When I returned to the UK after living on US island for ten years, I had a low credit rating which made everyday life a little difficult. I still had my bank account and this helped me get a Vanquis c... See more
Company replied
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See what reviewers are saying
Ive found vanquis to be a very fair and reasonable banking company. Occasionally i pay the minimum payment and it seems to trigger emails and text warning of high interest etc and constantly suggest... See more
I have my Vanquis account over 10 years, they help me build my credit score, increase funds have been made available went needed. Great customer services. I would recommend to all. Great experience wi... See more
Company replied
I have been with Vanquis since 2016, they’ve alway been a really good way to spread the cost of bigger purchases for me. The fact they offer balance and cash transfers is a bonus too. It was a simpl... See more
Company replied
4.4
Excellent
44k reviews
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Easy application and user-friendly app
The online application process was quick and easy, and the app is very user-friendly and simple to navigate. Overall, a smooth and straightforward experience with Vanquis
2 October 2026
Unprompted review
Reply from Vanquis
Hi there! - Thanks so much for taking the time to rate Vanquis 5-stars.
We are glad you enjoyed your experience with us. Thank you for your positive feedback regarding our simple online setup and the convenient navigation of our mobile platform. We always aim to keep our services smooth and hassle-free.
Jack - Customer Experience
> ⭐⭐⭐⭐⭐
> ⭐⭐⭐⭐⭐
> Excellent service from Vanquis! I am delighted with the support. Very friendly, professional and efficient staff. They resolved everything quickly with a great attitude. Highly recommended!
16 October 2026
Unprompted review
Reply from Vanquis
Hi there! - Thanks so much for taking the time to rate Vanquis 5-stars.
We appreciate your positive feedback. We're happy to hear that our team provided helpful, professional, and efficient assistance to resolve your needs quickly. We're glad you enjoyed your experience with our staff's great attitude, and we thank you for recommending our services to others.
Jack - Customer Experience
Excellent
Excellent. Easy to apply and the app is easy to transfer
It has helped me a lot as I have had to start again from scratch. Pay off debts that were not mine but unfortunately in my name.
I would definitely recommend
15 October 2026
Unprompted review
Reply from Vanquis
Hi Paula - Thank you for sharing your experience with us. We are happy to hear that our application process and transfer features were simple for you to use. Overcoming unexpected financial burdens is extremely difficult, and we are glad our service could assist you in rebuilding and taking back control of your finances.
Rose - Customer Experience
I have been with Vanquis since 2016
I have been with Vanquis since 2016, they’ve alway been a really good way to spread the cost of bigger purchases for me.
The fact they offer balance and cash transfers is a bonus too.
It was a simple firm to apply for transfers and credit increases. I like that they support all decisions about increasing or decreasing credit limits.
15 October 2026
Unprompted review
Reply from Vanquis
Hi Michelle - Thank you so much for being a loyal customer with us since 2016 and for taking the time to share your feedback. We are happy to hear that our options for managing larger expenses, along with our transfer features, have been so beneficial for your financial needs. We are also glad that our request processes feel straightforward and that you feel well-supported when managing your credit limits. We look forward to continuing to provide you with great service in the future.
Rose - Customer Experience
I've had my credit card with Vanquis…
I've had my credit card with Vanquis for nearly four years. The initial credit limit of £1000 has never been increased, despite the fact that I've never missed a payment and always paid the balance off every month. My credit score is above the national average and I have other credit cards with £5000 limits which are similarly controlled.
Vanquis's process for reviewing a credit limit increase is not fit for purpose. It doesn't matter if you control your spending, keep within the credit limit, pay the balance off every month. They'll send you an endless questionnaire about your finances and then refuse the increase. A very strange state of affairs. I rarely use the card, now, and choose other credit card companies who value their customers fiscal prudence.
In a nutshell. Don't bother with them. They don't value you.
15 October 2026
Unprompted review
Reply from Vanquis
Hi Stephen - Thank you for taking the time to share your feedback with us. We appreciate your detailed account of your experience regarding account management and evaluation procedures. Maintaining a responsible financial history and managing accounts diligently is commendable, and we recognize how frustrating it is when your efforts do not result in the account updates you anticipate.
We appreciate your long-standing account history and your dedication to prudent financial management. Your comments are valuable in helping us identify areas where our services can better serve customer expectations.
I have asked Trustpilot to request some information from you so we can investigate this further. I look forward to hearing from you.
Rose - Customer Experience
My Vanquis card offered me something different.
I have used my Vanquis card more recently due to the offers you provide to your customers. I am referring to your 0% for 6ths money transfer with a 4.9% handling fee. Like most responsible people I always try to avoid using more than say 45% of my credit limit however due to the low credit limit offered on my Vanquis card I am somewhat handicapped. I have various credit cards from other institutions due mainly to the unique offers each one provides. All of my other cards offer as much as 3 or 4 times the credit limit than what Vanquis provides. Having said all that. Vanquis carry on the good work and continue to be inventive in the field of credit because I am sure there must be many a customer looking for something niche in the market nowadays.
