VAXLAMP Reviews 

240
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Evaluating 67 reviews, reviewers had a great experience with this company. Customers frequently mention that the customer service team is exceptionally helpful, responsive, and always quick to resolve any questions or issues. People also love the stunning designs, noting that the lamps look beautiful in person and add a wonderful focal point to their rooms. However, some reviewers were not happy with long delivery times, noting that parcels took several weeks or over a month to arrive. A few other people also felt that certain products felt flimsy, of inferior quality, or featured colors that were quite misleading compared to the pictures.

What people talk about most

Product

Customers had ambiguous experiences with product, as opinions on quality and design varied widely. While many... See more

Quality

People report ambiguous experiences with quality, as opinions on products vary widely among reviewers. While... See more

Customer service

Clients share positive opinions on customer service, frequently expressing satisfaction with fast responses... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service, as opinions are divided regarding... See more

Service

Users describe satisfaction regarding the service, frequently highlighting quick responses, helpful desk... See more

Reviews shaping this summary

Rated 3 out of 5 stars

The colour of the light is very misleading in the pictures. It is advertised as walnut but when I opened it I realized it was actually quite orange . I actually ended up spraying it black as shipping... See more

Company replied

Rated 3 out of 5 stars

Could not believe I had to put it altogether 🙆🏼‍♀️ Nothing like picture but changed the droplet positioning and it looks lovely, worth the hassle and effort!

Company replied

Rated 3 out of 5 stars

The lamp is fine but no idea how to access the light bulb if it needed replacing

Company replied


Company details

  1. Lighting Shop

Written by the company

VAXLAMP is a trustworthy and useful store that specializes in selling room lights and room lamps. It is a professional lighting mall with a wide range of lighting products, including various types of chandeliers, pendant lights, floor lamps, wall lamps, table lamps, and more. Whether you are selecting the right lighting fixtures for your living room, bedroom, kitchen, or office, you can always find suitable products here.


Contact info

3.9

Great

TrustScore 4 out of 5

240 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 81% of negative reviews

Typically replies within 1 week

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3.9

All reviews

(240)

96 reviews in the last 12 months

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Rated 3 out of 5 stars

The colour of the light was not walnut

The colour of the light is very misleading in the pictures. It is advertised as walnut but when I opened it I realized it was actually quite orange . I actually ended up spraying it black as shipping took a long time and I did not want to go through the trouble of returning it . The light itself is nice and the fact it is able to be warm light or cold is nice as well.

13 September 2025
VAXLAMP logo

Reply from VAXLAMP

Hi Connor,

Do you keep a picture of the light you received? We need it to check whether our warehouse has sent you the wrong color or not. We are happy to compensate you with another way if you have fixed the color problem. Thanks.

Rated 1 out of 5 stars

Retour above 100 cm decline

Retour above 100 cm decline
Adress not matching for retour
You have to pay
Dont buy here

20 August 2025
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Reply from VAXLAMP

Hallo Sergio, deze lamp heeft bedrading nodig. U heeft voor of na uw bestelling geen contact met ons opgenomen om een ​​verlengsnoer aan te vragen voor aansluiting op de stekker. Dit is een eenvoudig probleem; het toevoegen van een verlengsnoer lost het probleem op. Als u het product moet retourneren, is dit geen kwaliteitsprobleem van onze kant en kunnen we de retourkosten niet dekken. Als het postkantoor geen pakketten van 100 cm lang kan verzenden, kunt u een andere koerier overwegen. We betalen u het volledige bedrag terug na ontvangst van het geretourneerde product.

Rated 1 out of 5 stars

Vaxlamp did not work

The ordering process on the 72" bar light worked well, with quite prompt delivery. I had a professional electrician install the light, but it does not work. The electrician thinks the driver is faulty. It is not worth sending it back to China so I count it as my loss.

28 July 2025
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Reply from VAXLAMP

Hi Susan,

Sorry. We did not hear from you about this issue. You can come to us since the product has a 12-month warranty. For example, we can send you the new LED driver for replacement. Don't worry. One of our support members will contact you and provide the solution as soon as possible.

Rated 3 out of 5 stars

It took longer time than you promised…

It took longer time than you promised on your Home page to the deliver.

17 July 2025
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Reply from VAXLAMP

Hi Per, your order was placed on July 14th and sent out on July 17th. Since it was shipped via the tax-prepaid channel, the customs clearance and transportation took a little longer. It was delivered on August 1st, which is three days later than expected. We apologize for this delay, and thank you for your kind understanding.

Rated 5 out of 5 stars

My order arrived damaged

My order arrived damaged, but VAXLAMP’s support—especially Cathy W.—was quick, polite, and solution-oriented. They offered options right away and ultimately processed a full refund promptly, exactly as promised. It’s reassuring to see a company stand by its policy and make things right without hassle. Thank you for the professional, considerate service!

13 August 2025
Unprompted review
Rated 3 out of 5 stars

It was not compatible with our swedish…

It was not compatible with our swedish electric system.I had to rebuild it and discard most of the lamp before I could use it.

17 July 2025
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Reply from VAXLAMP

Hi Nils, this is the first time we have been told our light is not compatible with the Swedish electric system. Sometimes the wirings might be damaged during transportation. We apologize for not being able to assist you before you worked it out.

For any further assistance, please feel free to contact us. We are always here.

Rated 5 out of 5 stars

Good company to work with.

I purchased a lamp from Vaxlamp that I thought I would love, but when it arrived it wasn’t what I wanted and there were some defects. While initially there was some back and forth, they ultimately did the right thing and issued a full refund. It seems to be a good company that values doing right by its customers.

25 July 2025
Unprompted review
Rated 1 out of 5 stars

My house cought fire

My house cought fire . Because of a known fault the VAX refuse to sort out . Which is the filter when clogged over heats burn s the contents of what was hoover causing it to catch fire. some house fire have been a direct result of vax hoover s . Please report them if have one if smell burning or sparks stop using it and dispose of or take back for refund don't except an exchange. I brought mine over a year ago lost receipt. They mugged me off basically I m going legal . VAX don't reach out . You did nt even have the decency to ring even know I was promised a call from manger . They try to ignore you . Hoping problem will go away . You can sue thought no win no fee solicitor s .

4 July 2025
Unprompted review
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Reply from VAXLAMP

Dear Sir or Madam,

Our brand is VAXLAMP, not VAX. And our main products are lighting. Please delete your review as you posted to the wrong company. Thank you.

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