Turtles t-shirt was good fit, just a bit smaller than a lot of my other medium sized t-shirts. Lounge pants were nice and cozy. Just a pity there was no pockets. Both items were posted separately as t... See more
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It was brilliant they are so soft and comfortable the Griffiondor Harry Potter Women's pyjamas. Would give it a full 5 but due to it being sent with evri and evri having lost so many parcels of mi... See more
Company replied
Website was great for ordering, found what I was looking for but returned them as my grandson had some of them already. Will order again but bigger sizes. Paying for returns is a problem though.
The product I purchased was good quality and advertised at a competitive price but they advertise 24hr / next working days delivery although my purchase took over a week to arrive. Evri was blamed fo... See more
Company details
Written by the company
Vanilla Underground is a UK based independent online business showcasing a variety of T Shirts, hoodies, vests, sweaters and more. We’re inspired by current trends and cults as well as retro and classic icons; we bring you popular culture in a way that suits you. The small team here at VU work hard to make sure you get the best quality and the best service all the time, every time. We're always here to help, there's no sales jargon, no corporate gobble-de-gook just real people with real answers hoping to put a smile on your face. We sell across the UK and Ireland as well as around the world; but wherever you are we love to hear from you so don’t be afraid to get in touch and give us your feedback.
Contact info
Unit 5 Borman, Apollo, Lichfield Industrial Estate, B79 7TA, Tamworth, United Kingdom
- 01827 769115
- customercare@vanillaunderground.com
- www.vanillaunderground.com
4.1
Great
2K reviews
Replied to 6% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fantastic service and great quality…
Fantastic service and great quality product will definitely be ordering again
29 December 2024
Unprompted review
Reply from Vanilla Underground
We’re so pleased to read you’re happy with our products and service. Thank you for taking the time to leave us a review, we really appreciate it.
Probably the best place for Paw Patrol onesies on the internet
I ordered a Paw Patrol onesie for my Nephew and it looked like much better quality than others I found on the internet, looks super comfy and the details are embroidered on, not just printed. I placed the order in the run-up to Christmas and it arrived in really good time, vacuum packed which made it much easier to wrap!
12 December 2024
Unprompted review
Reply from Vanilla Underground
We’re so pleased to read you’re happy with our products and service. Thank you for taking the time to leave us a review, we really appreciate it.
Super quick delivery
Super quick delivery, especially considering how close to Christmas I ordered the t shirts
Great design and have washed well
12 December 2024
Unprompted review
Reply from Vanilla Underground
We’re so pleased to read you’re happy with our products and service. Thank you for taking the time to leave us a review, we really appreciate it.
I hadn't heard of Vanilla Underground…
I hadn't heard of Vanilla Underground before, but I'm very glad I found them...
Great products, really good prices, quick delivery...
Very pleased...I will be back
12 December 2024
Unprompted review
Reply from Vanilla Underground
We’re so pleased to read you’re happy with our products and service. Thank you for taking the time to leave us a review, we really appreciate it.
First time buyer......
My first time purchasing from Vanilla Underground. Item exactly as pictured. Good quality material. I will be purchasing from them again. Thank you!
9 December 2024
Unprompted review
Reply from Vanilla Underground
We’re so pleased to read you’re happy with our products and service. Thank you for taking the time to leave us a review, we really appreciate it.
Absolute abysmal
Absolute abysmal! Quality is dreadful. Wouldn't even wear it to bed! Also smell is awful! Returns within an hour of delivery! Avoid!!!!!
23 December 2024
Unprompted review
Reply from Vanilla Underground
We are sorry to hear of your experience. Please can you contact us directly and we would be happy to get this resolved for you.
Arrived on time and as described.
9 December 2024
Unprompted review
Reply from Vanilla Underground
We’re so pleased to read you’re happy with our products and service. Thank you for taking the time to leave us a review, we really appreciate it.
Super fast delivery!!!
Super fast delivery!!!
Very impressed with my purchases both Xmas presents but looked great quality.
Will definitely be ordering again and recommending to family and friends.
Well done guys.
