The access to sort problems, and ease of making payments. Though information has been excellent, I was a little annoyed that the online banking for credit card payment was ceased. It was replaced with... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I find Vanquis very easy to use, the interest rate is very high , but it is helping me to balance out my financial situation.. I did find it a bit disappointing when i was refused credit limit incre... See more
Company replied
I've been a customer of Vanquis Bank for many years. They helped me rebuild my credit rating starting off with a very modest credit limit. I always kept all of my payments up to date, received credit... See more
Company replied
On the occasions I have had to call Vanquis they listened to what I needed to say and they gave me advice which was easy to follow and solved the issue more or less immediately. I was not put on ho... See more
Company replied
Company details
- #29 of 51 best companies in Bank
Written by the company
Vanquis serves over 1.7 million borrowers and savers in the UK. But while we may be a bank, we see ourselves as different from the traditional high street banks. You don’t need the highest credit score to borrow from us. You don’t need the biggest bank balance to save with us. We’re here for everyone who wants to manage their money better. Whether you're building your credit score, cutting your bills, or saving for your next move, we could help you take life's opportunities. We’re Vanquis – the bank that’s got your back.
Contact info
United Kingdom
- 0330 099 3000
- www.vanquis.co.uk
4.4
Excellent
44k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
A very helpful and reliable company
A very helpful and reliable company, the app is easy too use. I would recommend it to friends and family.
11 July 2026
Reply from Vanquis
Hi Ann - Thanks so much for taking the time to rate Vanquis 5-stars.
We're so happy to hear that you find our company helpful and reliable, and that our app is easy to use. Thank you for recommending us to your friends and family!
Jack - Customer Experience
Very positive experience as a vanquish member
Have had a really positive experience with Vanquis since joining, card and benefits great, app really easy to use, great responsive customer service team who are happy to support in anyway. Highly recommend.
1 August 2026
Reply from Vanquis
Hi Mark - Thanks so much for taking the time to rate Vanquis 5-stars.
We're so pleased to hear you've had such a positive experience with us since joining! It's wonderful that you find our card, benefits, and app great, and that our customer service team has been happy to support you. Thank you for your high recommendation!
Jack - Customer Experience
Excellent
On the occasions I have had to call Vanquis they listened to what I needed to say and they gave me advice which was easy to follow and solved the issue more or less immediately.
I was not put on hold for ages and the A1 was quite informative.
I was informed about services that could apply to me and very good advice regarding possible fraud and scamming.
I have complete trust in the values that Vanquis operate by.
17 August 2026
Reply from Vanquis
Hi Jane - Thanks so much for taking the time to rate Vanquis 5-stars.
We're so pleased to hear about your positive experiences when contacting us! It's wonderful to know that our team provided clear, helpful advice and that your issues were resolved quickly. We also appreciate your trust in our services.
Jack - Customer Experience
Helpful and timely prompts to manage my…
Helpful and timely prompts to manage my account.
17 August 2026
Reply from Vanquis
Hi there! - Thanks so much for taking the time to rate Vanquis.
We're glad to hear our account management prompts are helpful and timely for you. Thank you for sharing your positive feedback!
Jack - Customer Experience
Company doing great no problem…
Company doing great no problem contacting if I have had any issues
17 August 2026
Reply from Vanquis
Hi Connor - Thanks so much for taking the time to rate Vanquis 5-stars.
We're so happy to hear you've had such a positive experience with us and appreciate your kind words!
Jack - Customer Experience
Reply from Vanquis
Hi Jamie - Thanks so much for taking the time to rate Vanquis.
We really appreciate the feedback and are glad you are happy with us!
Jack - Customer Experience
It is without doubt that my Vanquis…
It is without doubt that my Vanquis card has helped me out in many situations in these difficult times. I cannot thank their team enough for their understanding and would recommend a Vanquis to any persons choosing to get a new Credit Card many thanks from Kevin.
17 August 2026
Reply from Vanquis
Hi Kevin - Thanks so much for taking the time to rate Vanquis 5-stars.
We're so happy to hear that our card has been helpful during these challenging times and that you've had such a positive experience with our team. Thank you for recommending us!
Jack - Customer Experience
Good card
Ive always found them helpful and compassionate and that i could talk to them all round good credit card to have
17 August 2026
Reply from Vanquis
Hi Linda - Thanks so much for taking the time to rate Vanquis 5-stars.
We're so pleased to hear that you've consistently found our team to be helpful and compassionate. It's wonderful to know you feel comfortable talking to us and that you consider us a good credit card to have.
Jack - Customer Experience
Reply from Vanquis
Hi Janet - Thanks so much for taking the time to rate Vanquis.
We appreciate your positive feedback and 5-star rating! We're so pleased that our app is easy to use and that you experienced great customer service.
Jack - Customer Experience
Balance transfer with Vanquis
I needed a balance transfer done so I’m not paying any interest to get some of my debts down. It was really easy to do & brilliant for me going forward.
