Vale Blinds Reviews 

Great customer service. I had a query about a blind I purchased some years ago and although it was out of warranty, the service department gave me good advice about what part was most likely to be needed and offered me a refund if it wasn't. Happily, it's all fixed now - and their prompt helpful service much appreciated.

Great service from Vale Blinds Direct. One blind was faulty from Velux and after checking I wasn't installing incorrectly a replacement was sent out. Top-quality customer service and fast response. Great company to deal with.

We live in a cottage with beams so it’s been difficult finding something to fit our windows. These Intu blinds are prefect! We ordered 1 to make sure we had measured correctly then ordered another 4 blinds. Fitted this evening in no time. Super quality, Great service. We are so happy with them.

Living in Northern Ireland I ordered 2 velux blackout blinds from this company after a 2+hour browse online at so many different suppliers.
I was astonished at the swift delivery, pleased with the packaging and the product is excellent.
Thankyou Vale blinds I am very glad to recommend your company. 😊

I ordered velux blinds from vale blinds which were promptly delivered without fuss. I then went back and ordered a pole to be able to operate them without standing on a chair. I had to ring and ask for help and was impressed by the helpfulness and politeness of the lady I spoke with on the phone today. They have a good online system providing information about delivery times after you've placed your order too and the products I bought were very competitively priced.

We had some roof windows that were not a standard size and this was the only company that actually stocked the correct size without having to start cutting them. I was worried about getting the measurements wrong but they were so helpful.
The vale for keylights were so easy to put up and they look great. We bought the 'metal' colour which is a lovely light shade of grey.

I ordered an extra-wide Luxaflex blackout roller blind.

Things I liked:
► It actually works, I didn't expect to find a blind wide enough to span my large window.
► It has a beautifully smooth operation both up and down.
► It looks fantastic. The end brackets are really slim and neat.
► Nice metal bead chain with no apparent joins.
► The mechanisms come as ready-assembled as they can be, chain already threaded.
► Quick response from customer service to any query.
► Lots of choices on the website.

Things I didn't like:
► Not clear on the website that the "Exact" measurement option means the distance between the brackets, not the width of the material that you are going to get.
► No delivery tracking, although it did arrive on the day that customer services estimated.
► Minimal installation instructions. i.e. those you see at the time of ordering are all you will get.
► The chain is too short...although they claim that is a safety thing.
► Being big and heavy, needs two people to install. (Can't avoid that one.)
► It wasn't cheap!

I would buy again from Vale Blinds.

Ordered a Venetian blind for a Velux - something I had difficulty sourcing before - and can’t recommend it enough. I am delighted with my blind, was able to install it myself with the instructions provided. No drill required! It looks great and affords so many options in terms of privacy/ light. The service and communication has been of a high standard throughout. Courteous, helpful and prompt. Many thanks!

Ordered velux Window pole online and speedy delivery which was free and best price online by far.

We ordered 2 blinds which were 2 cm different in width, one came with 2 tapes and the other with 3! The company refused to understand that the blinds looked silly on the same wall and said we had to buy a new one. A total lack of customer care considering we had waited 4 months and the first ones arrived half baked. The blinds were meant to be the same length but are not when closed. A cheap faulty product and the company refuses to give a refund. Steer clear!

Ordered blackout blinds for my little girls room that were not blackout at all. I'm not normally one to leave a review but these were so bad! Wish I could upload a picture to show you as I can't believe how much light they let in. Contacted vale blinds but they didn't want to know and said there was nothing wrong with them.

I contacted many companies to assist with a ceiling blind. Unfortunately, the one in situ had no manufactures plate so I had no reference other than window measurements. Of all firms, Vale Blinds were the only ones who bothered to respond or seemed interested in helping. From their (Alan was the chap who replied) experience, and my measurements, they were able to determine that it was a Roto blind and provided the necessary details for the window model and code. Taking a punt, I ordered and the blind arrived.
The fitting instructions aren’t brilliant but I had the new blind in place in less then 30mins. The first time I have ever fitted one.
It looks great and my customer is extremely happy. And of course, the ‘black out’ blind does what it says on the tin. Thanks Alan and team.

Atrocious customer service.
After buying many geniune Velux blinds from this company, I decided to buy one of their generic brands, I wish I didn't.
Sub standard product and when I complained they wanted photos, not once, but 3 times.
I just wanted to change this product for a geniune Velux product which i have never had problems with.
I would never deal with this company again, the rudeness shown was unbelievable.
I don't know how companies like like this survive nowadays.
Beware.........

Very good experience overall with the company. Great customer service from Duncan who fixed our blinds! Thanks guys.

Excellent blinds, simple and quick to fit, fast delivery and cheapest I found online. No drill required just 4 screws in each blind and no packaging waste. Took my Mum and I 20 minutes to fit 2 blinds. We ordered the Vale for Roto blackout blinds. Blackout really effective, no light gets through. Have ordered another for the home office. Thank you!

First class service from Vale blinds, excellent from start to finish. Excellent if you need to ring up and query, offering little or no wait time and friendly service.

High quality product which arrives incredibly quickly. Can’t fault them

I ordered the wrong blinds (very similar codes), they were returned (no cost) and I received a full refund - fantastic!

Ordered two vale velux compatible blinds, I have to say from start to finish I have been impressed. Entered the window code selected colour and within a week they were delivered. Fitting took less than 5 mins per blind and fitting the window exactly. Quality is very high and value for money. Great work vale. Well impressed

Excellence from start to finish. Staff extremely friendly, helpful and knowledgeable. Couldn’t use online ordering because of our postcode area and every phone call was dealt with impeccably. Received samples quickly and all 12 Roof blinds arrived within 48 hours even in these new covid restricted times. Blinds are exactly what we were looking for and so easy to fit, literally took less than 5 mins each. Couldn’t believe the amazing price either, especially given the superb quality and service we received. I’d searched for two years for the right blinds, Thank you Vale Blinds!

I required some clips for the pleated blinds I have on my conservatory roof. A gentleman from Vale Blinds contacted me within an hour of my order to confirm that they didn'have the number I had ordered and we discussed reducing the number. I asked if they could be posted rather than couriered and it was agreed. A confirmation of the order followed and the goods arrived a day or so later. I cannot recommend Vale Blinds more highly for the efficient and personalised service they gave me. I will use them again without question.
Mike Wood BEM