This was a fabulous memorable experience from the moment we arrived they could not do enough for you. Marco was our guide and he was so knowledgable and passionate about the stunning place he was show... See more
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Website INSIDE.COM is terrible and does not work for taking credit card payments to book Venetoinside.com tours. We tried multiple cards and even our neighbors tried with their card ...and all... See more
Company replied
We used them to book and pay for our Water Bus tickets so we didn't have to queue at ticket ofcies. We chose the 2-day tickets for unlimited travel. You receive an email with your voucher that shows a... See more
Easy to use. Tickets to major attractions sent to your phone without the use of an app. In our case we were able to book last minute, but we were also well out of peak season at the beginning of Novem... See more
Company details
Information provided by various external sources
Discover Venice & the Veneto Region through our insider's tips and book online your holiday from A to Z! Choose from a wide selection of hotels, taxi & transfer services, public transport cards, tours, guided visits and activities, skip-the-line entries to St. Mark's Basilica and the most important museums in Venice. Why choose us? 1) Get the real insider's assistance and travel tips of a local tour operator 2) Plan and book your entire holiday on one single portal dedicated to Venice & Veneto 3) Buy on an e-commerce site that is protected using today’s highest safety standards
Contact info
Viale Ancona 24, 30172, Venezia - Mestre
- +39 0418877441
- contact.venetoinside@insidecom.it
- www.venetoinside.com
3.4
Average
441 reviews
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Ship the line
I booking tickets on the venetoinside, and it was easy and we went directly in the San Marco and ship the very long line.
15 July 2019
Unprompted review
Skip the line is a scam
Skip the line is a scam; guide was 20 minutes late and spent most time on the phone. The tour was given outside the Cathedral wile in the line. Not recommended.
24 June 2019
Unprompted review
Reply from Venetoinside.com
Dear Sergio Garza-Corona,
we are sorry you were not satisfied with the tour. Therefore we would like to ask you to send us an email at info@insidecom.it with your booking number to understand what happened that day.
Thank you for your feedback because it is very important to improve our services!
Best regards,
Alessandra Penzo
venetoinside.com
Good booking site for Venice activities
I use Venetoinside to book San Marco tickets and Vaporetto passes several times a year. Great online experience! Also, lots of local information on their website as well.
6 June 2019
Unprompted review
Website INSIDE.COM is terrible and does…
Website INSIDE.COM is terrible and does not work for taking credit card payments to book Venetoinside.com tours.
We tried multiple cards and even our neighbors tried with their card ...and all with correct MasterCard, Visa, and American Express cards...EVERY TIME it came up with PAYMENT DENIED. Reasons cited were missing number, missing cvc, missing expiration. B.S. They were all inputed correctly.
Our cards worked fine on their competitor's site which is where we finally booked our tours.
26 May 2019
Unprompted review
Reply from Venetoinside.com
Dear m Meyers,
We are very sorry that you were unable to make payments through our portal. In fact, just that day, we had technical problems that were solved promptly.
Thank you for your feedback because it is very important to improve our services!
Best regards,
Alessandra Penzo
venetoinside.com
Payment taken but no vouchers received…
Payment taken but no vouchers received via email for transport & activities booked for this coming weekend! Documents cannot be retrieved via website. No one answering phone calls or responding to emails!
23 April 2019
Unprompted review
Reply from Venetoinside.com
Dear Alexandra Stacey,
First of all, I would like to thank you for your feedback. Your comments, both positive and negative, are always important to us, to better understand our customer needs and therefore improve our services.
We have double checked and we found out that you have already contacted and solved the issue with our Customer Care via e-mail.
Best regards,
Alessandra Penzo
venetoinside.com
I am very disappointed with my…
I am very disappointed with my transaction on Venetoinside.com.
I have purchased 6 tickets for the Doge Palace in May. Shortly after booking, I realized that Venetoinside.com is the ONLY website that does not offer the discounted tickets for over 65. I have paid 22 Euros for each of 6 tickets. I have now seen that all other websites offer discounted tickets for around 13 Euros for over 65. I am responsible for the group and I feel terrible that I have not made the best deal for them. I have contacted Venetoinside for a partial refund or a full refund, but I have not had an response. Stay away from this website and book elsewhere. Wish I had.
18 March 2019
Unprompted review
Reply from Venetoinside.com
Dear Donna Hess,
we are sorry you were not satisfied with our service. Actually, we offer two concessions only on our portal (children 6-14 years and children up to 5 years). We regret you did not find the right ticket for you but this is our company policy regarding the online sales of Venice Civic Museums tickets. Concerning the refund, this is not possible, as clearly indicated on the cancellation policy you accepted before completing the online booking procedure.
Best regards,
Elisa Franzoi
venetoinside.com
Just Run away.
Run away..
they charged us 40 euros for free 24 hour ferry and we weren’t allow to travel back to the airport and had to buy a new tickets which cost us 30 more euros.
Dirty Thieves!!
