VANR Reviews 

295
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 142 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the excellent, supportive, and professional staff, noting that the team is always willing to help and provides clear, respectful communication. Many people appreciate the strong support from management, who are described as fair, responsive, and always available to offer guidance and assistance when needed. Reviewers consistently praise the company's well-organized services, efficient route planning, and smooth operations, ensuring timely and reliable deliveries. The flexibility in scheduling and opportunities for growth, skill development, and performance-based rewards are also highly valued by many.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting the helpfulness and responsiveness of... See more

Service

Reviewers mention positive feedback about service, with many consistently reporting great and rewarding... See more

User experience

Users describe positive interactions with user experience, with many reviewers consistently reporting an... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting excellent communication... See more

Delivery service

Customers had positive experiences with delivery service, with many reviewers highlighting the well-organized... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I started at VANR as a driver and have worked my way up to a management position. That alone says a lot about the opportunities the company provides for people who are willing to work hard and g... See more

Company replied

Rated 5 out of 5 stars

5 Stars ⭐⭐⭐⭐⭐ Great Company to Work For! I've been working as a delivery driver with VANR, and it's genuinely been a rewarding experience. The company is well-organized, and management really valu... See more

Company replied

Rated 5 out of 5 stars

I’ve had a great experience working with VANR so far. The team is supportive, communication is clear, and everything is well organised day to day. The workload is consistent, and as long as you... See more

Company replied

Rated 5 out of 5 stars

I’m so happy to share that this is my very first job, and I’m truly grateful to have joined this amazing company! Starting as a Parcel Delivery Driver, I’ve felt nothing but support and positivit... See more

Company replied


Company details

  1. Transportation service

Written by the company

VANR Ltd is a ‘live’ delivery mobile phone app that connects consumers to the nearest ‘man with a van’ for any purpose at any time, using an integrated GPS system. The VANR app provides a flexible & professional service for consumers and businesses a...


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

295 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(295)

138 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Helping the driver

Helping the driver
Clear with work router
I like how they work and communicate with driver and personaly I would like to work 6 days I hope they improve that department

3 June 2025
Unprompted review
VANR logo

Reply from VANR

Thank you for your review. Your services are greatly appreciated — The VANR Management Team

Rated 5 out of 5 stars

Winston Richard morrison

I Ave joined VANR company in January 2025. I find it so good and professional and everone really helpful i am so happy to joining the team.

28 May 2025
Unprompted review
VANR logo

Reply from VANR

Thank you for your review. Your services are greatly appreciated — The VANR Management Team

Rated 1 out of 5 stars

MODERN DAY SLAVERY

I started working at VANR thinking I’d be making decent money — what a joke that turned out to be. I walked in full of hope, only to be thrown into the biggest scam of a “job” I’ve ever experienced. Nathan and Fabian pretend to be nice, friendly people, but don’t fall for it — behind those fake smiles, they’re only interested in themselves and making VANR look good. No wonder VANR barely scrapes the bottom of the Amazon rankings — it’s all smoke and mirrors!

They absolutely force you to work yourself into the ground. Constantly understaffed, they’ll guilt-trip you into working 6, even 7 days a week, just to keep their broken operation afloat. I worked 6 days a week, week after week, and STILL barely scraped together any money. They love to split your route — cutting your wages in half — then have the audacity to blame you for “concessions”. What concessions? The only thing I conceded was my time, energy, and sanity.

And just when you think your shift is over? Nope. They’ll hound you to support other drivers — usually the lazy ones — or claim Amazon “demands” that you stay longer. I’d do my job, finish my stops, do the van check and log off. End of story. But not for Nathan or Fabian — they’d blow up my phone with calls, basically trying to bully me back into working more. I stopped answering. I couldn’t be bothered anymore.

They even started sticking my name down for shifts I never agreed to. If I said I wasn’t available, they’d start begging or guilt-tripping me into working. During Christmas? Forget having a life. You work whenever they say — no ifs, no buts. You’re a robot to them.

Let’s talk about the vans. The ones they hand out at first? Absolute scrap. Dusty, broken, falling apart. They’ll promise you a new van once you “prove yourself” — total lie. They’ve got new vans sitting there doing nothing, while you’re out there in something that feels like it should be in a scrapyard.

You find damage on a van and report it? BAM — it’s your fault. Say goodbye to a chunk of your already pathetic wages. I was told I’d earn £800 a week — biggest lie ever. They said they pay £1 per parcel. Another lie. Just a ploy to make you rush and break your back doing more stops. And the “£2 per parcel for support”? Never saw that money. Not once.

After all that, my payslip? Struggling to hit £500 — for 6 DAYS of work! If you pay rent, have a family or any sort of life to support, forget it. VANR will financially and mentally ruin you. Their management is toxic and manipulative. Fola, another so-called manager, tried to intimidate me with legal threats just because I was new and learning. No patience, no support — just pressure and scare tactics.

VANR are modern-day exploiters. They prey on hard-working people, dangle fake promises in front of them, then bleed them dry. They are a walking HR and legal nightmare and should be investigated from top to bottom. If you’re even thinking about working for VANR — run the other way.

1 January 2025
Unprompted review
VANR logo

Reply from VANR

Dear Reviewer

We’re disappointed to see this review, particularly as we have no record of you ever being contracted to VANR in any capacity.

