Received replacement of faulty product without any hassle, really appreciated that! Overall Velo pouches are better than other competitors in my option, quality is always there and if not, you're quic... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Ladies of a certain age have quite a few issues with technology ie open browser and take photo to validate age, well that's like talking to fairies to me, Customer services very quickly helped me vali... See more
Company replied
Brun A. was extremely helpful, I was having issues figuring out how to apply the correct discount code - he sent an email for me to follow up - and then before i had even had the chance to respond he... See more
Company replied
I can’t recommend Velos enough! I recently had a delivery issue, and Jeta F from customer service was absolutely amazing. She was understanding, reassuring, and made the process effortless. Every tim... See more
Company replied
4.5
Excellent
356 reviews
Replied to 53% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Responsive customer service
Responsive customer service, they were able to help me quickly
17 February 2026
Unprompted review
Reply from Velo United Kingdom
Hello Giovanni, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com. We also have an online chat service available through the Velo website
Great customer service
Had an issue with my account & payments. Very frustrated at first with the website user experience, but customer service cannot be faulted. Nora was very helpful and prompt at doing what she said she would do to help.
27 January 2026
Unprompted review
Reply from Velo United Kingdom
Hello Scott, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com. We also have an online chat service available through the Velo website
Era in Velo’s customer care was…
Era in Velo’s customer care was exceptional!
Very happy with the service I received & my issue was dealt with professionally & swiftly.
Thanks again Era!
22 January 2026
Unprompted review
Reply from Velo United Kingdom
Hello Ben, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com. We also have an online chat service available through the Velo website
Had an issue with an order having…
Had an issue with an order having missing products however Nina was very friendly and also gave a great and speedy resolution!
21 January 2026
Unprompted review
Reply from Velo United Kingdom
Hello Dan, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com. We also have an online chat service available through the Velo website
Advertising try for free but when you…
Advertising try for free but when you sign up there is no options for free sample it just wants you to place an order
17 January 2026
Unprompted review
Reply from Velo United Kingdom
Hello Dave, Thank you for your feedback; we were sorry to hear about your issues. A member of the Customer Care Team will contact you shortly.
Excellent customer service
23 December 2025
Unprompted review
Reply from Velo United Kingdom
Hello Kacper, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com. We also have an online chat service available through the Velo website
Attentive and helpful
Quick to resolve product queries, very polite. Excellent overall
17 December 2025
Unprompted review
Reply from Velo United Kingdom
Hello Ben, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com. We also have an online chat service available through the Velo website
Great customer service from Alex F…
Great customer service from Alex F helping me with my account login issues. Thanks for sorting things quickly. I enjoy the product and have been purchasing from the supermarket. Great to now order online.
16 December 2025
Unprompted review
Reply from Velo United Kingdom
Hello Brett, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com. We also have an online chat service available through the Velo website
Inferior
Inferior brand for a company which is involved in global scandal after global scandal. Price manipulators, dishonest practice and the product should be made illegal due to the obvious increased cancerous inducing artificial flavourings.
13 December 2025
Unprompted review
Reply from Velo United Kingdom
Hello Lorne, Thank you for your feedback; we were sorry to hear about your issues. A member of the Customer Care Team will contact you shortly.
Delivery by Evri never arrived, order replaced for free
Delivery by Evri never arrived. But the support team happily replaced my order. Hopefully this one arrives. Its the delivery that usually gets messed. Especially if its by Evri.
11 December 2025
Unprompted review
Reply from Velo United Kingdom
Hello Awais, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com. We also have an online chat service available through the Velo website
Customer service was great
Customer service was great, was given an additional can for the delivery mix up.
10 December 2025
Unprompted review
Reply from Velo United Kingdom
Hello Rory, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com. We also have an online chat service available through the Velo website
Lost parcel
Evri lost my parcel but Velo sent a replacement with a couple of free cans for the trouble. Great service
9 December 2025
Unprompted review
Reply from Velo United Kingdom
Hello James, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com. We also have an online chat service available through the Velo website
One of the best online chat supports
Had a delivery that never arrived via evri. Didn’t arrive on the day but the following day, early in the morning it said it’s been delivered. I was at work so I couldn’t see if it has been delivered, especially when the proof of delivery picture was just a black screen. I contacted evri, still haven’t heard anything back from them. So I went into the live chat with velo. This was probably one of the best online chats I have used in a long time, everything eventually got sorted and received my parcel the next day.
5 December 2025
Unprompted review
Reply from Velo United Kingdom
Hello James, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com. We also have an online chat service available through the Velo website
Brun was fantastic
Brun was fantastic, managed to get my order sorted without issue even though the deliveries have been failing me. Velo have been top quality, long time customer made!
4 December 2025
Unprompted review
Reply from Velo United Kingdom
Hello Josh, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com. We also have an online chat service available through the Velo website
Awesome customer service
Awesome customer service! I had a missing item and they sorted it out so quickly. Their service is so friendly and helpful.
3 December 2025
Unprompted review
Top customer service
Product is the best in market. Just found out their customer service is too! Thanks to Aferdita for turning an unfortunate situation into a positive one!
2 December 2025
Unprompted review
Reply from Velo United Kingdom
Hello James, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com. We also have an online chat service available through the Velo website
Excellent customer service
I had an issue with an order, wasn’t the fault of Velo but the delivery service. I want to say that the customer service throughout was amazing and they got the issue resolved. Dealing with it was Era and let me say they are a credit to the company. Overall a great company.
27 November 2025
Unprompted review
Reply from Velo United Kingdom
Hello Ash, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com. We also have an online chat service available through the Velo website
Excellent customer service
Excellent customer service! Very quick at resolving the issue!
13 November 2025
Unprompted review
Reply from Velo United Kingdom
Hello Cal, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com. We also have an online chat service available through the Velo website
Great customer service from Jeta F
Great customer service from Jeta F! Quick response time and fixed the problem !
8 November 2025
Unprompted review
Reply from Velo United Kingdom
Hello Ben, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com. We also have an online chat service available through the Velo website
Velo Customer Services
I recently had to go through Velo customer services. They were helpful, quick to respond, and stayed in contact till the issue was resolved. It was much appreciated. Many thanks to the customers service team for your good work :)
31 October 2025
Unprompted review
Reply from Velo United Kingdom
Hello Karl, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com. We also have an online chat service available through the Velo website
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.