Excellent Customer Service, treated as an individual. Great listening skills and the knowledge of each person I spoke was outstanding. The ordering process was easy, the guys take responsibility if... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Ben Haghi and Muheed Ali have been super helpful in helping me make my mind up about my new lease contract. I’ve leased with Vanarama for nearly three years now and, was initially a bit apprehensive... See more
Company replied
This will be my second lease car with Vanarama and each time the agent has been exceptionally helpful and knowledgeable. Godfrey was extremely professional and made the whole process incredibly easy a... See more
Company replied
Company details
- #25 of 37 best companies in Car rental service
- #25 of 44 best companies in Motor vehicle dealer
Information provided by various external sources
Multi award winning Van and Car leasing broker. Sponsors of The Vanarama National League
Contact info
Mark Road, HP2 7BW, United Kingdom
- www.vanarama.com
4.7
Excellent
8K reviews
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Do not use this company
Do not use this company . All they are after is squeezing you for money once you sign up . Every time it goes for a service through their scheme or needs tyres you have to pay additional mileage costs as they use some weird system , even through you are not over the ocntractual mileage . AVOID AT ALL COST !
5 November 2025
Unprompted review
Reply from Vanarama
Good evening Matt, thank you for taking the time to leave feedback,
We cannot charge a customer excess mileage if they have not exceeded their original contracted amount.
The excess mileage charges are also stated on both your Vehicle Order Confirmation and Maintenance agreement, which you are required to sign before we can add the service plan to your deal.
Thanks,
Lauren
Reply from Vanarama
Hi Andrew,
We appreciate you taking the time to share your kind words, and we are so glad that we could be helpful and friendly!
Thanks,
Lauren
Will was very nice
Will was very nice, and understanding when I couldn't remember simple details,
1 November 2025
Reply from Vanarama
Hi Julie,
We appreciate you taking the time to share your kind words. We are so glad that you felt supported and understood during your interaction with our team.
Thanks,
Lauren
Easy and quickly to do my application
Easy and quickly to do my application, customer service really good
30 October 2025
Reply from Vanarama
Hi Patricia,
We're happy to hear that our application process was easy and quick for you. We appreciate your kind words about our customer service.
Thanks,
Lauren
Reply from Vanarama
Hi Michael,
We appreciate your kind words! We are so glad that we could be of assistance and provide a positive experience.
Thanks,
Lauren
Its so easy
This is the third time ive used vanarama to lease a car. It is so easy, godfrey found me the best deal which i was more than happy with. Will certainly be my first port of call when lease runs out.
30 October 2025
Reply from Vanarama
Hi William,
We're happy to hear that leasing a car through us has been easy for you again. We're so glad you were happy with the deal and appreciate your continued trust in our services.
Thanks,
Lauren
great service !
27 October 2025
Reply from Vanarama
Hi Stephen,
Thank you for the positive review. We appreciate your feedback!
Thanks,
Lauren
Used this company now for 10 plus years…
Used this company now for 10 plus years always happy to help and sort any questions
24 October 2025
Reply from Vanarama
Hi Paul,
We're happy to hear that we've consistently met your needs over the past decade. We appreciate your long-term trust and are always ready to assist you!
Thanks,
Lauren
Reply from Vanarama
Hi Richard,
We are happy to hear that you found our service quick, simple, and well-priced. Thank you for your positive feedback; we appreciate it.
Thanks,
Lauren
I had been on the Vanarama website and…
I had been on the Vanarama website and had in mind the vehicle I was choosing but wanted to speak to someone, as I had a few questions.
I rang, got straight through to Kwame, and within minutes had all my questions answered and my vehicle details confirmed and ordered all within 15 minutes.
The documents were all emailed and easy to follow, sign and send back.
Excellent service and excellent quotes.
20 October 2025
Reply from Vanarama
Hi Jonny,
We're happy to hear that you had such a positive experience! It's great to know that you were able to quickly get the answers you needed and complete your order efficiently. We appreciate you taking the time to share your feedback about our service and easy-to-follow documentation.
Thanks,
Lauren
Amazing help throughout my initial…
Amazing help throughout my initial enquiry through to order confirmation 👍
Absolutely top class
Thankyou so much 🤩
21 October 2025
Reply from Vanarama
Hi Ray,
We're happy to hear that you had a top-class experience with us, from your initial enquiry through to order confirmation. Thank you so much for your amazing feedback!