7 December 2024
Unprompted review
Reply from Vanilla Underground
We’re so pleased to hear you’re happy with our products and service. Thank you for taking the time to leave us a review, we really appreciate it.
Minecraft Wellington Boots
Quick delivery and very reasonably priced
12 December 2024
Unprompted review
Reply from Vanilla Underground
We’re so pleased to hear you’re happy with our products and service. Thank you for taking the time to leave us a review, we really appreciate it.
Great
T Shirt was as described, good quality. Fast delivery in time for Christmas.
6 December 2024
Unprompted review
Reply from Vanilla Underground
We’re so pleased to hear you’re happy with our products and service. Thank you for taking the time to leave us a review, we really appreciate it.
I am very impressed with my purchase
I am very impressed with my purchase. It was even better than I expected it to be.
When it is opened on Christmas day it will be a hit.
I will definitely be using Vanilla Underground again.
20 December 2024
Unprompted review
Reply from Vanilla Underground
We’re so pleased to hear you’re happy with our products and service. Thank you for taking the time to leave us a review, we really appreciate it.
Quick delivery
Quick delivery, good quality pyjamas - recipient was pleased!
10 December 2024
Unprompted review
Reply from Vanilla Underground
We’re so pleased to hear you’re happy with our products and service. Thank you for taking the time to leave us a review, we really appreciate it.
Poor quality pjs for my grandson not…
Poor quality pjs for my grandson not worth the money won't buy again.
9 December 2024
Unprompted review
Reply from Vanilla Underground
We are sorry to hear of your disappointment. Please can you contact us directly so we can resolve this for you?
Magic purchase
I ordered my item online and it was delivered when they said they would. I was delighted with the item, both the look of it and the quality. The price was very reasonable and overall I was delighted with my purchase
2 December 2024
Unprompted review
Reply from Vanilla Underground
We’re so pleased to hear you’re happy with our products and service. Thank you for taking the time to leave us a review, we really appreciate it.
Don’t buy from this company
Don’t buy from this company! I ordered kids pyjamas for Christmas and I received the wrong size in the top. They don’t offer exchange, expected me to buy another pair of pjs and stopped replying. Absolutely shameful this side of Christmas. Would not recommend!
11 December 2024
Unprompted review
Reply from Vanilla Underground
We are sorry to hear of your disappointment. Unfortunately we do not offer exchanges however you can return any unsuitable items to us for a full refund and place a new order for the item(s) you want. If your new order incurs any postage costs simply get in touch confirming your new order number and we will be happy to refund these.
Great service
Great service. Delivery was really quick. Will definitely order again
22 November 2024
Unprompted review
Reply from Vanilla Underground
We’re so pleased to hear you’re happy with our products and service. Thank you for taking the time to leave us a review, we really appreciate it.
Super fast delivery
Can’t comment on quality as it is a gift I’ve ordered so just checked it was correct and hidden away for Christmas! But very impressed with the item being delivered within 24 hours of ordering, will definitely consider ordering again
Edit after gift given: very pleased with the product and quality.
26 November 2024
Unprompted review
Reply from Vanilla Underground
We’re so pleased to hear you’re happy with our products and service. Thank you for taking the time to leave us a review, we really appreciate it.
Fantastic ☆☆☆☆☆
Fantastic ☆☆☆☆☆
Super speedy delivery (shipped same day) , items packaged very well. Ordered a kids FNAF hooded blanket and came in a box! And vacuum sealed too.
26 November 2024
Unprompted review
Reply from Vanilla Underground
We’re so pleased to hear you’re happy with our products and service. Thank you for taking the time to leave us a review, we really appreciate it.
Never received my order
10 December 2024
Unprompted review
Reply from Vanilla Underground
We are sorry to hear you have not received your order. please contact us directly and we will be happy to help.
Once again fantastic 😍
Once again fantastic 😍
Have ordered several times
Every time fantastic quality item
Fast delivery 5*
7 December 2024
Unprompted review
Reply from Vanilla Underground
We’re so pleased to hear you’re happy with our products and service. Thank you for taking the time to leave us a review, we really appreciate it.
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