Vapemate Reviews 

920
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 27 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional customer service, highlighting fast response times and friendly, helpful staff members who go above and beyond to resolve issues efficiently. People also consistently appreciate the prompt order delivery, great prices, and the rewarding loyalty program that offers extra perks. Some reviewers were not happy with certain product details, mentioning occasional issues with sizing, refill items, or receiving a faulty device. Despite these minor product challenges, consumers note that the supportive customer service team quickly steps in to arrange helpful replacements, exchanges, or returns without any unnecessary fuss.

What people talk about most

Customer service

Clients share positive opinions on customer_service, consistently praising the prompt, efficient, and... See more

Service

Customers consistently note positive experiences with service, describing the overall offering as exemplary... See more

Order

People report positive experiences with order, highlighting fast delivery times and prompt service. Consumers... See more

Product

Users describe ambiguous experiences with the product range, expressing both satisfaction and occasional... See more

Staff

Reviewers express high satisfaction and appreciation regarding the staff, particularly praising their... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve been using Vapemate for many years and I can’t really fault any aspect of their offering or imagine using anyone else. Apart from good quality liquids at a good price, their rewards prog... See more

Company replied

Rated 5 out of 5 stars

I've always reckoned you get the measure of a company when things don't go smoothly. Recently placed an order which arrived very promptly as usual, but wasn't what I'd wanted. Checked the order and t... See more

Company replied

Rated 5 out of 5 stars

I called and spoke with Zoe who was very helpful. Vapemate have supported me with a purchase I made 5months ago online and have agreed to help resolve my potentially faulty device. Communication afte... See more

Company replied

Rated 5 out of 5 stars

Great range of vaping products at great prices. Fantastic service as always. Customer service and support are second to none. Special thanks to Zoe who couldn’t be nicer and more helpful with my sma... See more

Company replied


Company details

  1. Electronic cigarette store
  2. Vaporiser shop

About Vapemate

Written by the company

Vapemate offers a massive range of eliquid and ecigarette hardware online at www.vapemate.co.uk.

There's eliquid to suit every vaping requirement, with starter kits for beginners to dripping, squonking and sub-ohm kits and tanks for the most advanced vapers. We have brilliant tasting shortfills and an incredible range of DIY concentrates and accessories.

Plus our customers can enjoy regular rewards with Vapemate Reward Points and our VIP scheme. Or choose a subscription to get your favourite eliquid delivered each month.

All our eliquid is:

-100% British made and produced at our facility in the UK

- Has more than 150 Flavours across our 3 ranges giving you a superb selection

- 0mg to 18mg nicotine strengths available

- Multiple VG options across our ranges: Origins (30% VG), Classic (50% & 70% VG), & Directors Cut (Max VG) & Shortfill Max VG.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

920 reviews

5-star
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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(920)

27 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

3 years of excellent service!

I've been using this company for almost 3 years now. Excellent quality and good customer service. They even called me and asked me for an alternative flavor when they didn't have the one I wanted.

25 April 2018
Unprompted review
Rated 5 out of 5 stars

First Class Company!

After stumbling across this site, desperately looking for e-liquids at a reasonable price, I can honestly say that I have never gone anywhere else! Every single flavour I have tried has been amazing - and I have tried loads - believe me! Their order processing is quick and, as I live on the other side of the country, delivery is exceptional!
Vapemate have a loyalty scheme that allows you to gain rewards and discounts, the more you buy from them, which can only be hugely advantageous to the customer! All in all BRILLIANT!

25 April 2018
Unprompted review
Rated 5 out of 5 stars

Thoroughly recommended

I stick to roughly the same flavours, aniseed, absinth, butterscotch and in quite the few months now ive bought from Vapemate the quality and service has been second to none, the flavours dont vary at all, always consistent and the strengths also are spot on.......if your worried about trying Vapemate, theres a few suppliers on the market now, give them a try you wont be disappointed !

25 April 2018
Unprompted review
Rated 2 out of 5 stars

Become disenchanted …

Vapemate has always delivered my orders quickly without any hassle. Unfortunately my usual product has changed in flavour. The taste has changed to be not pleasant and the aroma is also changed to an unpleasant smell. The aroma has been committed on by more than one person. A recent change in product has changed my opinion of Vapemate unfortunately, as previously I could not have faulted their service and product. I’m now in the process of sourcing a different product supplier. Really disappointed to have to do this.

22 April 2018
Unprompted review
Rated 5 out of 5 stars

Aspire Zelos 50w kit + American gold e-liquid

I bought an Aspire Zelos 50w kit, can't fault it, or the packaging or Vapemate. Their site has all the information you need with regards to E-liquids, starter kits etc and I can confirm it's not worth wasting your money elsewhere, you won't find better products.

21 April 2018
Unprompted review

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