20 December 2018
Unprompted review
Reply from Venetoinside.com
Dear Eitan Litner,
we are sorry you were not satisfied with our service, but actually it is not clear to us what happened. On our portal you can buy the actv tickets to travel around Venice and its islands: we offer varius type of tickets, such as one way, 24h, 48h, ... Some of them, at an additional cost, also include the airport transfer bus, one way or return. If you paid €40, we may suppose you bought two 24h tourist travel card which does not include the airport transfer.
We invite you to send us more details about your reservation at info@insidecom.it in order to verify if something went wrong. Thank you for the cooperation.
Best regards,
Elisa Franzoi
venetoinside.com
Most Smooth Tour in all of Italy
This was one of the most smooth tours we took in all of Italy. It was a little confusing where to go when we were picking up our tickets because they people passing them out were not wearing the attire they said they were going to wear but we just looked for the name of the company and was able to find where we should go. The tour guide was amazing, she explained everything so well and even coordinated it that we could skip the line too. I would definitely use this company in the future.
27 November 2018
Unprompted review
we coudlnt use the vip ticket to get…
we coudlnt use the vip ticket to get inside the san marks church because was flooded.I dont understand why they sell this tickets because san marks square is flooded 250 days a year,i asked to get the money back but they didnt refund the money
6 November 2018
Unprompted review
Reply from Venetoinside.com
Dear Marcos SARRIIO,
we are sorry you could not benefit from the skip-the-line service due to high water. Unfortunately, the phenomenon of ‘acqua alta’ cannot always be forecast in advance and may fully inhibit the access to the Basilica. Please consider that high water is a real problem for Venice and its inhabitants. We try to do our best in order to prevent this from affecting the experience of tourists but it is not always possible! We apologize again for any inconvenience! If you read the other reviews conncted to this service you will realize that the skip-the-line service is appreciated by almost all of our customers because it allows them to spend much more time in visiting many other interesting things in Venice! As for the refund, both online and on the voucher you received after your reservation it is clearly indicated that ‘The cost of the Skip the Line service is NOT refundable’.
Best regards,
Michela Morosini
venetoinside.com
BOOK ELSEWHERE FOR SKIP THE LINE
BOOK ELSEWHERE FOR SKIP THE LINE
I booked for St. Marks earlier yesterday prior to the floods beginning. They would not honor the ticket. Upon receiving the email today, I initially thought it would be a refund. Such is not the case. When discussing my situation with the representative at the entry there was a clear lack of sympathy. Even that kindness would have lessened that I just spent money for nothing.
30 October 2018
Unprompted review
Reply from Venetoinside.com
Dear Lynnette Stiger,
we are sorry you could not use the skip-the-line service due to high water. Unfortunately, the phenomenon of ‘acqua alta’ cannot always be forecast in advance and this may cause problems to visitors or even fully inhibit the access to the Basilica. We try to do our best in order to prevent this from causing inconvenience to visitors but it is not always possible! We apologize again for that but high water is a real problem for Venice and its inhabitants. As for the refund, ‘The cost of the Skip the Line service is NOT refundable’ and this is clearly specified both online, on the important you were supposed to read before booking, and on the voucher you received after your reservation.
Best regards,
Alessia Corso
venetoinside.com
Very difficult to find the ticket I was…
Very difficult to find the ticket I was looking for. I wanted the entry to St Marks Basilica (to skip the line). It is 3 euro per person. They want to sell you a much more expensive package that is not necessary. I finally found the cheaper ticket and purchased it. The time was great and entrance was quick and easy. Be careful that you find exactly what you are looking for before you purchase. There are no refunds.
25 October 2018
Unprompted review
Reply from Venetoinside.com
Dear Margaret Sanfelippo,
thank you for your feedback! On our portal we offer a large variety of services, such as tickets, tours, activities, ... We try to present them in the best way possibile in order to offer a complete overview and help customers in booking the service they need. We regret you have difficulties in finding the ticket you were looking for. At present we are working to a complete restyle of our portal and we'll take your comment into consideration to better highlight the diffences among our products.
Best regards,
Valentina Tonon
venetoinside.com
Deceitful and disrespectful.
Deceitful and disrespectful. Deceptive practice of steering you to 13€ San Marco Campanile ticket vs 3€ Basilica ticket. Rudely ignore your request to be treated fairly by correcting the error that they encouraged to get 20€ more for an unwanted ticket. Email requests for satisfaction ignored.
7 October 2018
Unprompted review
Reply from Venetoinside.com
Dear Eugene Ely,
we are sorry you were not satisfied with our service, but please consider that, both for St. Mark's Basilica and for the Bell Tower, it is clearly specified to pay attention while booking since, once the reservation has been confirmed, it cannot be changed, cancelled or refunded. Unfortunately, these skip-the-line services have strict time slots to respect and it is not possible for us to change the date and the time of the service after you complete the booking procedure: the bar code and the qr code included on your voucher are related to the date and time you actually booked and, once they have been issued, they cannot be sold again. We regret you made a mistake while making your reservation, but please consider that we are transparent in warning our customers about the impossibility to change the reservation. We can assure you that, whereas possible, we always meet our customers' requests about rescheduling their booking.
