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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, competitive pricing, and efficient delivery. Many people appreciate the helpful and friendly staff, especially the delivery drivers, who are often described as polite and professional. The ordering process is frequently noted as easy and straightforward, with many consumers highlighting the convenience of early deliveries. However, some customers also noted issues with order fulfillment, including significant delays and unexpected changes to delivery dates. A few people mentioned problems with communication regarding these delays, and some experienced difficulties with unexpected price increases or additional charges.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery service. Many customers praise the fast and punctual... See more

Price

Clients share positive opinions on price, with many finding the prices to be good, competitive, and even the... See more

Order

Customers had ambiguous experiences with order. While some reviewers praised the easy ordering system, good... See more

Service

Reviewers mention positive feedback about service. Many customers praise the excellent and efficient service,... See more

Staff

Customers consistently note positive experiences with staff. Many reviewers highlight the kindness, patience,... See more

Based on these reviews

Rated 5 out of 5 stars

Always delivers when scheduled. If I order too much oil they will credit difference back into my bank account which a lot of companies do not. Have had trouble in past with a company deducting £20 bec... See more

Rated 5 out of 5 stars

I pay an amount each month into my Value Oil account which is like a saving plan, then when I need to order oil I don't have a big bill to pay. I don't miss the amount I pay via direct debit. I used s... See more

Rated 5 out of 5 stars

Delivery was earlier than expected, which was good. (Although I didn't hear about this until the same morning, which could have been awkward.) The driver came with a smaller tanker, as requested, wh... See more

Rated 5 out of 5 stars

Value Oils provided an excellent service. They were competitively priced and delivered exactly when they said they would. The driver was very friendly and polite. I would use Value Oils again and defi... See more


Company details

  1. Heating oil supplier

Written by the company

ValueOils.com is the UK’s leading independent online home heating oil price comparison website. We are headquartered in Belfast and supply home heating oil (Kerosene) and gas oil (Red Diesel) to thousands of customers in every part of the UK daily. ValueOils.com can offer you cheap heating oil every day by comparing fuel prices from our extensive network of suppliers, presenting you with the best price and delivery options available for your postcode. With every quote we provide, we always offer the cheapest oil prices that we have available - guaranteed.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

518 reviews

5-star
4-star
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2-star
1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Always order from this company…

Always order from this company since moving to an area that needs oil, so easy to use and we love the fact that you can do monthly payments through PayPal as a lot of companies don’t so makes ordering a lot more stress free.
Drivers always leave everything as it was don't have to worry about not being in when they turn up

17 March 2025
Unprompted review
Rated 1 out of 5 stars

Terrible customer service delivery not received

Terrible customer service
Was given a date of the 25th for delivery, they had taken my money 3 weeks before.
Come the 25th no emails or info on the delivery.
I called them, they had no clue on what was happening to my delivery and had to contact the local supplier who was delivering.
Obviously I had been forgotten about as they then said they had rescheduled the delivery for the 29th.
Keep your customers informed! That's good business practice.
Will not use this company again!

25 March 2025
Unprompted review
ValueOils logo

Reply from ValueOils

Hi Mr Ball, thanks for your recent order and reveiw.
I have checked our system and can see that the order was due by the 26th March and was delivered on the 27th March, 1 day late - please accept our apologies for the delay and any inconvenience caused.

Rated 1 out of 5 stars

Had another supplier delivery of 500…

Had another supplier delivery of 500 litres of oil 12th March as was running out, 19th March checked the tank as expected delivery and was showing half a tank. 20th only got around 250 litres. Been a constant nightmare trying to resolve the issue. Its a 1100 litre and there's no way I used 250 litres in 2 weeks.

20 March 2025
Unprompted review
ValueOils logo

Reply from ValueOils

Hi Phil, Thanks for your comments.
We’ve reviewed the delivery details from March 19th, including the trading standards approved meter print, which confirms that 500 litres of oil were dispensed. Our driver has also confirmed that the full amount was delivered as per the proof of delivery (POD) note and mentioned that he didn’t talk to you. If you are still unsure of the delivered quantity you can reach out to trading standards (consumer protection body) who will be able to assist / investigate further

Rated 2 out of 5 stars

Ordered a delivery of heating oil on…

Ordered a delivery of heating oil on the 28th February, confirmation email stating on or before the 18th March upto 1900.
No delivery received by the stated date/time, no communication to advise it would be delayed and took me to chase them via email as you can only leave a message via phone lines to be told new delivery date 19th March by 1900.

They were the cheapest and for good reason, will not be ordering from them again, BoilerJuice never missed a delivery date and the tanker was always early.

18 March 2025
Unprompted review
ValueOils logo

Reply from ValueOils

Hi Mr Hendy, thanks for your recent order and reveiw.
I have checked our system and can see that the order was due by the 18th March and was delivered on the 19th March, 1 day late - please accept our apologies for the delay and any inconvenience caused.

Rated 5 out of 5 stars

Easy life

Oil very easy to order on line for an old dear of 86.
It is a,ways delivered very quickly from yourselves.
I have been with you for many yearsb

6 February 2025
Unprompted review
Rated 5 out of 5 stars

Top notch service at low prices!

Prompt delivery at a competitive price. What more could you want? Delivery driver was really kind and helpful. Top notch service. Internet ordering system very convenient indeed. Very pleased!

26 February 2025
Unprompted review
Rated 5 out of 5 stars

Impressive service from order to…

Impressive service from order to delivery👏Fair price quoted online, always best price as per comparison sites. Delivery is as stated or sooner. Delivery driver friendly, helpful and willing to dip tank to advise quantity total after filling tank. Living in the country used to mean a phone call on the day for directions but Value Oils record exact location after first delivery. Thank you.

25 February 2025
Unprompted review
Rated 5 out of 5 stars

Great to know we can rely on a…

Great to know we can rely on a reasonable price and delivery within a good time frame even at the cheapest price . The local companies used are so accommodating too and always let me know in advance of the delivery date and time which is crucial so I can unlock the gate and not miss a much needed delivery.

6 March 2025
Unprompted review

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