Valued Opinions Reviews 

804
TrustScore 3.5 out of 5

3.4

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Review summary

Created with AI, based on recent reviews

Evaluating 64 reviews, most reviewers were somewhat happy with their experience overall. Consumers generally find the online platform very easy to navigate, frequently appreciating the wide variety of interesting surveys available to complete regularly for earning extra pocket money. Many people also note that the customer service team responds quickly and efficiently when technical questions or account issues suddenly arise. However, some reviewers were not happy with sudden account suspensions and unexpected access closures experienced after actively participating for many years. Some people mentioned being disqualified late in a survey process without receiving fair rewards for the valuable time they spent providing careful answers.

What people talk about most

Website

Users describe ambiguous interactions with website, reflecting a mix of long-term satisfaction and sudden... See more

Customer service

People report ambiguous experiences with customer service, as reviews reflect a sharp division in user... See more

User experience

Reviewers highlight ambiguous aspects of user_experience, as experiences with the platform vary... See more

Response time

Consumers find response times to be prompt and efficient, expressing great satisfaction with the speedy... See more

Service

Clients share ambiguous opinions on service. Some consumers report frustrating issues such as unexpected... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I'd give it higher but for the fact that I'm getting much fewer surveys to participate in, and a company that I redeemed survey points through has been removed. However the response when notified of... See more

Rated 4 out of 5 stars

I had the frustration of completing a long survey & was about to Submit when a notice came up saying I didn't qualify. Of course this should have appeared at the start. I was very annoyed & told the... See more

Rated 4 out of 5 stars

I do enjoy doing the surveys and appreciate the points which go toward the gift card. Certainly helps with our low budget and rising costs. The only reason I have scored a 4 is at times it is difficul... See more

Rated 4 out of 5 stars

Generally satisfied with Valued Opinions surveys - although seem to miss out on many for what appears to be my age (69). In terms of the survey failing to progress - my notification of the survey tem... See more


Company details

  1. Money & Insurance

Information provided by various external sources

Valued Opinions is a market Research panel that offers our valued members great rewards and gift vouchers in exchange for taking surveys. Getting started is easy - simply sign up and start earning today!


Contact info

3.4

Average

TrustScore 3.5 out of 5

804 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

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How this company uses Trustpilot

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3.4

All reviews

(804)

65 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Faulty surveys punish respondents

Some surveys have faults in them. That's down to the survey clients rather than necessarily VO, but seldom do VO seem able to have those faults fixed. The survey clients seem to have a presumption of perfection, so that if we respondents give accurate, honest answers to faulty questions we suffer the punishment in terms of our repute within the clients' respondent profiles. Such a system creates an incentive for respondents to answer surveys not honestly but instead cynically, so the clients' presumption of perfection is actually undermining the quality of the data they collect, creating junk data.

An example: one survey I correctly gave gender: male, age range: 50-59, but at the end the "check" questions were female, age 55-59, and correctly answering them both as "no" meant I was tagged as giving false/unreliable answers and so have been blocked from a great many subsequent surveys by that client, all because of the inconsistency of the age ranges in *their* system, not my behaviour.

20 September 2023

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