15 October 2026
Unprompted review
Reply from Vanquis
Hi Brian - We are happy to hear that our temporary zero percent transfer promotions have been beneficial to you and that our inventive approach to financial products meets your needs. We appreciate you taking the time to share your feedback with us, and we are glad you enjoyed your experience with these specialized features. We acknowledge your thoughts regarding the current borrowing boundaries on your account, especially in comparison to the higher thresholds provided by other institutions. Maintaining a healthy utilization ratio is a smart financial strategy, and we recognize how smaller boundaries can feel limiting when trying to take full advantage of our promotional options.
Rose - Customer Experience
Excellant company to deal with
Excellant company to deal with. Good communication.
15 October 2026
Unprompted review
Reply from Vanquis
Hi Sandra - We thank you for the feedback and are glad you appreciated our clear updates.
Rose - Customer Experience
A card with a very high APR and who…
A card with a very high APR and who refuses to increase limits even though the account is in good standing. No rewards program. Only really good for sub-prime cardholders who can't get anything else.
15 October 2026
Unprompted review
Reply from Vanquis
Hi there - Thank you for sharing your feedback. We recognize your frustration regarding credit terms, account growth opportunities, and card features.
I have asked Trustpilot to request some information from you so we can investigate this further. I look forward to hearing from you.
Rose - Customer Experience
Good with people and there needs
you are very good with people and there needs
15 October 2026
Unprompted review
Reply from Vanquis
Hi Janice - We are glad you enjoyed your experience with our friendly customer service. Thank you for your review!
Rose - Customer Experience
Lets me run my account providing I stay…
Lets me run my account providing I stay in credit.
14 October 2026
Unprompted review
Reply from Vanquis
Hi Richard - We are glad you enjoyed your experience managing your balance with us. Thank you.
Rose - Customer Experience
Reply from Vanquis
Hi David - Thank you so much for taking the time to leave us a five-star review, we truly appreciate your support.
Rose - Customer Experience
It’s a bad experience as I have been…
It’s a bad experience as I have been scammed by Wizz air luton airport and they didn’t refund me my money ams im still away on holiday
1 October 2026
Unprompted review
Reply from Vanquis
Hi there - Thank you for sharing your feedback. We regret the trouble regarding your unreturned funds while you are travelling.
I have asked Trustpilot to request some information from you so we can investigate this further. I look forward to hearing from you.
Rose - Customer Experience
Friendly and helpful staff
Friendly and helpful staff, always available to assist if you have a problem.
15 October 2026
Unprompted review
Reply from Vanquis
Hi there - We thank you for the positive review. We're happy to hear our team supported you attentively.
Rose - Customer Experience
Very disappointed with customer…
Very disappointed with customer services.
6 October 2026
Unprompted review
Reply from Vanquis
Hi Gillian - Thank you for your feedback. We regret that our support fell short of your expectations, and we are reviewing our team's communication processes to ensure we provide much better assistance in the future.
I tried to contact you today to discuss this further but was unable to reach you.
If you would like to make a complaint, please get in touch and we'll investigate it for you.
Phone: call us on 0330 099 3129, this is the quickest way for us to help with your complaint.
Email: Please include your name, date of birth and home address to customer.relations@vanquisbank.co.uk. Make sure you tell us about your complaint and how it impacted you.
Online Webform: Found on our website.
Rose - Customer Experience
Bank is ok
Bank is ok, but takes too long to process payments and very bad interest rate for long term customers. I got down to to very good rate arround the 20% mark, but increased to 38% within months again. Vanquis has not helped in changing my credit rating.
14 October 2026
Unprompted review
Reply from Vanquis
Hi Nick - We appreciate you taking the time to share your feedback. We know how frustrating it is to experience slow payment processing, sudden interest rate increases, and a lack of progress with your credit score.
I have asked Trustpilot to request some information from you so we can investigate this further. I look forward to hearing from you.
Rose - Customer Experience
Very easy to get so far so good app you…
Very easy to get so far so good app you get card you get in few days overall I very happy with my Vanquis account thank you
15 October 2026
Unprompted review
Reply from Vanquis
Hi Cheryl - We are glad you enjoyed your experience with our app and found the process of receiving your new card so efficient. Thank you for sharing your positive feedback with us.
Rose - Customer Experience
Straightforward staff very helpful and…
Straightforward staff very helpful and polite
12 October 2026
Unprompted review
Reply from Vanquis
Hi Steven - We are happy to hear that our team was clear, supportive, and respectful during your visit. Thank you very much for sharing your positive feedback with us.
Rose - Customer Experience
Reply from Vanquis
Hi Shakir - Thank you so much for taking the time to leave us a five-star review, we truly appreciate your support.
Rose - Customer Experience
Vanquis is easy to use the app is…
Vanquis is easy to use the app is simple to use everything is straight forward to use
15 October 2026
Unprompted review
Reply from Vanquis
Hi David - We are glad you enjoyed your experience. Thank you for your feedback regarding how simple our digital services are to manage.
Rose - Customer Experience
Reply from Vanquis
Hi there - We are very glad to hear that our service was clear and straightforward for you to use. Thank you so much for your positive feedback.
Rose - Customer Experience
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