VELTUFF® Real Workwear Reviews 400

TrustScore 3 out of 5

3.2

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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Many customers are satisfied with the quality of the products, often highlighting the durability and warmth of items like jackets and fleeces. People frequently praise the fit of the clothing, with some finding their "go-to company" for workwear due to the excellent quality and accurate sizing. However, some people were dissatisfied with the return policy, citing issues with having to pay for returns and a lack of acknowledgment when items are received. There are also mixed opinions regarding product sizing, with several customers reporting that sizes run small or are inaccurate, leading to incorrect orders. Additionally, some reviewers experienced problems with delivery services, including delayed shipments, damaged parcels, and incorrect orders being received.

What people talk about most

Product

Customers consistently note ambiguous experiences with product. Many reviewers praise the great quality,... See more

Quality

People report positive experiences with quality, praising the great quality of polo shirts, sweatshirts, and... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service. While some customers praise fast delivery, with... See more

Order

Clients share ambiguous opinions on order experiences. While some reviewers report easy ordering, quick... See more

Return policy

Reviewers express significant dissatisfaction with the return policy. Customers report a cumbersome return... See more

Based on these reviews

Rated 2 out of 5 stars

First order for sweatshirts ok, quality good for general use. Second order also for sweatshirts (but another colour and size) not good at all. Sent sweatshirts of the desired size and colour but... See more

Rated 2 out of 5 stars

Delivery charge to Scotland (Edinburgh) £15 and its not even Express 5 service. I use DPD daily for my day job and they clearly making at least £10 profit as it doesnt cost £15 to ship from England... See more

Rated 5 out of 5 stars

Just opened my order right now and tired on the clothing. I ordered the Comfort Profile Cargo Trousers which fit okay, I got the regular size instead of the short size which was a bit too long for m... See more

Rated 5 out of 5 stars

Just ordered protex1 T shirt and Softshell jacket amazing quality and fit perfectly. After trying many others I think I’ve found my go to company now for hi vis clothing. Shipping is speedy and custom... See more


Company details

  1. #56 of 56 best companies in Safety and work wear
  2. #31 of 31 best companies in Embroidery service
  3. #233 of 239 best companies in Men's clothes shop
  4. #19 of 19 best companies in Protective clothing supplier
  5. #200 of 215 best companies in Shoe shop
  6. #30 of 31 best companies in Work Clothes Shop

Written by the company

For 25 years the VELTUFF® brand has combined safety with style to provide people with workwear that is truly up to the task. Our range of high quality workwear includes work clothing, hi-vis garments, safety footwear and PPE, each designed to provide superior protection, durability and comfort. So whether you work in a warehouse, drive a commercial vehicle or maintain the railways, VELTUFF® is the brand you can trust.


Contact info

3.2

Average

TrustScore 3 out of 5

400 reviews

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Hasn’t replied to negative reviews

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Rated 2 out of 5 stars

Delivery charge outrageous

Delivery charge to Scotland (Edinburgh) £15 and its not even Express 5 service. I use DPD daily for my day job and they clearly making at least £10 profit as it doesnt cost £15 to ship from England (Northampton). We ship 5kg parcels with Express 5 next day delivery to London and it costs us £4.65 including VAT.

26 June 2025
Unprompted review
Rated 5 out of 5 stars

Great service and good quality from these guys!

Great service from these guys, went to a competitor but they just didn't have the sizes or styles in the right colours. I knew what I was looking for and eventually found it here. Wasn't pleased with my choice of fleeces though, but able to send them back, no issue and ordered a different style which was great. Got them embroidered locally, and ended up paying less than the competition in the long run. Well made and great quality fabric. We're happy!

