refund for me. Prices are very competitive and deliveries were prompt. I would have no hesitation in buying from them again.

A great company to deal with. We have some unusual skylights that are difficult to find blinds for. They were excellent at checking what blinds would fit. They arrived within a week and were very easy to install. Highly recommended.

We bought some blinds for our Dakea skylights and they are fantastic. So easy to install and completely black out.
Great product and service also!
Thank you

My Velux blind has broken due to poor design as velux have used plastic for the rings where the strings run through and this has gradually worn out. This is clearly a product not fit for purpose however Vale blinds consider that a £75 blind has done really well by breaking after less than 4 years!!! Needless to say they have refused to do anything about it. Not the kind of customer service I expect and will definitely not be buying anything from them again.

I asked them for help in identifying the manufacturer of my roof windows, which is a niche vendor. They replied swiftly and gave me the right name. Great customer service!

Ordered a Velux blackout blind through this company and glad to say it was very straight forward. Ordered very late one night and received the week later. Installed very easily, instructions included, along with plenty screws and a screwdriver. Cant fault this company. Thankyou

Ordered some solar powered Velux blinds back in March. They e-mailed me almost straight away to note that these blinds are shipped directly from Velux, and have only recently gone back in to manufacturing so there would be a delay in getting my order to me. I loved this pro-active contact. All too often you find retailers that would gladly take your money, and wouldn't hear another word from until you chase them. The blind arrived pretty much exactly on the date they said they would, we fitted them today and they are just fantastic. Brilliant service all around.

I recently ordered a bracket for a Velux roof blind from Vale Blinds at a cost of £8.40, (including postage). It arrived in good time but when I opened it, I discovered that it consisted of a small piece of plastic and three small screws. A few days later I received a Velux Duo roof blind, also ordered from Vale Blinds, only to find that the same bracket was included. To cut a long story short, I complained to Vale Blinds, who responded immediately with an apology and a full refund for the bracket. They pointed out that this is the price Velux charge for the bracket and that they had not added to that price, which is correct. Also, that the bracket is not normally included with this particular blind. Velux products are not cheap but I believe they are quality products and I understand their after-sales service is second to none. However, I can hardly think that anyone receiving these Velux brackets would be happy with their purchase.
I should like to thank Vale Blinds for an excellent response to my complaint and I shall certainly consider buying from them in the future.

Electric blind keeps breaking, on my 3rd battery in 3 years and customer service is pretty bad. Should look after your customers better!

Excellent Customer Service received from Sharon at Vale Blinds. I send an email to the company to see if they could assist me to identify what Rota blind I required as it was not apparent from the glass size. Sharon was so helpful and after a few emails, Sharon identified what I required. She was excellent, if only all companies where the same to deal with. I could not recommend Vale Blinds more highly - they were excellent and big thank you from me!

This company was recommended to me by a professional blinds installer. I have received great service through order process to completion. As amature blind installer I have had questions with measurements etc, but all that was solved and the blind made By Luxaflex through Vale Blinds is so amazing and so amazing again!, that i am taking time to review. It is perfectly serving the purpose and looks great. Highly recommended the company and the products. Was easy to install too, looking through the manuals online.

Great experience with Vale Blinds, particularly with their customer service. Very prompt and professional.

Ordered Luxaflex Tru-Fit blinds where they have helped corrected and refunded after I informed them about the dimensions. They have then proceeded to help confirm with Luxaflex on the correct method to measure. All via email which I prefer.

Delivery was a lot faster than expected. Very happy with Vale Blinds and would definitely go back.