The colour of the light is very misleading in the pictures. It is advertised as walnut but when I opened it I realized it was actually quite orange . I actually ended up spraying it black as shipping... See more
Company replied
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Review summary
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Reviews shaping this summary
Could not believe I had to put it altogether 🙆🏼♀️ Nothing like picture but changed the droplet positioning and it looks lovely, worth the hassle and effort!
Company replied
Correspondence was very good, disappointed in the quality of light fitting. Once assembled and fitted the light looks ok
The lamp is fine but no idea how to access the light bulb if it needed replacing
Company replied
Company details
Written by the company
VAXLAMP is a trustworthy and useful store that specializes in selling room lights and room lamps. It is a professional lighting mall with a wide range of lighting products, including various types of chandeliers, pendant lights, floor lamps, wall lamps, table lamps, and more. Whether you are selecting the right lighting fixtures for your living room, bedroom, kitchen, or office, you can always find suitable products here.
Contact info
Room 1605, Ho King Commercial Centre, 2-16 Fa Yuen Street, Mongkok, Kowloon,, 999077, Hong Kong, China
- info@vaxlamp.com
- www.vaxlamp.com
3.9
Great
240 reviews
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This company invites their customers to review, whether positive or negative
Replied to 81% of negative reviews
Typically replies within 1 week
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Significantly overpriced for the…
Significantly overpriced for the lighting and quality.
13 January 2026
Reply from VAXLAMP
Hi Michael,
There are very few international courier channel services that can ship a 2-meter light, so the shipping cost is very high. For any quality problem, please contact us any time. We are happy to help you.
I had ordered the wrong colour by…
I had ordered the wrong colour by mistake and Cathy W. was very helpful and efficient in resolving the issue. Thank you Cathy!
22 December 2025
Professional advice and return
I have recieved the package in time, and it was well rapped. Unfortunally I had to return the Lamp, because the way off hanging was not sutable for me. The service-desk was very helpfull and professional. Thank you very much and I will sertainly order again.
26 December 2025
Beautiful lamp
Beautiful lamp. Looks just like in the pictures. I couldn’t be happier with it!
17 October 2025
Correspondence was very good
Correspondence was very good, disappointed in the quality of light fitting.
Once assembled and fitted the light looks ok
19 November 2025
Lovely wall lights
Lovely wall lights! Exactly what was described. Great customer service with quick response 👍
20 November 2025
The lamp is beautiful in person
The lamp is beautiful in person. I was worried I wouldn't like it. It did take a long time to get here but it was worth the wait
18 November 2025
Could not believe I had to put it…
Could not believe I had to put it altogether 🙆🏼♀️
Nothing like picture but changed the droplet positioning and it looks lovely, worth the hassle and effort!
11 November 2025
Reply from VAXLAMP
Hi Audrey,
We are glad you are happy with the chandelier after it was installed. Please feel free to contact us if you need any assistance with installation or maintenance in the future. We will do our best to help you resolve any issues.
Such incredibly good service
Such incredibly good service. On a few occasions I’ve needed help, and I’ve received it with excellence. A company that is truly outstanding!!
24 October 2025
Product is absolutely stunning…would…
Product is absolutely stunning…would however, like more info on replacement bulbs!
20 October 2025
Reply from VAXLAMP
Hi Heather, thanks for your review. We are so glad you like the floor lamp. We will email you the information about the replacement bulbs later. Kindly check.
Sleek look and durable feel
Sleek look and durable feel. The magnetic mount holds firmly on metal surface and the quick start guide is clear and concise. Delivers more than expected for the price.
4 September 2025
Unprompted review
Everything arrived in perfect condition…
Everything arrived in perfect condition and ready to go. Setup was simple and brightness levels cover tasks from reading to crafting. Clean modern design fits well with my workspace.
11 September 2025
Unprompted review
I love how smoothly the brightness…
I love how smoothly the brightness adjust - it's perfect for my nighttime reading routine. Customer service was fast and genuinely caring. I'm definitely ordering an extra one for my family.
1 November 2025
Unprompted review
Oh what a beautiful chandelier
I had many questions and the response time was incredibly fast. Cathy answered every question within minutes. The chandelier arrived and I was expecting …impressive but the piece is absolutely beautiful and definitely will be a conversation piece.
29 October 2025
Unprompted review
Light pendant arrived too late!
Light pendant arrived from China about a month after I ordered it. In the meantime I had to buy another for our kitchen fitting. When attempting to return they offered a discount over a refund!
The return is expensive to china and out of your own pocket.
20 September 2025
Reply from VAXLAMP
Hi Poonam, we are sincerely sorry for the delivery delay due to the bad weather and a long holiday here. The light you returned is expected to reach us this week. We will process the full refund after we get it.
Its really complicated to to return…
Its really complicated to to return anythung. And I have to pay for the return.
27 September 2025
Reply from VAXLAMP
Hi Johan, sorry we cannot bear the return shipping as this is not a damage or defect case. The return procedure is not complicated, and you can return it to our sent warehouse address in a cheaper way.
the delivery time was resepcted.
the delivery time was resepcted.
there was a slight issue with voltage input range, and VAXLAMP has sent diligently a new adequate power supply.
great product; great customer support
22 September 2025
very poor quality
very poor quality
chandelier cannot fit them ,
customer service want reply
12 October 2025
Unprompted review
Reply from VAXLAMP
Hi Amani, thanks for updating the contact information.
We have already followed up your case and are waiting for your further confirmation and more detailed pictures for a solution.
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