Excellent Customer Service, treated as an individual. Great listening skills and the knowledge of each person I spoke was outstanding. The ordering process was easy, the guys take responsibility if... See more
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Review summary
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Ben Haghi and Muheed Ali have been super helpful in helping me make my mind up about my new lease contract. I’ve leased with Vanarama for nearly three years now and, was initially a bit apprehensive... See more
Company replied
This will be my second lease car with Vanarama and each time the agent has been exceptionally helpful and knowledgeable. Godfrey was extremely professional and made the whole process incredibly easy a... See more
Company replied
Company details
- #25 of 37 best companies in Car rental service
- #25 of 44 best companies in Motor vehicle dealer
Information provided by various external sources
Multi award winning Van and Car leasing broker. Sponsors of The Vanarama National League
Contact info
Mark Road, HP2 7BW, United Kingdom
- www.vanarama.com
4.7
Excellent
8K reviews
Asks customers to review
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Reply from Vanarama
Hi There,
We appreciate your feedback and are here to support you during the wait for your new car in the coming weeks.
Thanks,
Lauren
Very quick and easy experience :)
23 December 2025
Reply from Vanarama
Hi Michael,
We're glad you found the experience quick and easy. Thank you for your positive feedback; we appreciate it a lot.
Thanks,
Lauren
Easy and quick
The experience was very easy and quick with everything explained fully.
23 December 2025
Reply from Vanarama
Hi Stuart,
We're happy to hear that your experience was easy and quick, and that everything was explained fully. Thank you for your positive feedback!
Thanks,
Lauren
They do not deserve 1 star
They do not deserve 1 star, a terrible company and customer service and experience We lease 5 vans with alleged maintenance contract. Van go into limp mode forcing drivers off road and to book service. Can never get a service booked takes weeks, they hire a car to you for 7 days and then its tough luck, no van!!!!!!!!!!
23 December 2025
Unprompted review
Reply from Vanarama
Good morning, thank you for taking the time to leave feedback.
We are sorry to hear you have been experiencing issues with your vehicles and would like to look into this for you.
Please could you provide further information and I will escalate.
Thanks,
Lauren
Reply from Vanarama
Hi Andrew,
We are happy to hear that you found our service to be enthusiastic, efficient, and professional. Thank you for your positive feedback!
Thanks,
Lauren
Very helpful
18 December 2025
Reply from Vanarama
Hi Jimmi,
Thank you for the positive feedback; it truly means a lot to us.
Thanks,
Lauren
Ben Haghi and Muheed Ali have been…
Ben Haghi and Muheed Ali have been super helpful in helping me make my mind up about my new lease contract. I’ve leased with Vanarama for nearly three years now and, was initially a bit apprehensive about entering a new lease agreement. Ben and Muheed quickly put me at ease though and reassured me with their great salesmanship and advisory skill sets. I was clearly informed of my options and, my questions were answered informatively.
In the end, I felt comfortable with the decision I made and I hope they are acknowledged for their great salesmanship after helping me secure my new lease.
18 December 2025
Reply from Vanarama
Hi Ibrahim,
We're happy to hear that you had a positive experience! It's great to know that our colleagues were helpful and reassuring while assisting you with your new lease contract. We appreciate you highlighting their salesmanship and advisory skills. Thank you for your feedback.
Thanks,
Lauren
Reply from Vanarama
Hi Tim,
We're glad to hear that our team communicated effectively. Thank you for your positive feedback; we appreciate it greatly.
Thanks,
Lauren
After being knocked back by two lenders…
After being knocked back by two lenders the call handlers were persistent and eventually got accepted third time lucky by a lender, can’t thank them enough they were brilliant
16 December 2025
Reply from Vanarama
Hi there,
We're happy to hear that our call handlers were persistent and helpful in getting you accepted. We appreciate you sharing your positive experience and thank you for your feedback.
Thanks,
Lauren
Easy to deal with and always answer the…
Easy to deal with and always answer the phone look forward to getting my new van
12 December 2025
Reply from Vanarama
Hi there,
We're happy to hear that you had a positive experience! We appreciate you mentioning our responsiveness and look forward to getting you your new van.
Thanks,
Lauren
Very smooth process
Very smooth process, worked around times that I was available. No issues with using them in the future
14 December 2025
Reply from Vanarama
Hi Stephen,
We're happy to hear that the process was smooth and accommodated your availability. Thank you for your positive feedback; we appreciate your willingness to use our services again.
Thanks,
Lauren
So far had a really good experience
So far had a really good experience. Only ordered the car last week so not delivered yet. The team on the phone were very efficient & friendly.
12 December 2025
Reply from Vanarama
Hi there,
We're happy to hear that you had a positive experience with our team! We appreciate your feedback and hope you enjoy your car once it's delivered.
Thanks,
Lauren
Easy & efficient
Easy people to deal with , quick & efficient as have been in past lease deals involving other vans & cars .
13 December 2025
Reply from Vanarama
Hi Nick,
We're happy to hear that your experience was quick and efficient, as it has been in the past. Thank you for sharing your continued positive feedback with us.
Thanks,
Lauren
Reply from Vanarama
Hi Sharon,
We're glad you enjoyed your experience with our staff and deals. Thank you for your positive feedback; we appreciate it greatly!
Thanks,
Lauren
Reply from Vanarama
Hi Lesley,
We're happy to hear that you found our service helpful and efficient. We appreciate your positive feedback and thank you for sharing.
Thanks,
Lauren
The person who delt with me Ben Huges
The person who delt with me Ben he was great and would say he was top dog
10 December 2025
Reply from Vanarama
Hi Alan,
We're so happy to hear that you had such a positive experience. Thank you for taking the time to share your feedback with us; we appreciate it!
Thanks,
Lauren
Personal lease
Dealt with Ian who was very helpful & kept me informed along the process.
9 December 2025
Reply from Vanarama
Hi Kelly,
We appreciate you taking the time to share your positive experience. We're so glad to learn that you found our team member helpful and informative.
Thanks,
Lauren
Completely Disorganised – Weeks of Delays and No Confirmed Delivery Date
They kept me waiting for more than six weeks, constantly pushing the delivery date back without ever providing a single confirmed or reliable date. It was all vague promises with zero transparency. In the end, they still couldn’t give me a definite delivery date, and I had no choice but to cancel my contract.
This whole process was a complete waste of my time and energy. If you’re looking for a leasing company that is reliable, organised and honest, this is definitely not the one. My experience was extremely disappointing and I would not recommend them.
8 December 2025
Unprompted review
Reply from Vanarama
Good afternoon Hamid,
Thank you for taking the time to leave feedback.
We are extremely sorry to hear you've had such a disappointing experience with us and would like to look further into this.
Please could you provide further information and I will investigate.
Thanks,
Lauren
very helpful friendly staff
5 December 2025
Reply from Vanarama
Hi Wendy,
We appreciate you sharing your positive experience with our staff. We are happy to hear that they were helpful and friendly!
Thanks,
Lauren
Reply from Vanarama
Hi Mark,
We're happy to hear that your second experience was as good as the first! Thank you for your continued trust in our services.
Thanks,
Lauren
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