Best regards,
Elisa Franzoi
venetoinside.com
Web site is perfectly organised!
The web site is perfectly organised and visible!
Excursions are the best that I have seen offered on the Internet.
6 October 2018
Unprompted review
Best way to buy Water Bus tickets
We used them to book and pay for our Water Bus tickets so we didn't have to queue at ticket ofcies. We chose the 2-day tickets for unlimited travel. You receive an email with your voucher that shows a PNR code plus instructions. Basically, go to a ticket machine, select language then select "venice>connected" at the bottom of the screen. Tap in your PNR code and all your tickets are printed.
26 September 2018
Unprompted review
What they don’t tell you in this tour…
What they don’t tell you in this boat tour of Murano/ Burano is that they make you walk at quick pace for 15 minutes in the beating, hot sun from the Doge’s palace area to the moored boat. We had children and elderly with us and they found it extremely difficult. Not one iota or consideration for the struggling elderly or children under 5 from the company staff! When we complained the representative Alberto and his female guide companion were extremely rude and unpleasant, failing to show any empathy or understanding of the elderly and young’s plight. Very poor experience, and definitely NOT recommended for Senior citizens or Children. Booking Ref: VS18-158675, Date of Tour 23.8.18, Time 14.30
23 August 2018
Unprompted review
Reply from Venetoinside.com
Dear SSanjay Verma,
we want to thank you for your feedback, however without a booking number, the name of the service you booked, a date, ... It is very difficult for us to understand the tour you booked and therefore delve better into this issue. We would appreciate if you could send us more details at info@insidecom.it. In the meantime we apolgize for the behaviour of the staff in charge on site.
Best regards,
Alessia Corso
venetoinside.com
Easy to navigate
Easy to navigate, appealing to the eyes, quite thorough.
20 August 2018
Unprompted review
In simple word
In simple word, i cant use the ticket witch i was charged for, and no refound... For me i real disapointment...
6 August 2018
Unprompted review
Reply from Venetoinside.com
Dear Szabó László,
unfortunately you didn't write any details to help us in identifying your reservation (a booking number, the name of the service you booked, a date, ...) nor the reason why you were not able to use your tickets... In cases such as yours, we suggest you to contact our customer care department in order to explain the problem and receive a proper assistance.
Best regards,
Elisa Franzoi
venetoinside.com
Venice combo: gondola tour and Basilica - really great!
I purchased the Venice gondola tour with StMarc Basilica visit - well planned and executed! Guide showed up in time, provided stickers to sort folks into groups by program purchased. Gondola ride was perfect, Gianni was nice and non-intrusive, but engaged when we asked questions.
The second portion, the Basilica visit was a tiny bit confusing on pinpointing where to meet, but once we successfully reconnected with the guide, they quickly assigned us to the English-speaking guide (at this point you join a tour in progress). If you have a backpack, they show you where to drop it of for free safe-keeping.
We entered through a separate entrance and inside were fast-tracked to the altar. Later sat separately in a cordoned off area listening to our guide.
All worked as a well-ouled machine saving ton of time and confusion - well-worth planning and purchasing ahead!
30 July 2018
Unprompted review
False information on website, no support
Sold me tickets that according to their website "don't need to be printed and could be shown on a smartphone". This was untrue, as when I arrived at the venue they wouldn't accept the tickets on my phone. Tried to contact them on their website and have received no response after 2 weeks. Terrible, avoid.
16 July 2018
Unprompted review
Reply from Venetoinside.com
Dear David,
we are sorry you were not satisfied with this service. Actually, it is a bit difficult for us to understand the service you are referring to without a booking number or the name of the service you book... If a voucher must be printed, we can assure you that this information is clearly specified online. We are very clear in explaining our customers how the voucher will be used, otherwise the lack of information would be against our own interest, don't you think?
Best regards,
Michela Morosini
venetoinside.com
Very bad
Very bad , waited in line 2 times . They didn’t have printer
Had to walk a mile and half in the sun and terrible humidity to find a printer ! And we came back. We had to go through all security check again
Not convenient at all
Don’t buy
29 June 2018
Unprompted review
Reply from Venetoinside.com
Dear John Anton,
we are sorry you were not satisfied with our service. Please note that the necessity to show a printed copy of the voucher is clearly specified both online, to inform our customers before booking, and then on the voucher itself, as a kindly reminder.
Whenever possible, the voucher can be presented on electronic devices. For the Doge’s Palace this is not possible since the regulation of Venice Civic Museums, to which we have to be in compliance, requires to show a paper copy of the voucher at the ticket offices. We regret you missed this important detail since we are transparent in specifying this important detail online, in order to inform our customers of this fundamental requirement before they book the service.
As for the utility of the advance booking, we can assure you that most of our customers find the service useful in order to book everything online prior to departure.
Best regards,
Valentina Tonon
venetoinside.com
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