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Vape Simple Reviews 772

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TrustScore 4 out of 5

4.2

Vaporiser shop
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Rated 1 out of 5 stars

Vape Simple shut down permanently after announcing closure, but left many customers, including myself, without orders fulfilled or refunds issued. Despite multiple attempts to contact them, I received... See more

Rated 5 out of 5 stars

I placed an order and stupidly chose store pick up. I contacted Vape Simple to pay for home delivery. Frazer at VS arranged for next day delivery free of charge as a gesture of goodwill. I received my... See more

Rated 5 out of 5 stars

I made a booboo having ordered the previous Sunday, by the following Friday still no parcel so phoned the store asking had they even sent it? I was informed I'd forgot to tick free postage so it was d... See more

Rated 5 out of 5 stars

Even when things go wrong Vape Simple are on it. My recent order didn't arrive (most unusual), so I emailed customer service. I received a very quick & polite response explaining the cause of the dela... See more

Company details

  1. Vaporiser shop

Written by the company

Shop the UK's biggest collection of award-winning e-liquid flavours online. Buy replacement coils, hardware & batteries. Visit us in-store or online today. Free Delivery on orders over £30.

Contact info

4.2

Great

TrustScore 4 out of 5

772 reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

So I ordered a starter pack which came…

So I ordered a starter pack which came with a free extra coil and tip etc… But the coil was the wrong one sent out in the box.

Asked for some customer support, 0 answer….

Just maybe go to a shop where they will be able to help you, and if anything’s wrong they will sort you out then and there.

31 May 2023
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Reply from Vape Simple

Hi There,

I am really sorry to hear that you have had issues with your order. Our customer service team will be in contact shortly. Apologises for the delay in getting back to you.

Rated 5 out of 5 stars

improved delivery options- thank you

Probably the last time i order from here. the offer prices are great but it's just not worth it when i have to wait a full week for what is supposed to be a 2-3 day delivery and find myself having to source e liquid elsewhere to get by in the meantime. This is the 3rd time an order has took a week to arrive and that is why paying £2.99 to a competitor for next day (DPD) delivery is my preference when buying e liquid.
So great prices vape simple but just awful delivery options and awful delivery timings. Will stick to competitor and pay the extra £1.75 for the same (quantity, brand & flavour) e liquid from now on.

EDIT 21/07/23... THANK YOU VAPE SIMPLE *
having got fed up with the delivery times and options ( as noted in my above review ) i thought i would give them another look to see if anything has changed AND IT CERTAINLY HAS...for the better! I now see that vape simple are offering better delivery options with next day delivery for a low price from DPD ( just as i mentioned in my original review ) you've brought me back as a customer and i'm really glad as nobody beats your prices on my favourite e-liquid. I'm here to stay... WELL DONE!

29 May 2023
Unprompted review
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Reply from Vape Simple

Hi There,

I am really sorry to hear about this. We would love to hear more about how we can improve our service. If you could get in contact with us via the email below, and our customer service team will be in contact shortly.

Apologises for the delay in getting back to you.

customerservice@simple-company.co.uk

Rated 5 out of 5 stars

I have been a loyal customer since I…

I have been a loyal customer since I started vaping in 2020 - their flavours are second to none, and their customer service is great. I've had some issues getting my flavour in stock in my mg but they contacted me and talked me through a solution rather than just cancelling my order. Whenever I place an order it's really quickly collected and dispatched, or ready to collect.

18 April 2023
Rated 1 out of 5 stars

No delivery

The company was brilliant and the customer service teams were helpful however my parcel went missing and nothing has been done about it

27 March 2023

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