Vanarama Reviews 8,370

•

4.7

Car rental service

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Review summary

Created with AI, based on recent reviews

Looking at 371 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and extensive knowledge, making the leasing process smooth and stress-free. Many people highlight the excellent customer service, noting that agents are easy to talk to, provide clear explanations, and go above and beyond to assist. The overall user experience is described as easy, efficient, and straightforward, with many appreciating the clear communication and quick responses. However, some customers also noted issues with pricing, experiencing unexpected increases or being offered more expensive alternatives after an initial quote. A few other people felt dissatisfied with the customer service, mentioning a lack of empathy, slow responses, or difficulties in resolving ongoing issues.

What people talk about most

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the staff for being helpful,... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the helpful, efficient,... See more

Customer service

Consumers find customer service to be positive, with many praising excellent communication, quick responses,... See more

User experience

Clients share positive opinions on user experience, highlighting an easy, smooth, and straightforward... See more

Price

Reviewers mention ambiguous feedback about price. Some customers praise brilliant and competitive prices,... See more

Reviews shaping this summary

Excellent Customer Service, treated as an individual. Great listening skills and the knowledge of each person I spoke was outstanding. The ordering process was easy, the guys take responsibility if... See more

Company replied

Ben Haghi and Muheed Ali have been super helpful in helping me make my mind up about my new lease contract. I’ve leased with Vanarama for nearly three years now and, was initially a bit apprehensive... See more

Company replied

This will be my second lease car with Vanarama and each time the agent has been exceptionally helpful and knowledgeable. Godfrey was extremely professional and made the whole process incredibly easy a... See more

Company replied

Company details

#25 of 37 best companies in Car rental service
#25 of 44 best companies in Motor vehicle dealer

Information provided by various external sources

Multi award winning Van and Car leasing broker. Sponsors of The Vanarama National League

Contact info

Mark Road, HP2 7BW, United Kingdom
www.vanarama.com

4.7

Excellent

8K reviews

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May use AI-assist with repliesRead more

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

Dec 3, 2025

A+ service, so helpful and professional

We rang up with a basic enquiry to get a quote, and our account manager, Aruni, was just so knowledgable, professional, and understanding, she understood fully what we wanted, gave us several options, then explained everything in full to us, giving us time to go away and talk things through, before we went back and got the full quote and order put on within hours
So painless, guided us the whole way, magnificent service.

3 December 2025

Reply from Vanarama

Dec 3, 2025

Hi Robin,

We're happy to hear that you had such a positive experience. It's great to know that our team member was knowledgeable and helpful during the quotation process, providing you with the guidance needed. Thank you for sharing your feedback.

Thanks,
Lauren

Dec 2, 2025

Very helpful and knowledgeable staff

Very helpful and knowledgeable staff, nice quick turn-around (6 days from 1st enquiry to order confirmation). A little bit of confusion over an expired ID and whether it was actually required, but resolved quickly.

2 December 2025

Reply from Vanarama

Dec 3, 2025

Hi Mark,

We're happy to hear that our staff was helpful and knowledgeable, and that you experienced a quick turnaround. We appreciate your feedback regarding the ID confusion and are glad it was resolved promptly. Thank you!

Thanks,
Lauren

Updated Dec 2, 2025

I should have had my vehicle six days…

I should have had my vehicle six days ago from Vanarama, the van arrived dirty and with 300 miles on the odometer. As is my right, I refused the vehicle and it returned.
I asked for my case to be escalated, Karen was supposed to call ? 6 hours later , Karen called , asking if I could take photographs of the vehicle, I advised this was impossible as the vehicle was on its way back , probably adding a further 300 miles to the clock.
I have contacted Vanarama now a number of times, without anyone knowing what is going on ? Karen, is either unwell, at lunch or left early this afternoon?

Someone at Vanarama could call me to inform me of what is going on ? They don’t. No excuse for not calling me.
Karen from Vanarama has just called and offered to deliver a new vehicle which again will be dirty and have approximately 300 miles on the clock !! Surely a second hand vehicle with this delivery mileage ?

26 November 2025

Unprompted review

Reply from Vanarama

Dec 2, 2025

Good afternoon Mark, thank you for taking the time to leave feedback.

We are sorry to hear your vehicle was delivered dirty and appreciate this took away the excitement from your new car experience.

Regarding the delivery process, Vanarama do not arrange this with the delivery agents and therefore are not responsible for the transportation of vehicles. That being said, all of the dealerships we work alongside arrange for vehicles to be driven to our customers, which results in vehicle accruing mileage. This does not affect customers contracted mileage and is noted down on the delivery note/handover.

As you had rejected the vehicle before Karen had spoken with you, sadly she was unable to resolve this to your satisfaction.

Kind regards,

Lauren

Dec 1, 2025

All dealt with smoothly and efficiently

Reply from Vanarama

Nov 18, 2025

Hi Steve,

Thank you for your positive feedback; we appreciate it!

Thanks,
Lauren

Nov 13, 2025

Process was easy

Process was easy, quick and everyone was really helpful.

13 November 2025

Reply from Vanarama

Nov 14, 2025

Hi Jenna,

We're happy to hear that the process was easy and quick! We appreciate your positive feedback and are glad everyone was helpful.

Thanks,
Lauren

Nov 12, 2025

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