We take false claims seriously and feel it’s important to provide clarity for others reading this.

VANR has proudly operated for over 9 years as a trusted Amazon delivery partner. We are consistently ranked among the top 3 performers in our region—a position earned through hard work, operational excellence, and treating our drivers fairly and respectfully.

We currently work with over 70 active drivers, many of whom have been with us for years. They choose to stay with VANR because of the supportive culture, consistent earning opportunities, and performance-based rewards we provide.

To address some of the claims made:

Employment & Deductions: Since you’ve never worked for VANR, the wage and deduction claims made are unfounded. That said, for legitimate drivers, we operate with full transparency—any deductions are clearly outlined in agreements and only applied when appropriate, such as for vehicle damage.

Schedules & Shifts: We never force drivers to work beyond what they agree to. Extra shifts—especially during peak periods—are always optional, and many drivers welcome the chance to earn more.

Bonus & Support Pay: We do offer support pay and bonuses, as confirmed by many of our team members in their own words.

Vehicle Standards: Our vans are maintained regularly, and all drivers are encouraged to report any issues, which we address swiftly. Newer vehicles are assigned fairly based on availability and performance.

Management Culture: Our team is here to support, not pressure. In fact, many of our drivers have developed within VANR into leadership roles—something we take great pride in.

We regret that such serious and inaccurate claims were posted publicly without any attempt to resolve or verify them directly. Nonetheless, we wish you the best in your future endeavors.

To those considering working with us, we encourage you to speak to our current team, read verified reviews, and judge for yourself. We remain committed to fairness, transparency, and delivering both excellent service and a positive working environment.

— The VANR Management Team

Rated 5 out of 5 stars

A trustworthy company with excellent…

A trustworthy company with excellent communication. I am very satisfied with my job

21 May 2024
Unprompted review
VANR logo

Reply from VANR

Thank you for your review. Your services are greatly appreciated — The VANR Management Team

Rated 5 out of 5 stars

Since I’ve joined the team has been…

Since I’ve joined the team has been very welcoming and the OSM has been very helpful

20 May 2025
Unprompted review
VANR logo

Reply from VANR

Thank you for your review. Your services are greatly appreciated — The VANR Management Team

Rated 5 out of 5 stars

VANR is among the UK's leading…

VANR is among the UK's leading logistics companies, specializing in parcel delivery.

I highly recommend VANR to anyone seeking a career in logistics.

As a new employee, you'll value the high-quality service they offer to customers, and you'll find the management team to be supportive and genuinely dedicated to your growth. The company provides real opportunities for advancement and professional development, making it an excellent place to build your future.

20 May 2025
Unprompted review
VANR logo

Reply from VANR

Thank you for your review. Your services are greatly appreciated — The VANR Management Team

Rated 5 out of 5 stars

Working with VANR

Working with vanr has helped me gain alot of new skills which can be very useful for the future as well as showing me how to progress in work ethic.

6 May 2025
Unprompted review
VANR logo

Reply from VANR

Thank you for your review. Your services are greatly appreciated — The VANR Management Team

Rated 2 out of 5 stars

When you start working with the…

When you start working with the company, it all seems perfect and great. The team are really helpful there but they just trick you into liking the position, specially if you rent their vans. I have worked for them for half a year, I have not made any profit at all, they either charge you for damages, you get charged for PCNS it is not really worth it. Once they realise that you are getting paid enough they will either give you a half-route or leave you on stand-by without reasoning.

2 March 2025
Unprompted review
VANR logo

Reply from VANR

Thank you for sharing your feedback. We are sorry to hear that your experience with our company did not meet your expectations, and we take your comments very seriously.
We are committed to full transparency regarding our van rental agreements, which clearly outline the contractor's responsibilities, including liability for damages and parking fines, as is standard practice for vehicle hire. We also provide information on seasonal work variations and do our best to plan routes to be as efficient as possible.
We understand that contractor profitability is key, and we use all feedback to review and improve our processes. We regret that you did not find this to be a profitable experience and wish you the best in your future endeavors

Rated 4 out of 5 stars

Been with the company for a couple of…

Been with the company for a couple of months now. Staff are friendly and helpful.

29 April 2025
Unprompted review
VANR logo

Reply from VANR

Hello

Thank you for your positive review.
We really appreciate you taking the time to share your experience with VANR.

Kind regards,

VANR Ltd

Rated 5 out of 5 stars

VANR

I have been working here for a few months now and the work has been consistent and rewarding, even after Christmas time when it’s busiest it seems to not have slowed down, there is great weekly incentives to up the income on a weekly basis. The team are great and the management have been supportive from the start, very happy to have joined.

11 March 2025
Unprompted review
VANR logo

Reply from VANR

Thank you for the review. Your services are greatly appreciated

Rated 5 out of 5 stars

Working at VANR

Great company to work for, the management team are very helpful, professional and friendly, the team at VANR make every day at work run smooth, your queries are always handled efficiently and you never feel ignored. Very organised and the training provided really makes things a lot easier when you get started on your own!.

18 February 2025
Unprompted review
Rated 5 out of 5 stars

VANR is a good company to work as a…

VANR is a good company to work as a courier.
Very friendly environment, supportive and cooperative.they provide bonus time to time to encourage courier to give their best in company .l strongly recommend others if you want to work as a courier please choose Van to work

6 January 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look