17 August 2026
Reply from Vanquis
Hi Karen - Thanks so much for taking the time to rate Vanquis 5-stars.
We're so glad to hear that the balance transfer process was easy for you and will be beneficial in managing your debts going forward. Thank you for sharing your positive experience!
Jack - Customer Experience
Reply from Vanquis
Hi John - Thanks so much for taking the time to rate Vanquis 5-stars.
We are really happy you are happy with our service.
Jack - Customer Experience
I’d give them zero stars if I could
I’d give them zero stars if I could. I had to go to the FOS about them as they have failed to understand the difference between a DAS in Scotland and a DMP and were inaccurately reporting on my credit file. When the FOS investigator went to them they admitted they were wrong and offered £100 compensation. I declined as I didn’t feel it was enough after two years of negative markers on my account. The FOS agreed and told them to pay more than the £100 and they agreed. Lo and behold, today vanquis emailed me to say they have paid me £100 as per the FOS outcome. So they are a financial firm who do not know the difference in debt plans which many customers will have, they can’t even read a FOS outcome letter properly. I called to complain about this too and spent half an hour with a customer service assistant who through no fault of her own kept being given inaccurate information from other departments rather than putting me through to the specific area who deals with them. They obviously do not want to deal with customers and leave it to CS assistants. I’ve now had to go back to the FOS again as they have now breached the FOS final decision. Not only has it cost vanquis £680 alone for me having to go to the FOS, not to mention the compensation, they've failed to pay the ordered compensation and may face court fees from the FOS if they do not put this right.
It’s extremely worrying that a financial firm cannot read figures correctly.
17 August 2026
Unprompted review
Reply from Vanquis
Hi Laura - We are truly sorry to hear about the significant difficulties you've experienced with your account and that you had to escalate this to FOS. If you have any updates going forwards, please don't hesitate to update us.
Rachel - Customer Experience
Vanquis is not a card account that sets…
Vanquis is not a card account that sets you up for failure. There is help and advice and encouragement to control your credit finance, with all the benefits of a credit card that provides financial support when you need it. I've been a customer for almost a decade and I have received a service that I am 100% happy with.
17 August 2026
Reply from Vanquis
Hi Mr Horan - Thanks so much for taking the time to rate Vanquis 5-stars.
We are so pleased to hear about your positive experience and that you've found our support and advice helpful in managing your credit over the past decade. It's wonderful to know that we've been able to provide the financial support you needed.
Jack - Customer Experience
VANQUIS very helpful…
very happy with VANQUIS very helpful and friendly when I phone VANQUIS and I think is a great credit card i have have been with VANQUIS about 8 years now and I am very happy thank you VANQUIS
17 August 2026
Reply from Vanquis
Hi Anthony - Thanks so much for taking the time to rate Vanquis 5-stars.
We're so pleased to hear you've been a customer for eight years and are very happy with our service! It's wonderful that our team has been helpful and friendly when you've called. Thank you for your positive feedback.
Jack - Customer Experience
Reply from Vanquis
Hi Ayorinde - Thanks so much for taking the time to rate Vanquis 5-stars.
We appreciate your feedback and 5-star rating! We are so glad to hear you found our products good and our customer service excellent. Thank you for sharing your experience!
Jack - Customer Experience
Reply from Vanquis
Hi there! - Thanks so much for taking the time to rate Vanquis 5-stars.
We appreciate your feedback and are so glad you found our team easy to talk to and that they demonstrated good communication skills. Thank you for your review!
Jack - Customer Experience
Reply from Vanquis
Hi there! - Thanks so much for taking the time to rate Vanquis 5-stars.
We're so glad we could be helpful. Thank you for your kind recommendation!
Jack - Customer Experience
Reply from Vanquis
Hi Kunle - Thanks so much for taking the time to rate Vanquis 5-stars.
We're so glad our card is proving useful for you! We appreciate your positive feedback.
Jack - Customer Experience
Had the old that was replaced by a new…
Had the old that was replaced by a new app that I can't get on so by by Vanquis
1 August 2026
Reply from Vanquis
Hi Dawn - Thank you for your feedback. I'm sorry to hear you have been unable to get onto the new Vanquis app. I have passed the case to our app support team who will be in contact moving forwards to help!
Kind Regards,
Rachel - Customer Experience
Superb support
I have recently suffered a great loss of my beloved son My Vanquis card has been a crucial source of funding for various unexpected expenses regarding this situation. It has helped to alleviate a great deal of stress during this difficult time
14 May 2026
Reply from Vanquis
Hi Steve - We are truly sorry to hear of your recent loss and send our deepest condolences during this incredibly difficult time. We are glad to know that our card has been able to provide some support and alleviate stress for you. Your kind words mean a lot to us.
Rachel - Customer Experience
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.