Thanks,
Lauren
I,ve dealt with Vanarama for 10 plus…
I,ve dealt with Vanarama for 10 plus years and found them to be very helpful and professional in their approach. They have found a vehicle for my needs each time and remain my go to for leasing a vehicle
19 June 2025
Reply from Vanarama
Hi Sam,
We appreciate your continued trust over the past 10 years. We're glad to hear that our team has consistently met your needs with a professional approach in finding the right vehicle. Thank you for your positive feedback!
Thanks,
Lauren
Smooth process from the start.
17 October 2025
Reply from Vanarama
Hi Graham,
We're happy to hear that your experience was smooth. Thank you for your positive feedback. We appreciate it very much.
Thanks,
Lauren
Great experience.
Great experience.
helpful Staff made clear what was available cost involved. Delivery times. Very easy process.
17 October 2025
Reply from Vanarama
Hi there,
We're happy to hear that you had a great experience! It's wonderful that our helpful staff made the process easy and clear for you. Thank you for your positive feedback.
Thanks,
Lauren
Amazing customer service
All the colleague's I spoke to were all pleasant and polite, they made you feel like you was worth talking to, nothing was to much for them.
I would 100% recommend to family and friends, if you’re looking to purchase a car.
16 October 2025
Reply from Vanarama
Hi Lynne,
We're happy to hear that our team made you feel valued and provided excellent support. We appreciate your recommendation and are grateful for your positive feedback!
Thanks,
Lauren
Reply from Vanarama
Hi Ashwin,
We're happy to hear that you found our customer service very nice and the explanations helpful. Thank you for your positive feedback!
Thanks,
Lauren
Great offer.
Great offer.
Though the process to get acceptance from a lender was painful and prolonged.
9 October 2025
Reply from Vanarama
Hi Neil,
We're glad you liked the offer. We apologise that securing lender approval took longer than expected. We appreciate your feedback and will review the process.
Thanks,
Lauren
Great service
Great service. Very helpful. 4th car I've had now. Better than other companies I've used
10 October 2025
Reply from Vanarama
Hi Mick,
We're happy to hear that our service has been helpful for you and that you've had a great experience with us. We appreciate your continued business and feedback!
Thanks,
Lauren
Release new vehicle
Was a good experience very straight forward and Godfrey did a great job of finding a good price and keeping intouch right through
9 October 2025
Reply from Vanarama
Hi Stewart,
We're happy to hear that your experience was good! We appreciate your feedback and are so glad that the process was straightforward and you were kept informed.
Thanks,
Lauren
Appalling service from start to finish…
Appalling service from start to finish for someone looking after elderly parents and completely dependant on this happening. Placed the order over 3 months ago, had little to no contact other than automated messages telling me all was OK. Until after all that waiting I was informed that it would be at least another 6 months before I could get the car I was told would have been here by now. The issue was down to communication between Vanarama and factory / dealer. I was then given the option to change the car without the need to go through further finance check etc. Did this and changed the car and was then told the whole thing was falling through even though the car was the same value etc. So after 3-4 months I'm being told there's no option and they have wasted all this time whilst I have a dire need for transport for my parents! What a complete waste of time, and Vanarama are not interested in the significant inconvenience they've caused my parents health and living conditions without a car. To say I'm vexed would be an understatement. The only option I was given was to cancel the order and make a new application which might lead me down the same garden path again. No recourse for this company messing their customers about, causing significant inconvenience and not paying the price as they just put the phone down and the problem goes away from them. Sort out your processes, how do you allow this to happen to your customers?
8 October 2025
Unprompted review
Reply from Vanarama
Good afternoon Mr Jan, thank you for taking the time to leave feedback.
I have looked further into this and can see the order was initially delayed due to the supplying dealer not submitting the order on their end, and not informing us for a number of weeks. We liaised with the relevant parties and managed to source a new vehicle however, we take full responsibility for the lack of contact around this.
Upon trying to rectify this issue, the finance company let us know they would not be proceeding as the vehicle which was ordered in your name is being used by an individual not directly associated with you at your current address.
I appreciate this is not the outcome you were expecting and sincerely apologise for the additional stress this has added to your current situation.
Thanks,
Lauren
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