27 May 2025
Rated 1 out of 5 stars

poor quality

poor quality, shoes feels like made from wood, has to paid my self for return and not received my money back from the money I paid for delivery, so £11 total lost and time waisted

29 April 2025
Unprompted review
Rated 1 out of 5 stars

Terrible communication

Years ago Veltuff was somewhat okay. Deliveries would usually be with you within a week. However the last few years have been atrocious. Not so long ago they said they were changing their warehouse/ moving. After we had to chase for a delivery date after 4 weeks and no delivery. Their customer service at this point was terrible. We started using stronghold as a second option for workwear and they have been great. There is one particular item I like on Veltuff and ordered from them recently, the delivery was fairly quick and so I ordered again from them. Thinking they had resolved all of their issues as it has been over a year since the last experience. Same thing happened, I ordered uniform 4 weeks ago. No mention of delays with delivery. 3 times I have emailed to ask where our delivery is and I only received an email Friday last week to say they are doing some changes with their warehouse and orders are delayed for up to 6 weeks. I have not had anyone contact me when I placed the ordered to say that was the situation and do I mind waiting, and it’s took me 3 emails to get a response from them. If they are doing something with their warehouse again then they should have planned for it, given the state they had last time. I now have new staff without uniform. Terrible communications and honestly not a great variety of uniform.

17 March 2025
Unprompted review
Rated 1 out of 5 stars

Very poor so far

Very poor so far, no feedback on order at all until I complained about shop.app seemingly being the only interface for tracking. Only then did they send me a tracking number which was for an order that it turns out was going to be delivered that day - I hadn't had a dispatch notification!
Shoes arrive and they are horribly uncomfortable, the toe box is extremely shallow and instantly presses down on my foot.
Follow the returns process on their website, because they've not updated the order status from "Confirmed" there's no return item option. Zero response to an email requesting support on this issue.
Terrible experience up to now.

28 February 2025
Unprompted review
VELTUFF® Real Workwear logo

Reply from VELTUFF® Real Workwear

Hello Norman
Sorry to hear that you are unhappy with the service you have received and the missing confirmation email with the tracking reference. With regards to the application, I can confirm this is due to Shopify being our chosen interface however, this is not essential for tracking of your parcel. I am afraid I am unable to see any email from yourself regarding the return of the item you are unhappy with however, I can confirm I have now processed this return for you. You should receive an email shortly with your returns label for this, please do contact us on uksales@veltuff.com if you have any issues with this.
Many thanks and best regards
Veltuff UK

Rated 1 out of 5 stars

I brought a jacket it said it was in…

I brought a jacket it said it was in stock its taken me to call them for them to tell me two weeks later to tell me its not in stock they held on to money making interest for 14 days dont use them realy disappointed itvwas a present

9 January 2025
Unprompted review
VELTUFF® Real Workwear logo

Reply from VELTUFF® Real Workwear

Dear Julio,

We’re sorry to hear about your experience and understand your frustration. As stated on our website, our warehouse was closed from December 21st to January 2nd for the holiday period, which meant we couldn’t dispatch orders during that time.

Since we can’t see which specific order you’re referring to, we kindly urge you to contact our customer service team at customerservice.dk@veltuff.com. This will allow us to look into your situation and assist you as quickly as possible. Thank you for your understanding, and we look forward to resolving this for you.

-Andreas

Rated 1 out of 5 stars

We still haven’t received our order

We still haven’t received our order . ?!

24 December 2024
VELTUFF® Real Workwear logo

Reply from VELTUFF® Real Workwear

Hello, Apologies for this, I have had a look into this for you and it does appear your pacel has been returned back to ourselves due to the first line of the address not being provided at point of order. Please can you contact our team on uksales@veltuff.com so we can get this resent accordingly.
Kind Regards
Veltuff UK

Rated 1 out of 5 stars

Outstanding refund

I’ve been trying to contact the company for a refund. Sent the item back and I can see that it has been received. I’ve contacted their customer service team twice now and no one has responded, not sure if the email addresses listed on their website are even monitored. All I want is for someone to contact me to tell me when I will receive my money back!!!

2 December 2024
Unprompted review

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