VANR Reviews 

297
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 142 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the excellent, supportive, and professional staff, noting that the team is always willing to help and provides clear, respectful communication. Many people appreciate the strong support from management, who are described as fair, responsive, and always available to offer guidance and assistance when needed. Reviewers consistently praise the company's well-organized services, efficient route planning, and smooth operations, ensuring timely and reliable deliveries. The flexibility in scheduling and opportunities for growth, skill development, and performance-based rewards are also highly valued by many.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting the helpfulness and responsiveness of... See more

Service

Reviewers mention positive feedback about service, with many consistently reporting great and rewarding... See more

User experience

Users describe positive interactions with user experience, with many reviewers consistently reporting an... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting excellent communication... See more

Delivery service

Customers had positive experiences with delivery service, with many reviewers highlighting the well-organized... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I started at VANR as a driver and have worked my way up to a management position. That alone says a lot about the opportunities the company provides for people who are willing to work hard and g... See more

Company replied

Rated 5 out of 5 stars

5 Stars ⭐⭐⭐⭐⭐ Great Company to Work For! I've been working as a delivery driver with VANR, and it's genuinely been a rewarding experience. The company is well-organized, and management really valu... See more

Company replied

Rated 5 out of 5 stars

I’ve had a great experience working with VANR so far. The team is supportive, communication is clear, and everything is well organised day to day. The workload is consistent, and as long as you... See more

Company replied

Rated 5 out of 5 stars

I’m so happy to share that this is my very first job, and I’m truly grateful to have joined this amazing company! Starting as a Parcel Delivery Driver, I’ve felt nothing but support and positivit... See more

Company replied


Company details

  1. Transportation service

Written by the company

VANR Ltd is a ‘live’ delivery mobile phone app that connects consumers to the nearest ‘man with a van’ for any purpose at any time, using an integrated GPS system. The VANR app provides a flexible & professional service for consumers and businesses a...


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

297 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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4.7

All reviews

(297)

140 reviews in the last 12 months

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Rated 1 out of 5 stars

My mate worked for the company and they…

My mate worked for the company and they gave him a damaged van. When he left 2 days later they were trying to blame him for the damage and are still trying to take him to court.

The van they gave him wasn’t supposed to be driven by the yard worker by they snuck him out on the road with an unreliable van which was very dangerous!
DONT WORK FOR THEM!!

21 November 2024
Unprompted review
Rated 1 out of 5 stars

I would be very wary of this company if…

I would be very wary of this company if you decide to join - they do give rentals to do the job of delivering behalf of Amazon. But do expected getting push on getting work on time.

At this I thought it was great managed company but it slowly changed due to support and team work efficiency.

On my suppose day off I was push to come into work - as the OSM likes to changed up the rota dates. I gather the further of the doubt and try to push to come into work. On this day the unexpected happens which I was delivering and hit a hidden bollard next to the road sign.

I would be very carful as I was victim of not getting any pay for over 6 weeks due to damages on the rental van all the work I put in they required to take the whole pay from the payslip. No discussions what’s so ever and not much response back from my letters to address to the senior management (Nathan/Fabian).

Until it comes to point I have become financially under due to this as I was unable to pay for fuel to keep running to help pay for the damages and they required me to keep working to pay of the damages.

No sympathy in this matter and very appalling from a DSP.

I have not received a single penny - since you have to wait 2 weeks in for pay and literally not seeing anything to work towards.

I’ve heard stories also if received any parking tickets you will be required to pay not mention expect a surcharge also. I never gone to any rental companies that do this type of thing.

I warned you - don’t make the same mistake as the book will throw back at you. Do watch out if deciding to rent from them too as the believing earning potentials will slowly drift away and not have any type of earnings to look back from the hard works of delivering parcels ⚠️

30 August 2024
Unprompted review
VANR logo

Reply from VANR

Hello,

We’re sorry to read about your experience and the concerns you’ve raised.
VANR Ltd operates under clear self-employment and vehicle-rental agreements, which outline how pay, damage liability, and schedule arrangements work.
Drivers are never required to work on days they have not accepted, and any vehicle-damage charges are applied strictly in line with the terms each driver signs before starting.

In this case, the driver rented one of our brand-new ’24-plate vans and, during the first week, the vehicle sustained damage costing £2,264.99.
As set out in the signed agreement, responsibility for such damage rests with the driver.
When the contract ended, this cost remained outstanding.

We understand that accidents and payment issues can be stressful, and we always aim to handle them in a fair and transparent way.
Your feedback is noted and will be reviewed internally so we can continue to maintain clear communication and high standards.

Kind regards,

VANR Ltd

Rated 5 out of 5 stars

My VANR review as an employee

As a subcontractor at VANR, I can confidently say that the company excels in both van service and rota management. The vans are meticulously maintained, ensuring a smooth and safe driving experience. The rota management system is top-notch, with well-planned routes that make our jobs more efficient and reduce stress. VANR’s commitment to operational excellence not only benefits our customers but also creates a supportive and organized work environment. I’m proud to be part of a team that values reliability and efficiency.

17 September 2024
Unprompted review
Rated 1 out of 5 stars

I was PHYSICALLY ASSAULTED by one of…

I was PHYSICALLY ASSAULTED by one of their drivers after I caught him URINATING ON OUR PRIVATE PROPERTY. The attack was so severe that I was hospitalised with numerous head, facial and other injuries and have suffered long-lasting injuries and effects, including concussion for several weeks after the attack, and also I still have visible scarring over a year on. The police are investigating the attack, but the managing director has been deliberately obstructive and has refused to pass his employee’s details to the police. The perpetrator was a light-skinned young black man, age possibly early twenties, slim build, height approximately 5ft 10in – 6ft, corn-row hairstyle, mild acne-scarred face. IF YOU ENCOUNTER THIS INDIVIDUAL, PLEASE CONTACT THE POLICE IMMEDIATELY. Incredibly, I have been advised by the police that they have had a number instances reported of this nature by employee’s of the same company. Absolutely disgusting people. They should be shut down.

UPDATE:

Following a reply to from the company to my original review OVER ONE YEAR LATER FROM THE ORIGINAL REVIEW!!! the assailant has now been positively identified by the police, questioned, and the case is currently being investigated further.

IN THEIR REPLY, THEY CLAIM THAT THEY WERE NIT CONTACT BY THE POLICE REGARDING THIS ATTACK.

!!!! THIS IS A BARE-FACED LIE !!!!

Again, this company were deliberately obstructive to both the police and myself in passing the employees details to us both.

THIS COMPANY ABSOLUTELY SICKENS ME.

PERHAPS THEY WOULD FEEL DIFFERENTLY IF IT WAS THEM OR ONE OF THIER LOVED ONES WHO WERE VIOLENTLY BEATEN BY THIS DISGUSTING FILTHY SUB-HUMAN ANIMAL.

VILE.

12 September 2024
Unprompted review
VANR logo

Reply from VANR

Dear Reviewer,

We are very sorry to read about the serious incident you describe and hope you are receiving the support you need following your injuries.

After checking our records, we have no knowledge of any employee or contractor matching the description provided, and no contact has been made with us by the police regarding this allegation.
VANR Ltd takes any report of violence or harassment extremely seriously and would cooperate fully with the authorities if approached.

Because this is now a matter for the police, it would not be appropriate for us to comment further in a public forum.
We will, of course, assist law enforcement immediately should we receive an official request.

Kind regards,

VANR Ltd

Rated 1 out of 5 stars

Rude drivers that park in the middle of…

Rude drivers that park in the middle of the road, hold up traffic and thinks it okay. The complaints department is non existent and never respond.

1 August 2024
Unprompted review
VANR logo

Reply from VANR

Dear Denise,
Thank you for your feedback. We were sorry to learn of your frustrating experience involving one of our drivers, and we regret that our complaints department did not respond to your issue. Our aim is to provide excellent service, and it's clear we did not meet that standard in this case.
We have already addressed this issue internally with the driver and reinforced our company's high standards for driving conduct and customer courtesy. Furthermore, we are reviewing our customer service procedures to ensure all complaints receive a timely and professional response.
We appreciate you bringing this to our attention, as feedback like this is essential for us to improve.
Regards,
The VANR LTD Team

Rated 5 out of 5 stars

Structure

The organisation and professionalism of Vanr ltd has made the experience enjoyable and easy to work. Also treating drivers equally creating and great working environment for everyone

2 May 2024
Unprompted review
Rated 5 out of 5 stars

My review

Since i been working with vanr they have done nothing but show me complete love cared for my wellbeing when i really needed it vanr has made my experience a lifetime job to talk about to everyone hence why i have already put 2 colleagues onto vanr i have nothing bad to say about vanr but they are my family!

16 April 2024
Unprompted review
Rated 5 out of 5 stars

Impressive service

Impressive service. Friendly, polite team of drivers who arrived promptly, communicated well and completed the job. I’ll definitely be returning / will only be using VANR in future.

14 April 2024
Unprompted review
Rated 5 out of 5 stars

I am grateful to be part of Vanr team.

I am grateful to be part of Vanr team.
My experience has been great working and being part of a very supportive team,I.e. supportive OSM and colleagues. The team is friendly and helpful. Drivers share advice with each other, and management is approachable, which in total makes it a conducive work environment, one that is great for the moral of the team when times are tough.

1 April 2024
Unprompted review

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